2023 年款 Ford Mustang Mach-E 問題、申訴與召回
NHTSA 收到 2023 年款 Ford Mustang Mach-E 的車主申訴共 126 筆，換算每車齡年 33.3 筆，申訴數屬一般水準（申訴指數 0.83；1.00 為全部追蹤車款的平均）。在我們追蹤的 92 款 2023 年款車中，它的每年申訴數由少到多排第 57 名。與 Ford 其他車款相比，它的申訴率低 34%；與其他電動車相比則低 35%。
數字只按上路時間標準化，沒有除以銷量：熱賣車款的申訴自然比冷門車款多，而且每筆申訴未經逐一查證。 計算方式
申訴提出日期介於 2023-01-28 與 2026-10-13 之間。 事故發生到提出申訴的中位延遲：8 天。
分析
前一年款（2022）每年 29.0 筆，比這一年款少。後一年款（2024）每年 16.8 筆，比這一年款少。2023 年款上路前兩年累積 63 筆申訴，比同年款車的平均低 24%。
最常見的問題類別是電系（佔申訴 28.6%），其次是煞車（17.5%）與變速箱／動力系統（15.1%）。電系類申訴在這裡的比例是全部追蹤車款的 1.8 倍。有 11 筆申訴（8.7%）提到碰撞或起火；車主通報 5 人受傷、0 人死亡。
一半的事故發生在年款起算 21 個月內；最集中的時期是第二年（佔 30%）。近 12 個月新增 32 筆申訴，前 12 個月是 34 筆，減少 6%。
NHTSA 沒有列出這個年款的安全召回。有 2 件 NHTSA 調查涵蓋這個年款，最近一件是「Collisions Involving Ford BlueCruise」（工程分析，2025-01-17 開啟，仍在進行中）。
申訴指數
- 對比全部追蹤車款0.83
- 對比 Ford 其他車款0.66
- 對比其他 2023 年款0.79
- 對比其他電動車0.65
- 上路前兩年的申訴數 · 對比同年款平均 (63)0.76
- 第 57 名／共 92 · 2023排行 ›
1.00 代表與比較組相同；2.00 代表每車齡年的申訴數是比較組的兩倍。
申訴提出的年份
- 通報碰撞: 10
- 通報起火: 1
- 受傷: 5
- 死亡: 0
事故發生時的車齡
事故車齡中位數: 21 個月
車主怎麼說
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
OTA software updates are unable to be recieved and I cannot set the auto update option to on. Since the vehicle is basically a computer on wheels, this is a serious safety concern.
I am reporting a recurring safety defect involving my 2023 Ford Mustang Mach-E Premium. The defect appears to involve the high-voltage battery system, powertrain system, and High Voltage Battery Junction Box (HVBJB).
On almost all Mustang Mach-E vehicles, a loose or faulty cable connection which runs to the forward facing camera in the rear-view mirror housing causes error messages to suddenly display on the dashboard screen.
節錄自向 NHTSA 提出的申訴原文（英文），為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。
同級距對手 · 2023 · 電動車
| 車款 | 申訴 | 每車齡年申訴數 | 申訴指數 |
|---|---|---|---|
| 2023 Chevrolet Bolt EV | 61 | 16.1 | 0.4 |
| 2023 Tesla Model S | 114 | 30.1 | 0.75 |
| 2023 Ford Mustang Mach-E | 126 | 33.3 | 0.83 |
| 2023 Kia EV6 | 137 | 36.2 | 0.9 |
| 2023 Tesla Model X | 194 | 51.2 | 1.27 |
| 2023 Ford F-150 Lightning | 206 | 54.4 | 1.35 |
| 2023 Hyundai Ioniq 5 | 388 | 102.4 | 2.54 |
| 2023 Tesla Model 3 | 428 | 113.0 | 2.8 |
| 2023 Volkswagen ID.4 | 462 | 121.9 | 3.02 |
| 2023 Tesla Model Y | 1,179 | 311.1 | 7.71 |
安全召回 (0)
這個年款沒有召回紀錄。
調查
- Collisions Involving Ford BlueCruise 進行中
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Collisions Involving Ford BlueCruise 已結案
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…