Ford Mustang Mach-E problems, complaints & recalls by model year
Across 5 model years (2021–2025), NHTSA has logged 650 owner complaints and 0 safety recalls for the Ford Mustang Mach-E. That averages 28.9 complaints per year on the road — fewer complaints than typical (index 0.69 against all tracked vehicles). Within the Electric vehicles segment it ranks #4 of 10 for fewest complaints per year; the segment average is 56.4.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Analysis
Across five model years from 2021 to 2025, NHTSA has logged 650 owner complaints and 0 safety recalls for the Ford Mustang Mach-E, averaging 28.9 complaints per year which is fewer than typical with an index of 0.69 against all tracked vehicles. While the 2021 model year runs at least 50% above the model's own average with a rate of 60.5 complaints per year, the 2025 model year shows the lowest rate at 7.2 and the 2024 model sits well below the average. The most common problem area is Electrical accounting for 36.2% of complaints, which are 2.3 times as common here as across all tracked vehicles, alongside recurring terms like "high voltage" and "junction box." Owners report 17 injuries and 0 deaths with 41 complaints describing a crash or fire, while four NHTSA defect investigations have covered this model with one still open regarding Collisions Involving Ford BlueCruise.
Summary drafted by an AI model running on our own server from the figures on this page, and checked number by number against the data before publishing. The statistics and the analysis above come from our fixed methodology, not from the model.The trend is improving. Measured on complaints filed in the first two years on the road and compared with other vehicles of the same model year, the 2023 and 2024 models run 57% below the 2021 and 2022 models (47 early complaints per model year versus 90).
The 2021 model year has the highest rate (60.5 complaints per year) and the 2025 model year the lowest (7.2). The 2021 model year runs at least 50% above the model's own average — the one to research most carefully. The 2024 model year sits well below the model's average.
Across all tracked model years the most common problem area is Electrical (36.2% of complaints), followed by Transmission / powertrain (14.3%) and Driver-assist systems (14.3%). Electrical complaints are 2.3 times as common here as across all tracked vehicles. Recurring terms in owner reports: “mach”, “hvbjb”, “high voltage”, “junction box” and “front camera”. 41 complaints (6.3%) describe a crash or fire; across all model years owners report 17 injuries and 0 deaths.
In the last 12 months owners filed 121 complaints versus 147 in the previous 12 months — a steady pace. The 2021 model year generated the most recent reports (37). Across model years, half of all reported incidents occur within 25 months of the model year's start.
No safety recall is on record for the tracked model years. 4 NHTSA defect investigations have covered this model, 1 still open; the latest is “Collisions Involving Ford BlueCruise” (opened 2025-01-17, still open).
Segment peers with fewer complaints per year include Tesla Model S, Chevrolet Bolt EV and Tesla Model X; Ford F-150 Lightning, Kia EV6, Volkswagen ID.4 and Tesla Model 3 have more.
Model years at a glance
| Year | Complaints | Complaints per year on the road | Complaint index | Complaints in first 2 years on the road | vs. same-year average | Last 12 months | Recalls | Most common issue | |
|---|---|---|---|---|---|---|---|---|---|
| 2021 Years to research carefully | 343 | 60.5 | 1.44 | 119 | 1.95 | 37 | 0 | Electrical | View › |
| 2022 | 134 | 28.7 | 0.68 | 61 | 0.83 | 27 | 0 | Electrical | View › |
| 2023 | 119 | 32.4 | 0.77 | 63 | 0.76 | 33 | 0 | Electrical | View › |
| 2024 | 42 | 15.7 | 0.37 | 31 | 0.44 | 14 | 0 | Electrical | View › |
| 2025 Fewest complaints | 12 | 7.2 | 0.17 | — | — | 10 | 0 | Electrical | View › |
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road. Complaints in first 2 years on the road: vs. same-year average. How we count
Trend · vs. same-year average
Complaints in first 2 years on the road ÷ All-vehicle average (1.00)
When complaints were filed
Last 12 months: 121 · Previous 12 months: 147 Steady
Problem areas
Transmission / powertrain ›
93 · 14.3% · 1.23 vs. all vehicles · Rising
- junction box18
- high voltage23
- battery junction14
- hvbjb14
Driver-assist systems ›
93 · 14.3% · 2.49 vs. all vehicles · Falling
- front camera44
- camera fault29
- cruise65
- pre-collision assist23
Interior & equipment ›
52 · 8.0% · 0.89 vs. all vehicles · Too few recent reports to judge
- mach4
- panoramic roof3
- order7
- software8
Engine
39 · 6.0% · 0.27 vs. all vehicles · Too few recent reports to judge
- hvbjb7
- junction box7
- safely13
- battery17
Body & structure
34 · 5.2% · 0.57 vs. all vehicles · Too few recent reports to judge
- notification visibility6
- mach5
- frunk4
- visibility recall4
Fuel system
15 · 2.3% · 0.54 vs. all vehicles · Too few recent reports to judge
- safely5
- accelerated4
- unexpectedly3
- tow3
Other
12 · 1.8% · 1.02 vs. all vehicles · Too few recent reports to judge
- unintended acceleration4
- crash4
- easily3
- pedal4
Steering
10 · 1.5% · 0.24 vs. all vehicles · Too few recent reports to judge
- impact4
- struck3
- right5
- control6
Airbags & seat belts
6 · 0.9% · 0.24 vs. all vehicles · Too few recent reports to judge
Wheels, tires & suspension
6 · 0.9% · 0.37 vs. all vehicles · Too few recent reports to judge
Lighting
1 · 0.2% · 0.1 vs. all vehicles · Too few recent reports to judge
Only problem areas with at least 40 complaints get their own page.
