2021 款 Ford Mustang Mach-E 问题、投诉与召回
NHTSA 收到 2021 款 Ford Mustang Mach-E 的车主投诉共 351 条，折合每车龄年 60.6 条，投诉比一般车多（投诉指数 1.50；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 66 名。与 Ford 其他车型相比，它的投诉率高 20%；与其他电动车相比则高 19%。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
投诉提交日期介于 2021-03-24 与 2026-10-11 之间。 事故发生到提交投诉的中位延迟：11 天。
分析
后一年款（2022）每年 29.0 条，比这一年款少。2021 款上路前两年累计 119 条投诉，比同年款车的平均高 95%。
最常见的问题类别是电气（占投诉 35.9%），其次是驾驶辅助系统（20.8%）与变速箱／动力系统（13.1%）。电气类投诉在这里的比例是全部跟踪车型的 2.3 倍。有 16 条投诉（4.6%）提到碰撞或起火；车主报告 9 人受伤、0 人死亡。
一半的事故发生在年款起算 32 个月内；最集中的时期是第三到第五年（占 33%）。近 12 个月新增 36 条投诉，前 12 个月是 62 条，减少 42%。
NHTSA 没有列出该年款的安全召回。有 4 项 NHTSA 调查涵盖该年款，最近一项是“Collisions Involving Ford BlueCruise”（工程分析，2025-01-17 开启，仍在进行中）。
投诉指数
- 对比全部跟踪车型1.5
- 对比 Ford 其他车型1.2
- 对比其他 2021 年款1.56
- 对比其他电动车1.19
- 上路前两年的投诉数 · 对比同年款平均 (119)1.95
- 第 66 名／共 85 · 2021排行 ›
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
投诉提交的年份
- 报告碰撞: 15
- 报告起火: 1
- 受伤: 9
- 死亡: 0
事故发生时的车龄
事故车龄中位数: 32 个月
车主怎么说
I was involved in a car accident on the XXX I was in the turn lane and a second vehicle hit my driver side, spun me around, and I ended up facing the opposite direction. What occurred next is my safety complaint.
The contact owns a 2021 Ford Mustang Mach-E. While the contact's daughter was driving at an undisclosed speed, the vehicle independently accelerated. The brake pedal was depressed; however, the vehicle failed to stop as intended.
2021 model mustang Mache got a new High Voltage Battery Warning on the dashboard and asked to stop the vehicle. My car is Premium trim standard range, but other trims and extended range battery models were recalled for this exact issue earlier, but the…
The Pre-Collision Assist becomes suddenly unavailable when driving over uneven surfaces, including bumps and rumble strips.
This is linked to tracking case 11768528. I wanted to provide the tsb: 23-2040. The fault causes the pre-collision assist to become disabled.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 2021 · 电动车
| 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 |
|---|---|---|---|
| 2021 Tesla Model X | 41 | 7.1 | 0.18 |
| 2021 Chevrolet Bolt EV | 67 | 11.6 | 0.29 |
| 2021 Tesla Model S | 179 | 30.9 | 0.77 |
| 2021 Volkswagen ID.4 | 336 | 58.1 | 1.44 |
| 2021 Ford Mustang Mach-E | 351 | 60.6 | 1.5 |
| 2021 Tesla Model 3 | 669 | 115.6 | 2.86 |
| 2021 Tesla Model Y | 1,089 | 188.2 | 4.66 |
安全召回 (0)
该年款没有召回记录。
调查
- Collisions Involving Ford BlueCruise 进行中
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Collisions Involving Ford BlueCruise 已结案
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- High Voltage Battery Contactor Failure 已结案
On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehic…
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…