2023 款 Ford Mustang Mach-E 问题、投诉与召回
NHTSA 收到 2023 款 Ford Mustang Mach-E 的车主投诉共 126 条，折合每车龄年 33.3 条，投诉数属一般水平（投诉指数 0.83；1.00 为全部跟踪车型的平均）。在我们跟踪的 92 款 2023 款车中，它的每年投诉数由少到多排第 57 名。与 Ford 其他车型相比，它的投诉率低 34%；与其他电动车相比则低 35%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
投诉提交日期介于 2023-01-28 与 2026-10-13 之间。 事故发生到提交投诉的中位延迟：8 天。
分析
前一年款（2022）每年 29.0 条，比这一年款少。后一年款（2024）每年 16.8 条，比这一年款少。2023 款上路前两年累计 63 条投诉，比同年款车的平均低 24%。
最常见的问题类别是电气（占投诉 28.6%），其次是刹车（17.5%）与变速箱／动力系统（15.1%）。电气类投诉在这里的比例是全部跟踪车型的 1.8 倍。有 11 条投诉（8.7%）提到碰撞或起火；车主报告 5 人受伤、0 人死亡。
一半的事故发生在年款起算 21 个月内；最集中的时期是第二年（占 30%）。近 12 个月新增 32 条投诉，前 12 个月是 34 条，减少 6%。
NHTSA 没有列出该年款的安全召回。有 2 项 NHTSA 调查涵盖该年款，最近一项是“Collisions Involving Ford BlueCruise”（工程分析，2025-01-17 开启，仍在进行中）。
投诉指数
- 对比全部跟踪车型0.83
- 对比 Ford 其他车型0.66
- 对比其他 2023 年款0.79
- 对比其他电动车0.65
- 上路前两年的投诉数 · 对比同年款平均 (63)0.76
- 第 57 名／共 92 · 2023排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
投诉提交的年份
- 报告碰撞: 10
- 报告起火: 1
- 受伤: 5
- 死亡: 0
事故发生时的车龄
事故车龄中位数: 21 个月
车主怎么说
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
Vehicle unexpectedly and without driver command steered/pulled to the right, departed the roadway and struck a guardrail. Dashcam footage documents the vehicle’s movement immediately before impact. BlueCruise was not equipped/being used.
OTA software updates are unable to be recieved and I cannot set the auto update option to on. Since the vehicle is basically a computer on wheels, this is a serious safety concern.
I am reporting a recurring safety defect involving my 2023 Ford Mustang Mach-E Premium. The defect appears to involve the high-voltage battery system, powertrain system, and High Voltage Battery Junction Box (HVBJB).
On almost all Mustang Mach-E vehicles, a loose or faulty cable connection which runs to the forward facing camera in the rear-view mirror housing causes error messages to suddenly display on the dashboard screen.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2023 · 电动车
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2023 Chevrolet Bolt EV | 61 | 16.1 | 0.4 |
| 2023 Tesla Model S | 114 | 30.1 | 0.75 |
| 2023 Ford Mustang Mach-E | 126 | 33.3 | 0.83 |
| 2023 Kia EV6 | 137 | 36.2 | 0.9 |
| 2023 Tesla Model X | 194 | 51.2 | 1.27 |
| 2023 Ford F-150 Lightning | 206 | 54.4 | 1.35 |
| 2023 Hyundai Ioniq 5 | 388 | 102.4 | 2.54 |
| 2023 Tesla Model 3 | 428 | 113.0 | 2.8 |
| 2023 Volkswagen ID.4 | 462 | 121.9 | 3.02 |
| 2023 Tesla Model Y | 1,179 | 311.1 | 7.71 |
安全召回 (0)
该年款没有召回记录。
调查
- Collisions Involving Ford BlueCruise 进行中
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Collisions Involving Ford BlueCruise 已结案
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…