Toyota Highlander 2021: problemas, reclamações e recalls
Muito maisVariação anual abaixo de 30 %
A NHTSA recebeu 546 reclamações de proprietários sobre o Toyota Highlander 2021, ou seja, 94,3 por ano em circulação: muito mais reclamações que o habitual (índice de reclamações 2,34; 1,00 é a média de todos os veículos acompanhados). Entre os 85 veículos do ano-modelo 2021 que acompanhamos, fica em 78º de 85 por reclamações ao ano (1º = menos reclamações). Em relação a outros modelos Toyota, sua taxa é 175 % maior; em relação a outros SUVs médios, é 80 % maior.
Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos
Queixas registradas entre 2020-12-30 e 2026-10-11. Mediana entre o incidente e o registro: 12 dias.
546Reclamações
94.3Reclamações por ano em circulação
2.34Índice de reclamações vs. todos os veículos
5Recalls
3.7%Parcela com colisão ou incêndio
199Últimos 12 meses
Análise
O ano-modelo anterior (2020) registrou 48,5 reclamações por ano, menos do que este. O ano-modelo seguinte (2022) registrou 56,0 por ano, menos do que este. Nos dois primeiros anos em circulação, o modelo 2021 acumulou 85 reclamações, 39 % maior que o veículo médio do mesmo ano-modelo.
A área de problemas mais comum é Transmissão (39,2 % das reclamações), seguido de Carroceria e estrutura (10,8 %) e Freios (9,7 %). Reclamações de Transmissão são aqui 3,4 vezes mais frequentes do que no conjunto dos veículos acompanhados. 20 reclamações (3,7 %) descrevem colisão ou incêndio; os donos mencionam 18 feridos e 0 mortes.
Metade dos incidentes relatados ocorreu em até 49 meses após o início do ano-modelo; o período mais intenso foi do terceiro ao quinto ano (46 % dos incidentes). Nos últimos 12 meses foram registradas 199 novas reclamações, contra 157 nos 12 meses anteriores: um aumento de 27 %.
A NHTSA lista 5 recalls de segurança para este ano-modelo. 1 investigação da NHTSA cobre este ano-modelo; a mais recente é “Pedestrian alert sounds” (petição de investigação, aberta em 2023-01-27, encerrada em 2023-08-07).
Índice de reclamações
vs. todos os veículos2.34
vs. outros modelos Toyota2.75
vs. outros modelos 20212.43
vs. outros SUVs médios1.8
Reclamações nos primeiros 2 anos · vs. média do mesmo ano-modelo (85)1.39
On August 24, 2026, my vehicle was parked, turned off, and locked for more than 6 hours in a parking lot. Without warning, the vehicle experienced a spontaneous thermal event/self combustion.
Sistema elétrico · 2026-09-03 · ODI 11761851 · Incêndio
On XXX, I was driving my 2021 Toyota Highlander at approximately 55 mph when a deer entered the roadway and I had to brake suddenly to avoid a collision. My [XXX] daughter was properly seated in the second-row seat and was properly restrained by her seatbelt.
Outros · 2026-06-14 · ODI 11743952
On November 19, 2025, the 12.3-inch infotainment display in my 2021 Toyota Highlander Limited went black and never recovered. That screen is the only display for the rear-view backup camera. With it dead, there is no backup camera image when reversing.
Sistema elétrico · 2026-10-11 · ODI 11770380
The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a loud high-pitched whining sound coming from the vehicle.
Transmissão · 2026-10-09 · ODI 11770086
Noticed a whine noise slowly progressing over a couple of weeks. Researched the sound and took it for diagnostic eval. with Holman Toyota in Mt. Laurel, NJ on 10/3/2026. As suspected, the transmission is failing.
Transmissão · 2026-10-06 · ODI 11769405
Trechos de reclamações registradas na NHTSA (em inglês), encurtados. O número ODI é o identificador do registro na NHTSA.
SEATS:MID/REAR ASSEMBLY:RECLINER Número 26V128000 · 2026-03-05
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
Risco: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
Solução: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
Resumo: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risco: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
Solução: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Número 23V865000 · 2023-12-20
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risco: An air bag that does not deploy during a crash increases the risk of injury.
Solução: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
STRUCTURE:BODY:BUMPERS Número 23V720000 · 2023-10-26
Resumo: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Risco: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Solução: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE Número 22V239000 · 2022-04-13
Resumo: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risco: Driving with a deactivated stability control system increases the risk of a crash.
Solução: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
DP22005 · petição de investigação · ELECTRICAL SYSTEM:PROPULSION SYSTEM · Aberta em 2023-01-27 · Encerrada 2023-08-07 · Número 22V063000 · Anos-modelo: 2018, 2019, 2020, 2021, 2022
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
