InsightArise Cars美国车主投诉指数
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2024 款 Tesla Model 3 问题、投诉与召回

较多 平稳

NHTSA 收到 2024 款 Tesla Model 3 的车主投诉共 215 条,折合每车龄年 80.4 条,以同车龄的车来说投诉比一般车多(投诉指数 1.91;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 79 名。与 Tesla 其他车型相比,它的投诉率高 21%;与其他电动车相比则高 43%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2024-03-25 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:2 天。

215投诉
80.4每车龄年投诉数
1.91投诉指数 对比全部跟踪车型
5召回
11.6%涉及碰撞或起火的比例
69近 12 个月

分析

前一年款(2023)每年 113.5 条,比这一年款多。后一年款(2025)每年 67.6 条,比这一年款少。2024 款上路前两年累计 179 条投诉,比同年款车的平均高 155%。

最常见的问题类别是内饰与配置(占投诉 22.8%),其次是电气(21.4%)与驾驶辅助系统(18.6%)。内饰与配置类投诉在这里的比例是全部跟踪车型的 2.5 倍。在内饰与配置类投诉里,车主最常提到 “signal”、“buttons”、“turn”、“horn”与“steering wheel”。有 25 条投诉(11.6%)提到碰撞或起火;车主报告 19 人受伤、0 人死亡。

一半的事故发生在年款起算 12 个月内;最集中的时期是第一年(占 50%)。近 12 个月新增 69 条投诉,前 12 个月是 97 条,速度大致平稳。

NHTSA 列出该年款 5 项安全召回。 有 28% 的投诉落在召回已处理的部件范围。有 7 项 NHTSA 缺陷调查涵盖该年款,最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”(2026-03-18 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.91
  • 对比 Tesla 其他车型1.21
  • 对比其他 2024 年款2.1
  • 对比其他电动车1.43
  • 上路前两年的投诉数 · 对比同年款平均 (179)2.55
  • 第 79 名/共 89 · 2024排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018116.2 每年2.76
  • 201979.2 每年1.88
  • 202067.0 每年1.59
  • 2021115.8 每年2.75
  • 2022163.3 每年3.88
  • 2023113.5 每年2.7
  • 202480.4 每年1.91
  • 202567.6 每年1.61

Tesla Model 3 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 内饰与配置49 · 22.8% · 2.54×
  • 电气46 · 21.4% · 1.36×
  • 驾驶辅助系统40 · 18.6% · 3.24×
  • 转向29 · 13.5% · 2.08×
  • 灯光17 · 7.9% · 5.05×
  • 其他9 · 4.2% · 2.32×
  • 安全气囊与安全带6 · 2.8% · 0.73×
  • 轮胎、轮毂与悬挂5 · 2.3% · 0.92×

对比全部车型: 1.00 = 全部车型平均

内饰与配置 · 投诉中常见的词

  • signal26
  • buttons18
  • turn28
  • horn10
  • steering wheel17
  • muffled5

电气 · 投诉中常见的词

  • signal17
  • buttons14
  • turn18
  • stalks4
  • steering wheel13
  • traditional3

驾驶辅助系统 · 投诉中常见的词

  • fsd15
  • full12
  • lane14
  • cruise12
  • control17
  • zero reaction3

问题分类: 驾驶辅助系统 · 电气 · 刹车 · 安全气囊与安全带 · 内饰与配置 · 转向 · 轮胎、轮毂与悬挂 · 车身与结构 · 变速箱/动力系统 · 灯光 · 发动机

投诉提交的年份

2024: 96 96 2024 2025: 83 83 2025 2026: 36 36 2026
  • 报告碰撞: 25
  • 报告起火: 1
  • 受伤: 19
  • 死亡: 0

事故发生时的车龄

  • 1 年内49.8%
  • 1–2 年35.3%
  • 2–3 年14.9%
  • 3–5 年0.0%
  • 5 年以上0.0%

事故车龄中位数: 12 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 电动车

车型投诉每车龄年投诉数投诉指数
2024 Tesla Model X269.70.23
2024 Ford F-150 Lightning3011.20.27
2024 Tesla Model S3814.20.34
2024 Ford Mustang Mach-E4215.70.37
2024 Volkswagen ID.44817.90.43
2024 Kia EV67126.50.63
2024 Tesla Model 321580.41.91
2024 Hyundai Ioniq 522283.01.97
2024 Tesla Model Y314117.42.79

安全召回 (5)

STRUCTURE:BODY:BUMPERS 案号 26V445000 · 2026-07-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2026 Model Y and 2024 Model 3 vehicles. The vehicles were originally built for a foreign market and do not have knee air bags, may not be equipped with certain interior safety countermeasures, and may not have been tested for bumper impact resistance procedures. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers, 208, "Occupant Crash Protection," 201, "Occupant Protection in Interior Impact," and Part 581, "Bumper Standards."

风险: A noncompliant vehicle may have reduced occupant protections, increasing the risk of injury during a crash.

处置: Tesla will repurchase noncompliant vehicles currently registered in the United States, free of charge. Owner notification letters are expected to be mailed September 5, 2026. Owners may contact Tesla customer service at 1-877-798-3752 or resolutions@tesla.com. Tesla's number for this recall is SB-26-00-004.

BACK OVER PREVENTION:SOFTWARE 案号 25V002000 · 2025-01-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 24V935000 · 2024-12-17 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: Driving with improperly inflated tires increases the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH 案号 24V554000 · 2024-07-24 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

风险: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

AIR BAGS:SIDE/WINDOW:THORAX 案号 24V284000 · 2024-04-19

摘要: Tesla, Inc. (Tesla) is recalling one 2024 Model 3 vehicle. The driver seat side air bag module was assembled without a deflector that directs gas flow during deployment.

风险: Without a deflector, the air bag may deploy improperly, increasing the risk of injury during a crash.

处置: Tesla service replaced the side air bag, free of charge. The affected vehicle was repaired April 12, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-13-001.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2024 款 Tesla Model 3 有多少投诉?

NHTSA 收到 2024 款 Tesla Model 3 共 215 条投诉,约每车龄年 80.4 条。

2024 款 Tesla Model 3 最常见的问题是什么?

最常见的类别是内饰与配置,占投诉的 22.8%。

2024 款 Tesla Model 3 有召回吗?

NHTSA 列出该年款 5 项安全召回。 有 7 项 NHTSA 缺陷调查涵盖该年款,最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”(2026-03-18 开启,仍在进行中)。

2024 款 Tesla Model 3 现在还有人在投诉吗?

近 12 个月新增 69 条投诉,前 12 个月是 97 条,速度大致平稳。

2024 款 Tesla Model 3 跟同类车比起来如何?

NHTSA 收到 2024 款 Tesla Model 3 的车主投诉共 215 条,折合每车龄年 80.4 条,以同车龄的车来说投诉比一般车多(投诉指数 1.91;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 79 名。与 Tesla 其他车型相比,它的投诉率高 21%;与其他电动车相比则高 43%。