InsightArise Cars美国车主投诉指数
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2023 款 Tesla Model Y 问题、投诉与召回

多很多 升温

NHTSA 收到 2023 款 Tesla Model Y 的车主投诉共 1,144 条,折合每车龄年 311.4 条,以同车龄的车来说投诉比一般车多很多(投诉指数 7.40;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 92 名。与 Tesla 其他车型相比,它的投诉率高 370%;与其他电动车相比则高 452%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2022-11-18 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:3 天。

1,144投诉
311.4每车龄年投诉数
7.4投诉指数 对比全部跟踪车型
17召回
13.4%涉及碰撞或起火的比例
233近 12 个月

分析

前一年款(2022)每年 182.7 条,比这一年款少。后一年款(2024)每年 117.4 条,比这一年款少。2023 款上路前两年累计 815 条投诉,比同年款车的平均高 881%。

最常见的问题类别是驾驶辅助系统(占投诉 28.7%),其次是转向(16.4%)与刹车(11.7%)。驾驶辅助系统类投诉在这里的比例是全部跟踪车型的 5.0 倍。在驾驶辅助系统类投诉里,车主最常提到 “cruise”、“phantom”、“autopilot”、“control”与“braking”。有 153 条投诉(13.4%)提到碰撞或起火;车主报告 85 人受伤、1 人死亡。

一半的事故发生在年款起算 12 个月内;最集中的时期是第一年(占 51%)。近 12 个月新增 233 条投诉,前 12 个月是 167 条,投诉速度在升温。

NHTSA 列出该年款 17 项安全召回。 有 78% 的投诉落在召回已处理的部件范围。有 14 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Lower Lateral Link detachment”(2026-07-29 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型7.4
  • 对比 Tesla 其他车型4.7
  • 对比其他 2023 年款7.4
  • 对比其他电动车5.52
  • 上路前两年的投诉数 · 对比同年款平均 (815)9.81
  • 第 92 名/共 92 · 2023排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 20190.0 每年0.0
  • 202041.2 每年0.98
  • 2021187.9 每年4.47
  • 2022182.7 每年4.34
  • 2023311.4 每年7.4
  • 2024117.4 每年2.79
  • 202557.4 每年1.36

Tesla Model Y 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 驾驶辅助系统328 · 28.7% · 5.0×
  • 转向188 · 16.4% · 2.53×
  • 刹车134 · 11.7% · 1.93×
  • 电气132 · 11.5% · 0.73×
  • 轮胎、轮毂与悬挂99 · 8.7% · 3.49×
  • 内饰与配置68 · 5.9% · 0.66×
  • 安全气囊与安全带56 · 4.9% · 1.28×
  • 车身与结构54 · 4.7% · 0.51×

对比全部车型: 1.00 = 全部车型平均

驾驶辅助系统 · 投诉中常见的词

  • cruise164
  • phantom88
  • autopilot83
  • control173
  • braking132
  • behind90

转向 · 投诉中常见的词

  • steering149
  • wheel98
  • assist reduced21
  • control65
  • lateral17
  • bolt24

刹车 · 投诉中常见的词

  • braking74
  • phantom45
  • cruise59
  • control69
  • brakes52
  • behind42

问题分类: 驾驶辅助系统 · 电气 · 刹车 · 转向 · 内饰与配置 · 轮胎、轮毂与悬挂 · 车身与结构 · 安全气囊与安全带 · 变速箱/动力系统 · 发动机

投诉提交的年份

2022: 9 9 2022 2023: 544 544 2023 2024: 262 262 2024 2025: 161 161 2025 2026: 168 168 2026
  • 报告碰撞: 151
  • 报告起火: 3
  • 受伤: 85
  • 死亡: 1

事故发生时的车龄

  • 1 年内51.1%
  • 1–2 年21.5%
  • 2–3 年14.3%
  • 3–5 年13.0%
  • 5 年以上0.0%

事故车龄中位数: 12 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2023 · 电动车

车型投诉每车龄年投诉数投诉指数
2023 Chevrolet Bolt EV5916.10.38
2023 Tesla Model S11230.50.72
2023 Ford Mustang Mach-E11932.40.77
2023 Kia EV613637.00.88
2023 Tesla Model X19252.31.24
2023 Ford F-150 Lightning19954.21.29
2023 Hyundai Ioniq 5385104.82.49
2023 Tesla Model 3417113.52.7
2023 Volkswagen ID.4453123.32.93
2023 Tesla Model Y1,144311.47.4

安全召回 (17)

EXTERIOR LIGHTING:HEADLIGHTS 案号 26V507000 · 2026-08-05

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.

