Mais Em altaA NHTSA recebeu 268 reclamações de proprietários sobre o Toyota Highlander 2022, ou seja, 56,0 por ano em circulação: mais reclamações que o habitual (índice de reclamações 1,39; 1,00 é a média de todos os veículos acompanhados). Entre os 92 veículos do ano-modelo 2022 que acompanhamos, fica em 67º de 92 por reclamações ao ano (1º = menos reclamações). Em relação a outros modelos Toyota, sua taxa é 64 % maior; em relação a outros SUVs médios, é 7 % maior.
Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos
Queixas registradas entre 2021-11-24 e 2026-10-09. Mediana entre o incidente e o registro: 10 dias.
Análise
O ano-modelo anterior (2021) registrou 94,3 reclamações por ano, mais do que este. O ano-modelo seguinte (2023) registrou 51,5 por ano, menos do que este. Nos dois primeiros anos em circulação, o modelo 2022 acumulou 77 reclamações, praticamente igual que o veículo médio do mesmo ano-modelo.
A área de problemas mais comum é Carroceria e estrutura (20,9 % das reclamações), seguido de Transmissão (19,4 %) e Freios (13,4 %). Reclamações de Carroceria e estrutura são aqui 2,3 vezes mais frequentes do que no conjunto dos veículos acompanhados. 19 reclamações (7,1 %) descrevem colisão ou incêndio; os donos mencionam 13 feridos e 1 morte.
Metade dos incidentes relatados ocorreu em até 34 meses após o início do ano-modelo; o período mais intenso foi do terceiro ao quinto ano (49 % dos incidentes). Nos últimos 12 meses foram registradas 112 novas reclamações, contra 36 nos 12 meses anteriores: um aumento de 211 %.
A NHTSA lista 6 recalls de segurança para este ano-modelo. 1 investigação da NHTSA cobre este ano-modelo; a mais recente é “Pedestrian alert sounds” (petição de investigação, aberta em 2023-01-27, encerrada em 2023-08-07).
Recalls de segurança (6)
SEATS:MID/REAR ASSEMBLY:RECLINER Número 26V128000 · 2026-03-05
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
Risco: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
Solução: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
TIRES Número 24V452000 · 2024-06-18
Resumo: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risco: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
Solução: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
TIRES Número 24V419000 · 2024-06-06
Resumo: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risco: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.
Solução: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.
STRUCTURE:BODY:BUMPERS Número 23V720000 · 2023-10-26
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Risco: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Solução: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
EQUIPMENT:OTHER:LABELS Número 22V310000 · 2022-05-06
Resumo: Gulf States Toyota, Inc. (GST) is recalling certain 2022 4Runner, Tacoma, Highlander, and Highlander Hybrid vehicles. The load carrying capacity modification labels may not be permanent and can fade, becoming illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risco: An illegible label may allow the vehicle to be overloaded, increasing the risk of a crash.
Solução: GST will notify owners by mail, including a replacement load carrying capacity modification label for their vehicle and detailed replacement instructions, free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 22R1.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE Número 22V239000 · 2022-04-13
Resumo: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risco: Driving with a deactivated stability control system increases the risk of a crash.
Solução: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
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