InsightArise Cars美国车主投诉指数
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2024 款 Tesla Model 3 问题、投诉与召回

较多 降温

NHTSA 收到 2024 款 Tesla Model 3 的车主投诉共 220 条,折合每车龄年 78.9 条,投诉比一般车多(投诉指数 1.96;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 78 名。与 Tesla 其他车型相比,它的投诉率高 33%;与其他电动车相比则高 55%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2024-03-25 与 2026-10-09 之间。 事故发生到提交投诉的中位延迟:2 天。

220投诉
78.9每车龄年投诉数
1.96投诉指数 对比全部跟踪车型
5召回
12.3%涉及碰撞或起火的比例
63近 12 个月

分析

前一年款(2023)每年 113.0 条,比这一年款多。后一年款(2025)每年 66.0 条,比这一年款少。2024 款上路前两年累计 179 条投诉,比同年款车的平均高 155%。

最常见的问题类别是未指明或其他(占投诉 22.3%),其次是电气(21.4%)与驾驶辅助系统(18.6%)。未指明或其他类投诉在这里的比例是全部跟踪车型的 2.5 倍。有 27 条投诉(12.3%)提到碰撞或起火;车主报告 19 人受伤、0 人死亡。

一半的事故发生在年款起算 12 个月内;最集中的时期是第一年(占 49%)。近 12 个月新增 63 条投诉,前 12 个月是 97 条,减少 35%。

NHTSA 列出该年款 5 项安全召回。有 7 项 NHTSA 调查涵盖该年款,最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”(工程分析,2026-03-18 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.96
  • 对比 Tesla 其他车型1.33
  • 对比其他 2024 年款2.04
  • 对比其他电动车1.55
  • 上路前两年的投诉数 · 对比同年款平均 (179)2.55
  • 第 78 名/共 89 · 2024排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018117.2 每年2.9
  • 201979.1 每年1.96
  • 202066.4 每年1.65
  • 2021115.6 每年2.86
  • 2022160.2 每年3.97
  • 2023113.0 每年2.8
  • 202478.9 每年1.96
  • 202566.0 每年1.64
  • 202628.0 每年0.69

Tesla Model 3 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 未指明或其他49 · 22.3% · 2.48×
  • 电气47 · 21.4% · 1.36×
  • 驾驶辅助系统41 · 18.6% · 3.25×
  • 转向29 · 13.2% · 2.06×
  • 灯光17 · 7.7% · 4.96×
  • 其他9 · 4.1% · 2.22×
  • 安全气囊与安全带6 · 2.7% · 0.71×
  • 轮胎、轮毂与悬挂6 · 2.7% · 1.08×

对比全部车型: 1.00 = 全部车型平均

问题分类: 驾驶辅助系统 · 电气 · 刹车 · 安全气囊与安全带 · 未指明或其他 · 转向 · 轮胎、轮毂与悬挂 · 车身与结构 · 变速箱/动力系统 · 灯光 · 发动机

投诉提交的年份

2024: 96 96 2024 2025: 83 83 2025 2026: 41 41 2026
  • 报告碰撞: 27
  • 报告起火: 1
  • 受伤: 19
  • 死亡: 0

事故发生时的车龄

  • 1 年内48.6%
  • 1–2 年34.5%
  • 2–3 年16.8%
  • 3–5 年尚未到
  • 5 年以上尚未到

事故车龄中位数: 12 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 电动车

车型投诉每车龄年投诉数投诉指数
2024 Tesla Model X269.30.23
2024 Ford F-150 Lightning3010.80.27
2024 Tesla Model S3813.60.34
2024 Ford Mustang Mach-E4716.80.42
2024 Volkswagen ID.44917.60.44
2024 Kia EV67627.20.67
2024 Tesla Model 322078.91.96
2024 Hyundai Ioniq 522480.31.99
2024 Tesla Model Y326116.92.9

安全召回 (5)

STRUCTURE:BODY:BUMPERS 案号 26V445000 · 2026-07-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2026 Model Y and 2024 Model 3 vehicles. The vehicles were originally built for a foreign market and do not have knee air bags, may not be equipped with certain interior safety countermeasures, and may not have been tested for bumper impact resistance procedures. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers, 208, "Occupant Crash Protection," 201, "Occupant Protection in Interior Impact," and Part 581, "Bumper Standards."

风险: A noncompliant vehicle may have reduced occupant protections, increasing the risk of injury during a crash.

处置: Tesla will repurchase noncompliant vehicles currently registered in the United States, free of charge. Owner notification letters are expected to be mailed September 5, 2026. Owners may contact Tesla customer service at 1-877-798-3752 or resolutions@tesla.com. Tesla's number for this recall is SB-26-00-004.

BACK OVER PREVENTION:SOFTWARE 案号 25V002000 · 2025-01-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 24V935000 · 2024-12-17 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: Driving with improperly inflated tires increases the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH 案号 24V554000 · 2024-07-24 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

风险: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

AIR BAGS:SIDE/WINDOW:THORAX 案号 24V284000 · 2024-04-19

摘要: Tesla, Inc. (Tesla) is recalling one 2024 Model 3 vehicle. The driver seat side air bag module was assembled without a deflector that directs gas flow during deployment.

风险: Without a deflector, the air bag may deploy improperly, increasing the risk of injury during a crash.

处置: Tesla service replaced the side air bag, free of charge. The affected vehicle was repaired April 12, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-13-001.

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