2024 款 Tesla Model Y 问题、投诉与召回

多很多平稳

NHTSA 收到 2024 款 Tesla Model Y 的车主投诉共 314 条，折合每车龄年 117.4 条，以同车龄的车来说投诉比一般车多很多（投诉指数 2.79；1.00 为全部跟踪车型的平均）。在我们跟踪的 89 款 2024 款车中，它的每年投诉数由少到多排第 84 名。与 Tesla 其他车型相比，它的投诉率高 77%；与其他电动车相比则高 108%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2024-02-09 与 2026-08-26 之间。事故发生到提交投诉的中位延迟：4 天。

314投诉

117.4每车龄年投诉数

2.79投诉指数对比全部跟踪车型

5召回

23.6%涉及碰撞或起火的比例

110近 12 个月

分析

前一年款（2023）每年 311.4 条，比这一年款多。后一年款（2025）每年 57.4 条，比这一年款少。2024 款上路前两年累计 247 条投诉，比同年款车的平均高 251%。

最常见的问题类别是电气（占投诉 33.4%），其次是驾驶辅助系统（22.9%）与内饰与配置（9.6%）。电气类投诉在这里的比例是全部跟踪车型的 2.1 倍。在电气类投诉里，车主最常提到 “cameras”、“computer”、“navigation”、“gps”与“blind”。有 74 条投诉（23.6%）提到碰撞或起火；车主报告 57 人受伤、0 人死亡。

一半的事故发生在年款起算 11 个月内；最集中的时期是第一年（占 55%）。近 12 个月新增 110 条投诉，前 12 个月是 156 条，速度大致平稳。

NHTSA 列出该年款 5 项安全召回。有 46% 的投诉落在召回已处理的部件范围。有 7 项 NHTSA 缺陷调查涵盖该年款，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（2026-03-18 开启，仍在进行中）。

投诉指数

对比全部跟踪车型2.79
对比 Tesla 其他车型1.77
对比其他 2024 年款3.07
对比其他电动车2.08
上路前两年的投诉数 · 对比同年款平均 (247)3.51
第 84 名／共 89 · 2024排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

20190.0 每年0.0
202041.2 每年0.98
2021187.9 每年4.47
2022182.7 每年4.34
2023311.4 每年7.4
2024117.4 每年2.79
202557.4 每年1.36

Tesla Model Y 各年款问题、投诉与召回 ›

车主在抱怨什么

电气105 · 33.4% · 2.12×
驾驶辅助系统72 · 22.9% · 3.99×
内饰与配置30 · 9.6% · 1.07×
刹车21 · 6.7% · 1.1×
转向19 · 6.1% · 0.94×
车身与结构18 · 5.7% · 0.62×
轮胎、轮毂与悬挂13 · 4.1% · 1.65×
其他9 · 2.9% · 1.6×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

cameras56
computer37
navigation31
gps26
blind26
self-driving17

驾驶辅助系统 · 投诉中常见的词

fsd24
self-driving14
cameras14
cruise23
control33
lane24

内饰与配置 · 投诉中常见的词

fsd7
reviewing3
automated3
prompt3
center7
self-driving3

问题分类: 驾驶辅助系统 · 电气 · 刹车 · 转向 · 内饰与配置 · 轮胎、轮毂与悬挂 · 车身与结构 · 安全气囊与安全带 · 变速箱／动力系统 · 发动机

投诉提交的年份

报告碰撞: 72
报告起火: 4
受伤: 57
死亡: 0

事故发生时的车龄

1 年内55.4%
1–2 年25.8%
2–3 年18.8%
3–5 年0.0%
5 年以上0.0%

事故车龄中位数: 11 个月

车主怎么说

While exiting a drive-thru, I pressed the accelerator and the vehicle unexpectedly accelerated at a high rate of speed on its own. I attempted to brake, but the brakes did not respond. The vehicle struck a concrete median.

刹车 · 2026-08-23 · ODI 11758962 · 碰撞
On XXX at approximately 7:23 a.m., a 2024 Tesla Model Y was traveling westbound on [XXX] in [XXX] in the middle lane at approximately 71 mph with Full Self-Driving (FSD) engaged.

驾驶辅助系统 · 2026-08-21 · ODI 11758439 · 碰撞
SEVERE DEFECT: Unprompted autonomous steering overrides manual driving. When Autopilot is OFF, Emergency Lane Departure Avoidance (ELDA) violently yanks the steering wheel, steering TOWARD hazards like oncoming traffic on the left or a mountain/rock wall past…

转向 · 2026-08-26 · ODI 11759885
During a software update, the vehicle was parked and no key was present inside the car. The car went into neutral and forward through my gate onto oncoming traffic. The car hit a parked car and then came to a stop.

