2024 款 Ford Mustang Mach-E 问题、投诉与召回
NHTSA 收到 2024 款 Ford Mustang Mach-E 的车主投诉共 47 条，折合每车龄年 16.8 条，投诉比一般车少很多（投诉指数 0.42；1.00 为全部跟踪车型的平均）。在我们跟踪的 89 款 2024 款车中，它的每年投诉数由少到多排第 35 名。与 Ford 其他车型相比，它的投诉率低 67%；与其他电动车相比则低 67%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
投诉提交日期介于 2024-07-20 与 2026-10-11 之间。 事故发生到提交投诉的中位延迟：9 天。
分析
前一年款（2023）每年 33.3 条，比这一年款多。后一年款（2025）每年 7.8 条，比这一年款少。2024 款上路前两年累计 31 条投诉，比同年款车的平均低 56%。
最常见的问题类别是电气（占投诉 48.9%），其次是变速箱／动力系统（19.1%）与刹车（10.6%）。电气类投诉在这里的比例是全部跟踪车型的 3.1 倍。有 3 条投诉（6.4%）提到碰撞或起火；车主报告 0 人受伤、0 人死亡。
一半的事故发生在年款起算 17 个月内；最集中的时期是第二年（占 55%）。近 12 个月新增 17 条投诉，前 12 个月是 27 条，减少 37%。
NHTSA 没有列出该年款的安全召回。有 2 项 NHTSA 调查涵盖该年款，最近一项是“Collisions Involving Ford BlueCruise”（工程分析，2025-01-17 开启，仍在进行中）。
投诉指数
- 对比全部跟踪车型0.42
- 对比 Ford 其他车型0.33
- 对比其他 2024 年款0.43
- 对比其他电动车0.33
- 上路前两年的投诉数 · 对比同年款平均 (31)0.44
- 第 35 名／共 89 · 2024排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
投诉提交的年份
- 报告碰撞: 3
- 报告起火: 0
- 受伤: 0
- 死亡: 0
事故发生时的车龄
事故车龄中位数: 17 个月
车主怎么说
On January 15 I took my car to Tasca Ford for the "10,000 check up and NYS Inspection. I was given paperwork confirming that the car was functioning properly . On January 17, 2026 my parked, unoccupied 2024 Ford mach E crashed into my parents garage door.
Sudden unintended acceleration event. I was pulling into a parking spot going very slow and lifted my leg off the accelerator when the car suddenly surged forward and crashed into a tree, a wall and a nearby parked car (no people in the car).
On [XXX] while traveling south on [XXX] at highway speed (in heavy traffic), multiple dashboard messages started to flash, and the car came to a stop in the middle lane. Thankfully, the people behind me were paying attention and did not hit me.
My Ford Mustang Mach-E has repeatedly slowed down unexpectedly while using Adaptive Cruise Control and BlueCruise, even when there were no vehicles in front of me.
While driving my 2024 Ford Mustang Mach-E GT in mild 49°F weather with a 95% battery state of charge, the vehicle suddenly displayed a 'Performance reduced to lower temperature' message on the dashboard.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2024 · 电动车
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2024 Tesla Model X | 26 | 9.3 | 0.23 |
| 2024 Ford F-150 Lightning | 30 | 10.8 | 0.27 |
| 2024 Tesla Model S | 38 | 13.6 | 0.34 |
| 2024 Ford Mustang Mach-E | 47 | 16.8 | 0.42 |
| 2024 Volkswagen ID.4 | 49 | 17.6 | 0.44 |
| 2024 Kia EV6 | 76 | 27.2 | 0.67 |
| 2024 Tesla Model 3 | 220 | 78.9 | 1.96 |
| 2024 Hyundai Ioniq 5 | 224 | 80.3 | 1.99 |
| 2024 Tesla Model Y | 326 | 116.9 | 2.9 |
安全召回 (0)
该年款没有召回记录。
调查
- Collisions Involving Ford BlueCruise 进行中
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Collisions Involving Ford BlueCruise 已结案
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…