2023 Ford Mustang Mach-E problems, complaints & recalls
NHTSA has received 126 owner complaints about the 2023 Ford Mustang Mach-E, or 33.3 per year on the road — a typical number of complaints (complaint index 0.83, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #57 of 92 by complaints per year (#1 = fewest). Against other Ford models its rate is 34% lower; against other Electric vehicles it is 35% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-01-28 and 2026-10-13. Median delay from incident to filing: 8 days.
Analysis
The previous model year (2022) drew 29.0 complaints per year, fewer than this one. The following model year (2024) drew 16.8 per year, fewer than this one. In its first two years on the road the 2023 model collected 63 complaints, 24% lower than the average vehicle of the same model year.
The most common problem area is Electrical (28.6% of complaints), followed by Brakes (17.5%) and Transmission / powertrain (15.1%). Electrical complaints are 1.8 times as common here as across all tracked vehicles. 11 reports (8.7%) describe a crash or fire; owners mention 5 injuries and 0 deaths.
Half of the reported incidents happened within 21 months of the model year's start; the busiest period was the second year (30% of incidents). In the last 12 months 32 new complaints were filed, versus 34 in the 12 months before — down 6%.
NHTSA lists no safety recalls for this model year. 2 NHTSA investigations cover this model year; the most recent is “Collisions Involving Ford BlueCruise” (engineering analysis, opened 2025-01-17, still open).
Complaint index
- vs. all tracked vehicles0.83
- vs. other Ford models0.66
- vs. other 2023 models0.79
- vs. other Electric vehicles0.65
- Complaints in first 2 years on the road · vs. same-year average (63)0.76
- #57 of 92 · 2023Rankings ›
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Problem areas: Electrical · Transmission / powertrain · Driver-assist systems · Brakes · Unspecified or other · Engine
When complaints were filed
- Crashes reported: 10
- Fires reported: 1
- Injuries: 5
- Deaths: 0
Vehicle age at incident
Median age at incident: 21 months
What owners report
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
OTA software updates are unable to be recieved and I cannot set the auto update option to on. Since the vehicle is basically a computer on wheels, this is a serious safety concern.
I am reporting a recurring safety defect involving my 2023 Ford Mustang Mach-E Premium. The defect appears to involve the high-voltage battery system, powertrain system, and High Voltage Battery Junction Box (HVBJB).
On almost all Mustang Mach-E vehicles, a loose or faulty cable connection which runs to the forward facing camera in the rear-view mirror housing causes error messages to suddenly display on the dashboard screen.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · 2023 · Electric vehicles
| Models | Complaints | Complaints per year on the road | Complaint index |
|---|---|---|---|
| 2023 Chevrolet Bolt EV | 61 | 16.1 | 0.4 |
| 2023 Tesla Model S | 114 | 30.1 | 0.75 |
| 2023 Ford Mustang Mach-E | 126 | 33.3 | 0.83 |
| 2023 Kia EV6 | 137 | 36.2 | 0.9 |
| 2023 Tesla Model X | 194 | 51.2 | 1.27 |
| 2023 Ford F-150 Lightning | 206 | 54.4 | 1.35 |
| 2023 Hyundai Ioniq 5 | 388 | 102.4 | 2.54 |
| 2023 Tesla Model 3 | 428 | 113.0 | 2.8 |
| 2023 Volkswagen ID.4 | 462 | 121.9 | 3.02 |
| 2023 Tesla Model Y | 1,179 | 311.1 | 7.71 |
Safety recalls (0)
No recalls on record for this model year.
Investigations
- Collisions Involving Ford BlueCruise Open
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Collisions Involving Ford BlueCruise Closed
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…