2021 款 Ford Mustang Mach-E 问题、投诉与召回
NHTSA 收到 2021 款 Ford Mustang Mach-E 的车主投诉共 343 条，折合每车龄年 60.5 条，以同车龄的车来说投诉比一般车多（投诉指数 1.44；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 66 名。与 Ford 其他车型相比，它的投诉率高 11%；与其他电动车相比则高 7%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
投诉提交日期介于 2021-03-24 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟：11 天。
分析
后一年款（2022）每年 28.7 条，比这一年款少。2021 款上路前两年累计 119 条投诉，比同年款车的平均高 95%。
最常见的问题类别是电气（占投诉 36.4%），其次是驾驶辅助系统（20.7%）与变速箱／动力系统（12.5%）。电气类投诉在这里的比例是全部跟踪车型的 2.3 倍。在电气类投诉里，车主最常提到 “hvbjb”、“high voltage”、“subassembly defects”、“battery”与“contactors”。有 15 条投诉（4.4%）提到碰撞或起火；车主报告 9 人受伤、0 人死亡。
一半的事故发生在年款起算 32 个月内；最集中的时期是第三到第五年（占 33%）。近 12 个月新增 37 条投诉，前 12 个月是 64 条，投诉速度在降温。
NHTSA 没有列出该年款的安全召回。有 4 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Collisions Involving Ford BlueCruise”（2025-01-17 开启，仍在进行中）。
投诉指数
- 对比全部跟踪车型1.44
- 对比 Ford 其他车型1.11
- 对比其他 2021 年款1.58
- 对比其他电动车1.07
- 上路前两年的投诉数 · 对比同年款平均 (119)1.95
- 第 66 名／共 85 · 2021排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
车主在抱怨什么
对比全部车型: 1.00 = 全部车型平均
电气 · 投诉中常见的词
- hvbjb18
- high voltage22
- subassembly defects9
- battery45
- contactors12
- junction14
驾驶辅助系统 · 投诉中常见的词
- front camera36
- camera fault26
- cruise45
- pre-collision assist20
- adaptive26
- control43
变速箱／动力系统 · 投诉中常见的词
- hvbjb9
- junction box9
- high voltage10
- battery junction7
- mach7
- power24
投诉提交的年份
- 报告碰撞: 14
- 报告起火: 1
- 受伤: 9
- 死亡: 0
事故发生时的车龄
事故车龄中位数: 32 个月
车主怎么说
The contact owns a 2021 Ford Mustang Mach-E. While the contact's daughter was driving at an undisclosed speed, the vehicle independently accelerated. The brake pedal was depressed; however, the vehicle failed to stop as intended.
While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch.
My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations.
My 2021 Ford Mustang Mach-E suffered a total loss of motive power on the road, throwing code P0D10:00:AF for a stuck-open high-voltage contactor. This is the exact failure mode of Safety Recall 23S56.
The panoramic roof glass panel is not properly bonded/sealed to the vehicle body structure, allowing water to leak into the cabin on the driver’s side. The vehicle and the failed component (roof glass/moulding) remain available for inspection upon request.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2021 · 电动车
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2021 Tesla Model X | 40 | 7.1 | 0.17 |
| 2021 Chevrolet Bolt EV | 67 | 11.8 | 0.28 |
| 2021 Tesla Model S | 176 | 31.0 | 0.74 |
| 2021 Volkswagen ID.4 | 330 | 58.2 | 1.38 |
| 2021 Ford Mustang Mach-E | 343 | 60.5 | 1.44 |
| 2021 Tesla Model 3 | 657 | 115.8 | 2.75 |
| 2021 Tesla Model Y | 1,066 | 187.9 | 4.47 |
安全召回 (0)
该年款没有召回记录。
缺陷调查
- Collisions Involving Ford BlueCruise 进行中
On April 25, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the…
- Collisions Involving Ford BlueCruise 已结案
On April 25, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the…
- High Voltage Battery Contactor Failure 已结案
On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehic…
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
常见问题
2021 款 Ford Mustang Mach-E 有多少投诉？
NHTSA 收到 2021 款 Ford Mustang Mach-E 共 343 条投诉，约每车龄年 60.5 条。
2021 款 Ford Mustang Mach-E 最常见的问题是什么？
最常见的类别是电气，占投诉的 36.4%。
2021 款 Ford Mustang Mach-E 有召回吗？
NHTSA 没有列出该年款的安全召回。 有 4 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Collisions Involving Ford BlueCruise”（2025-01-17 开启，仍在进行中）。
2021 款 Ford Mustang Mach-E 现在还有人在投诉吗？
近 12 个月新增 37 条投诉，前 12 个月是 64 条，投诉速度在降温。
2021 款 Ford Mustang Mach-E 跟同类车比起来如何？
NHTSA 收到 2021 款 Ford Mustang Mach-E 的车主投诉共 343 条，折合每车龄年 60.5 条，以同车龄的车来说投诉比一般车多（投诉指数 1.44；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 66 名。与 Ford 其他车型相比，它的投诉率高 11%；与其他电动车相比则高 7%。