Ford Mustang Mach-E problems, complaints & recalls by model year
Across 6 model years (2021–2026), NHTSA has logged 678 owner complaints and 0 safety recalls for the Ford Mustang Mach-E. That averages 24.8 complaints per year on the road — fewer complaints than typical (index 0.61 against all tracked vehicles). Within the Electric vehicles segment it ranks #4 of 10 by complaints per year (#1 = fewest); the segment average is 50.8.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Analysis
The trend is improving. Measured on complaints filed in the first two years on the road and compared with other vehicles of the same model year, the 2023 and 2024 models run 57% below the 2021 and 2022 models (47 early complaints per model year versus 90).
The 2021 model year has the highest rate (60.6 complaints per year) and the 2024 model year the lowest (16.8). The 2021 model year runs at least 50% above this model's average of 24.8 complaints per year on the road across its tracked model years.
Across all tracked model years the most common problem area is Electrical (36.1% of complaints), followed by Transmission / powertrain (14.6%) and Driver-assist systems (14.0%). Electrical complaints are 2.3 times as common here as across all tracked vehicles. 43 complaints (6.3%) describe a crash or fire; across all model years owners report 17 injuries and 0 deaths.
In the last 12 months owners filed 127 complaints versus 147 in the previous 12 months — down 14%. The 2021 model year generated the most recent reports (36). Across model years, half of all reported incidents occur within 25 months of the model year's start.
No safety recall is on record for the tracked model years. 4 NHTSA investigations have covered this model, 1 still open; the latest is “Collisions Involving Ford BlueCruise” (engineering analysis, opened 2025-01-17, still open).
Within its segment it has more complaints per year than Chevrolet Bolt EV, Tesla Model S and Tesla Model X, but fewer than Ford F-150 Lightning, Kia EV6, Volkswagen ID.4 and Tesla Model 3.
Model years at a glance
| Year | Complaints | Complaints per year on the road | Complaint index | Last 12 months | Recalls | Most common issue | |
|---|---|---|---|---|---|---|---|
| 2021 ▲50%+ | 351 | 60.6 | 1.5 | 36 | 0 | Electrical | View › |
| 2022 | 139 | 29.0 | 0.72 | 30 | 0 | Electrical | View › |
| 2023 | 126 | 33.3 | 0.83 | 32 | 0 | Electrical | View › |
| 2024 Fewest complaints | 47 | 16.8 | 0.42 | 17 | 0 | Electrical | View › |
| 2025 Too new to rank | 14 | 7.8 | 0.19 | 11 | 0 | Electrical | View › |
| 2026 Too new to rank | 1 | 1.0 | 0.02 | 1 | 0 | Electrical | View › |
▲50%+ = 50%+ above this model's average yearly rate. “Too new to rank”: under two years on the road, so the model year cannot be named the one with the fewest complaints yet. 1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road. Complaints in first 2 years on the road: vs. same-year average. How we count
Trend · vs. same-year average
Complaints in first 2 years on the road ÷ All-vehicle average (1.00)
When complaints were filed
Last 12 months: 127 · Previous 12 months: 147 Within ±30% year on year
Problem areas
Electrical ›
245 · 36.1% · 2.3 vs. all vehicles · Falling
Transmission / powertrain ›
99 · 14.6% · 1.25 vs. all vehicles · Within ±30% year on year
Driver-assist systems ›
95 · 14.0% · 2.45 vs. all vehicles · Falling
Brakes ›
56 · 8.3% · 1.37 vs. all vehicles · Rising
Unspecified or other ›
53 · 7.8% · 0.87 vs. all vehicles · Too few recent reports to judge
Engine ›
42 · 6.2% · 0.28 vs. all vehicles · Within ±30% year on year
Body & structure
37 · 5.5% · 0.6 vs. all vehicles · Too few recent reports to judge
Fuel system
15 · 2.2% · 0.51 vs. all vehicles · Too few recent reports to judge
Other
13 · 1.9% · 1.04 vs. all vehicles · Too few recent reports to judge
Steering
10 · 1.5% · 0.23 vs. all vehicles · Too few recent reports to judge
Airbags & seat belts
6 · 0.9% · 0.23 vs. all vehicles · Too few recent reports to judge
Wheels, tires & suspension
6 · 0.9% · 0.35 vs. all vehicles · Too few recent reports to judge
Lighting
1 · 0.1% · 0.1 vs. all vehicles · Too few recent reports to judge
Only problem areas with at least 40 complaints get their own page.
Vehicle age at incident
Median age at incident: 25 months
What owners report
I was involved in a car accident on the XXX I was in the turn lane and a second vehicle hit my driver side, spun me around, and I ended up facing the opposite direction. What occurred next is my safety complaint.
I had put the vehicle into One Pedal Drive mode for the first time on the morning of Aug 29th. Vehicle operated as it should for first few places I drove to and stopped, but then I approached a red light, removed foot slowly from accelerator and vehicle came…
2021 model mustang Mache got a new High Voltage Battery Warning on the dashboard and asked to stop the vehicle. My car is Premium trim standard range, but other trims and extended range battery models were recalled for this exact issue earlier, but the…
OTA software updates are unable to be recieved and I cannot set the auto update option to on. Since the vehicle is basically a computer on wheels, this is a serious safety concern.
On [XXX] while traveling south on [XXX] at highway speed (in heavy traffic), multiple dashboard messages started to flash, and the car came to a stop in the middle lane. Thankfully, the people behind me were paying attention and did not hit me.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · Electric vehicles
| # | Models | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Most common issue |
|---|---|---|---|---|---|---|---|---|
| 1 | Chevrolet Bolt EV | 544 | 14.8 | 0.37 | Worsening | Within ±30% year on year | 13 | Electrical |
| 2 | Tesla Model S | 723 | 16.1 | 0.4 | Worsening | Falling | 31 | Unspecified or other |
| 3 | Tesla Model X | 752 | 17.1 | 0.42 | Worsening | Within ±30% year on year | 33 | Unspecified or other |
| 4 | Ford Mustang Mach-E | 678 | 24.8 | 0.61 | Improving | Within ±30% year on year | 0 | Electrical |
| 5 | Ford F-150 Lightning | 551 | 33.4 | 0.83 | Improving | Falling | 2 | Electrical |
| 6 | Kia EV6 | 544 | 37.8 | 0.94 | Improving | Rising | 5 | Electrical |
| 7 | Volkswagen ID.4 | 1,011 | 48.3 | 1.2 | Worsening | Within ±30% year on year | 25 | Electrical |
| 8 | Tesla Model 3 | 4,327 | 91.6 | 2.27 | Worsening | Within ±30% year on year | 36 | Driver-assist systems |
| 9 | Hyundai Ioniq 5 | 1,359 | 93.8 | 2.32 | Improving | Rising | 15 | Electrical |
| 10 | Tesla Model Y | 3,850 | 112.3 | 2.78 | Stable | Within ±30% year on year | 43 | Driver-assist systems |
Recalls by year received
No recalls on record for this model year.
- Campaigns: 0
- Do-not-drive / park-outside: 0
- Over-the-air fix: 0
Safety recalls: 2021 (0) · 2022 (0) · 2023 (0) · 2024 (0) · 2025 (0) · 2026 (0)
Investigations
- Collisions Involving Ford BlueCruise Open
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Collisions Involving Ford BlueCruise Closed
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- High Voltage Battery Contactor Failure Closed
On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehic…
- Pedestrian alert sounds Closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…