内饰与配置 · 2026-08-17 · ODI 11757481 · 碰撞
I was using the Tesla FSD in stop and go traffic. At the moment I was moving with traffic at about 30 mph and then traffic started slowing down. The vehicle in front of me came to a complete stop. The FSD on my car started slowing down, but not fast enough.

驾驶辅助系统 · 2026-08-13 · ODI 11756721 · 碰撞

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 电动车

车型	投诉	每车龄年投诉数	投诉指数
2024 Tesla Model X	26	9.7	0.23
2024 Ford F-150 Lightning	30	11.2	0.27
2024 Tesla Model S	38	14.2	0.34
2024 Ford Mustang Mach-E	42	15.7	0.37
2024 Volkswagen ID.4	48	17.9	0.43
2024 Kia EV6	71	26.5	0.63
2024 Tesla Model 3	215	80.4	1.91
2024 Hyundai Ioniq 5	222	83.0	1.97
2024 Tesla Model Y	314	117.4	2.79

安全召回 (5)

BACK OVER PREVENTION:SOFTWARE 案号 25V002000 · 2025-01-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 24V935000 · 2024-12-17 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: Driving with improperly inflated tires increases the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

SEATS:FRONT ASSEMBLY:RECLINER 案号 24V886000 · 2024-11-22

摘要: Tesla, Inc. (Tesla) is recalling certain 2024 Model Y vehicles. The weld attaching the seat recliner mechanism to the front seat backs may fail.

风险: The seat back frame may not properly restrain the occupant during a crash, increasing the risk of injury.

处置: Tesla service will replace the seat assembly, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-13-004.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH 案号 24V554000 · 2024-07-24 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

风险: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V051000 · 2024-01-30 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

风险: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

处置: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

怎么查你的车有没有未完成的召回 ›

缺陷调查

FSD Collisions in Reduced Roadway Visibility Conditions 进行中

EA26002 · ELECTRICAL SYSTEM:ADAS · 开启 2026-03-18 · 年款: 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the systemâs ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient t…
Traffic safety violations while Full Self Driving ("FSD") is engaged 进行中

PE25012 · ELECTRICAL SYSTEM:ADAS · 开启 2025-10-07 · 年款: 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (âODIâ) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traï¬c safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automat…
Compliance with Standing General Order 2021-01 Reporting Requirements 进行中

AQ25002 · ELECTRICAL SYSTEM:ADAS · 开启 2025-08-20 · 年款: 2020, 2021, 2022, 2023, 2024, 2025

The Office of Defects Investigation (âODIâ) has identified numerous incident reports submitted by Tesla, Inc. (âTeslaâ) in response to Standing General Order 2021-01 (the âSGOâ), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a…
Actually Smart Summon sessions resulting in low-speed impacts. 已结案

PE24033 · ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING · 开启 2025-01-06 · 已结案 2026-04-03 · 年款: 2020, 2021, 2022, 2023, 2024, 2025

On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private prope…
FSD Collisions in Reduced Roadway Visibility Conditions 已结案

PE24031 · ELECTRICAL SYSTEM:ADAS · 开启 2024-10-17 · 已结案 2026-03-18 · 年款: 2020, 2021, 2022, 2023, 2024

On October 17, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility co…
Recall 23V838 Remedy Effectiveness 进行中

RQ24009 · ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE · 开启 2024-04-25 · 年款: 2020, 2021, 2022, 2023, 2024

The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simulta…
Unexpected Brake Activation 已结案

PE22002 · FORWARD COLLISION AVOIDANCE: WARNINGS · 开启 2022-02-16 · 已结案 2026-06-29 · 年款: 2021, 2022, 2023, 2024

On February 16, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22002) to investigate reports of unexpected deceleration while driving with the adaptive cruise control system engaged in Model Year (MY) 2021 â 2022 Model 3 and Model Y vehicles manufactured by Tesla. The subject systems include Autopilot (all versions), Full Self-Driving (FSD) and Traffic Aware C…

常见问题

2024 款 Tesla Model Y 有多少投诉？

NHTSA 收到 2024 款 Tesla Model Y 共 314 条投诉，约每车龄年 117.4 条。

2024 款 Tesla Model Y 最常见的问题是什么？

最常见的类别是电气，占投诉的 33.4%。

2024 款 Tesla Model Y 有召回吗？

NHTSA 列出该年款 5 项安全召回。有 7 项 NHTSA 缺陷调查涵盖该年款，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（2026-03-18 开启，仍在进行中）。

2024 款 Tesla Model Y 现在还有人在投诉吗？

近 12 个月新增 110 条投诉，前 12 个月是 156 条，速度大致平稳。