Common terms in reports
- mach81
- hvbjb49
- high voltage64
- junction box47
- front camera64
- battery157
- fault102
- software96
Vehicle age at incident
Median age at incident: 25 months
What owners report
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations.
My 2023 Ford Mustang Mach-E GT experienced a sudden electronic parking brake failure. The vehicle displayed a parking brake fault warning, and the electronic parking brake became stuck in the engaged position and would not release despite repeated attempts…
I just had the High voltage battery junction box replaced after being in shop 16 days. Upon arrival to my house yesterday my car would not charge.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · Electric vehicles
| # | Models | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Most common issue |
|---|---|---|---|---|---|---|---|---|
| 1 | Tesla Model S | 708 | 17.4 | 0.41 | Worsening | Falling | 31 | Interior & equipment |
| 2 | Chevrolet Bolt EV | 532 | 17.8 | 0.42 | Stable | Steady | 13 | Electrical |
| 3 | Tesla Model X | 736 | 18.6 | 0.44 | Worsening | Falling | 33 | Interior & equipment |
| 4 | Ford Mustang Mach-E | 650 | 28.9 | 0.69 | Improving | Steady | 0 | Electrical |
| 5 | Ford F-150 Lightning | 536 | 33.4 | 0.79 | Improving | Falling | 2 | Electrical |
| 6 | Kia EV6 | 535 | 38.5 | 0.91 | Improving | Rising | 5 | Electrical |
| 7 | Volkswagen ID.4 | 991 | 48.7 | 1.16 | Worsening | Steady | 24 | Electrical |
| 8 | Tesla Model 3 | 4,228 | 100.4 | 2.39 | Worsening | Steady | 35 | Driver-assist systems |
| 9 | Hyundai Ioniq 5 | 1,319 | 114.8 | 2.73 | Improving | Rising | 14 | Electrical |
| 10 | Tesla Model Y | 3,749 | 128.3 | 3.05 | Stable | Steady | 36 | Driver-assist systems |
Recalls by year received
No recalls on record for this model year.
- Campaigns: 0
- Do-not-drive / park-outside: 0
- Over-the-air fix: 0
Safety recalls: 2021 (0) · 2022 (0) · 2023 (0) · 2024 (0) · 2025 (0)
Investigations
- Collisions Involving Ford BlueCruise Open
On April 25, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the…
- Collisions Involving Ford BlueCruise Closed
On April 25, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the…
- High Voltage Battery Contactor Failure Closed
On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehic…
- Pedestrian alert sounds Closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Frequently asked questions
Which Ford Mustang Mach-E model year has the most complaints?
The 2021 model year has the highest rate (60.5 complaints per year) and the 2025 model year the lowest (7.2).
Is the Ford Mustang Mach-E getting better or worse?
The trend is improving. Measured on complaints filed in the first two years on the road and compared with other vehicles of the same model year, the 2023 and 2024 models run 57% below the 2021 and 2022 models (47 early complaints per model year versus 90). In the last 12 months owners filed 121 complaints versus 147 in the previous 12 months — a steady pace.
What are the most common Ford Mustang Mach-E problems?
Across all tracked model years the most common problem area is Electrical (36.2% of complaints), followed by Transmission / powertrain (14.3%) and Driver-assist systems (14.3%). Recurring terms in owner reports: “mach”, “hvbjb”, “high voltage”, “junction box” and “front camera”.
How does the Ford Mustang Mach-E compare with other Electric vehicles?
Within the Electric vehicles segment it ranks #4 of 10 for fewest complaints per year; the segment average is 56.4. Segment peers with fewer complaints per year include Tesla Model S, Chevrolet Bolt EV and Tesla Model X; Ford F-150 Lightning, Kia EV6, Volkswagen ID.4 and Tesla Model 3 have more.
Does the Ford Mustang Mach-E have recalls or open investigations?
No safety recall is on record for the tracked model years. 4 NHTSA defect investigations have covered this model, 1 still open; the latest is “Collisions Involving Ford BlueCruise” (opened 2025-01-17, still open).