分析
前一年款（2023）每年 30.5 条，比这一年款多。后一年款（2025）每年 3.6 条，比这一年款少。2024 款上路前两年累计 36 条投诉，比同年款车的平均低 49%。
最常见的问题类别是驾驶辅助系统（占投诉 42.1%），其次是电气（18.4%）与内饰与配置（13.2%）。驾驶辅助系统类投诉在这里的比例是全部跟踪车型的 7.3 倍。在驾驶辅助系统类投诉里，车主最常提到 “warnings detriment”、“proper blinker”、“manually proper”、“affects entire”与“blinker safety”。有 2 条投诉（5.3%）提到碰撞或起火；车主报告 1 人受伤、0 人死亡。
一半的事故发生在年款起算 10 个月内；最集中的时期是第一年（占 60%）。近 12 个月新增 4 条投诉，前 12 个月是 28 条，投诉速度在降温。
NHTSA 列出该年款 6 项安全召回。 有 40% 的投诉落在召回已处理的部件范围。有 6 项 NHTSA 缺陷调查涵盖该年款，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（2026-03-18 开启，仍在进行中）。
安全召回 (6)
AIR BAGS 案号 25V172000 · 2025-03-19
摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.
风险: An inoperative horn may prevent the driver from alerting other drivers, increasing the risk of a crash.
处置: Tesla service will inspect and install an air bag with the correct horn pad as necessary, free of charge. Owner notification letters were mailed May 20, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-20-001.
BACK OVER PREVENTION:SOFTWARE 案号 25V002000 · 2025-01-07
摘要: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
处置: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.
AIR BAGS:FRONTAL:DRIVER SIDE:CUSHION 案号 24V967000 · 2024-12-24
摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."
风险: A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury.
处置: Tesla service will replace the air bag assembly, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-20-001.
LATCHES/LOCKS/LINKAGES:HOOD:LATCH 案号 24V554000 · 2024-07-24 · OTA 修复
摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
风险: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES 案号 24V376000 · 2024-05-28 · OTA 修复
摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
风险: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
处置: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
STEERING: STEERING WHEEL/HANDLE BAR 案号 23V743000 · 2023-11-03
摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.
风险: An air bag that is not designed to function with the replacement steering yoke or wheel may deploy incorrectly, increasing the risk of injury during a crash.
处置: Tesla Service will inspect and replace the driver air bag as necessary, free of charge. Owner notification letters were mailed January 2, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-005.
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常见问题
2024 款 Tesla Model S 有多少投诉？
NHTSA 收到 2024 款 Tesla Model S 共 38 条投诉，约每车龄年 14.2 条。
2024 款 Tesla Model S 最常见的问题是什么？
最常见的类别是驾驶辅助系统，占投诉的 42.1%。
2024 款 Tesla Model S 有召回吗？
NHTSA 列出该年款 6 项安全召回。 有 6 项 NHTSA 缺陷调查涵盖该年款，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（2026-03-18 开启，仍在进行中）。
2024 款 Tesla Model S 现在还有人在投诉吗？
近 12 个月新增 4 条投诉，前 12 个月是 28 条，投诉速度在降温。
2024 款 Tesla Model S 跟同类车比起来如何？
NHTSA 收到 2024 款 Tesla Model S 的车主投诉共 38 条，折合每车龄年 14.2 条，以同车龄的车来说投诉比一般车少很多（投诉指数 0.34；1.00 为全部跟踪车型的平均）。在我们跟踪的 89 款 2024 款车中，它的每年投诉数由少到多排第 26 名。与 Tesla 其他车型相比，它的投诉率低 79%；与其他电动车相比则低 75%。