处置: The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.

BACK OVER PREVENTION:SOFTWARE 案号 26V283000 · 2026-05-05

摘要: Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.

STEERING:ELECTRIC POWER ASSIST SYSTEM 案号 25V092000 · 2025-02-14 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles operating software prior to 2023.38.4. The printed circuit board for the electronic power steering assist may experience an overstress condition, causing a loss of power steering assist when the vehicle reaches a stop and then accelerates again.

风险: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 25, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-004.

BACK OVER PREVENTION:SOFTWARE 案号 25V002000 · 2025-01-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 24V935000 · 2024-12-17 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: Driving with improperly inflated tires increases the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH 案号 24V554000 · 2024-07-24 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

风险: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES 案号 24V376000 · 2024-05-28 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

处置: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V051000 · 2024-01-30 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

风险: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

处置: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V035000 · 2024-01-22 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.

风险: A rearview image that does not display while in reverse decreases the driver's visibility and increases the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-002.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 案号 23V838000 · 2023-12-12 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

风险: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA 案号 23V489000 · 2023-07-14

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.

风险: Safety features that are unavailable without any warning to the driver may increase the risk of a crash.

处置: Tesla Service will inspect and adjust the pitch angle, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-17-006.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 23V434000 · 2023-06-19

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles. The pyrotechnic battery disconnect may be defective.

风险: A defective battery disconnect may not isolate the vehicle's high voltage battery after a crash or fault detection, increasing the risk of electrical shock and injury.

处置: Tesla Service will replace the pyrotechnic battery disconnect, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-16-005.

STEERING: STEERING WHEEL/HANDLE BAR 案号 23V385000 · 2023-05-30

摘要: Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.

风险: A loose fastener may allow the steering wheel to disconnect from the steering column, which can cause a loss of steering control and increase the risk of a crash.

处置: Tesla Service will inspect and replace the fastener as necessary, free of charge. Owner notification letters were be mailed July 28, 2023. Tesla's number for this recall is SB-23-32-001.

SEATS:CRITICAL FASTENERS 案号 23V130000 · 2023-02-27

摘要: Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.

风险: A loose seat frame bolt may reduce the seat belt system's performance, increasing the risk of injury during a crash.

处置: Tesla Service Centers will inspect and tighten the bolts as necessary, free of charge. Owner notification letters are expected to be mailed April 25, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-13-001.

STEERING:AUTOMATED/ADAPTIVE STEERING 案号 23V085000 · 2023-02-15 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

风险: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

SUSPENSION:SUBFRAME/MOUNTING BRACKET 案号 22V895000 · 2022-12-06

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model Y vehicles. The front suspension lateral link fasteners may not have been properly attached to the sub-frame.

风险: A loose fastener can allow the lateral link to separate from the sub-frame, causing instability and increasing the risk of a crash.

处置: Tesla Service will tighten or replace the fasteners as necessary, free of charge. Owner notification letters were mailed February 7, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-31-002.

EXTERIOR LIGHTING:TAIL LIGHTS 案号 22V844000 · 2022-11-15 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.

风险: A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-016.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2023 款 Tesla Model Y 有多少投诉?

NHTSA 收到 2023 款 Tesla Model Y 共 1,144 条投诉,约每车龄年 311.4 条。

2023 款 Tesla Model Y 最常见的问题是什么?

最常见的类别是驾驶辅助系统,占投诉的 28.7%。

2023 款 Tesla Model Y 有召回吗?

NHTSA 列出该年款 17 项安全召回。 有 14 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Lower Lateral Link detachment”(2026-07-29 开启,仍在进行中)。

2023 款 Tesla Model Y 现在还有人在投诉吗?

近 12 个月新增 233 条投诉,前 12 个月是 167 条,投诉速度在升温。

2023 款 Tesla Model Y 跟同类车比起来如何?

NHTSA 收到 2023 款 Tesla Model Y 的车主投诉共 1,144 条,折合每车龄年 311.4 条,以同车龄的车来说投诉比一般车多很多(投诉指数 7.40;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 92 名。与 Tesla 其他车型相比,它的投诉率高 370%;与其他电动车相比则高 452%。