Tesla 各车型投诉与召回
Tesla 的 4 款车、31 个年款,NHTSA 累计收到 9,421 条车主投诉与 64 项召回案。品牌平均每车龄年 66.3 条,投诉比一般车多(指数 1.58)。
分析
跟踪的 Tesla 车型中,Model S 的每年投诉最少,Model Y 最多。按年款看,品牌平均投诉率以 2023 款最高(每年 126.9 条),2019 款最低(31.0 条)。
Tesla 车主抱怨驾驶辅助系统的比例高于整体:占投诉 29.6%,是全部跟踪车型的 5.2 倍。近 12 个月车主提出 1,300 条投诉,前 12 个月是 1,277 条,速度大致平稳。
召回:跟踪年款合计 64 项召回案,以 2022 年收件最多(20 项)。有 25 项 NHTSA 缺陷调查涉及 Tesla 车型,其中 8 项仍在进行。
车型
| 车型 | 级别 | 投诉 | 每车龄年投诉数 | 投诉指数 | 趋势 | 近期动态 | 召回 | 缺陷调查 | 最常见问题 |
|---|---|---|---|---|---|---|---|---|---|
| Tesla Model Y | 电动车 | 3,749 | 128.3 | 3.05 | 持平 | 平稳 | 36 | 18 | 驾驶辅助系统 |
| Tesla Model 3 | 电动车 | 4,228 | 100.4 | 2.39 | 恶化中 | 平稳 | 35 | 18 | 驾驶辅助系统 |
| Tesla Model X | 电动车 | 736 | 18.6 | 0.44 | 恶化中 | 降温 | 33 | 18 | 内饰与配置 |
| Tesla Model S | 电动车 | 708 | 17.4 | 0.41 | 恶化中 | 降温 | 31 | 19 | 内饰与配置 |
1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。
各年款 · 每车龄年投诉数
全部车型平均: 42.1
车主在抱怨什么
对比全部车型: 1.00 = 全部车型平均
召回(按收件年份)
勿驾驶/停户外: 0
缺陷调查
- Lower Lateral Link detachment 进行中
The Office of Defects Investigation (ODI) has received 156 complaints alleging a suspension failure in model year (MY) 2018-2020 Model 3 and MY 2021-2023 Model Y vehicles. The suspension failure involves the detachment of the front lower lateral link, which potentially causes a loss of vehicle directional control. In most cases, there was no advance warning or indication that the suspension failur…
- FSD Collisions in Reduced Roadway Visibility Conditions 进行中
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the systemâs ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient t…
- Emergency egress controls are not readily accessible and clearly identifiable. 已结案
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on November 24, 2025, requesting an investigation into the emergency mechanical door release in 2022 Model Year (MY) Tesla Model 3. The petition alleges that the controls for the emergency mechanical door release are not accessible and clearly identifiable and thus fail to comply with Federal Motor V…
- Traffic safety violations while Full Self Driving ("FSD") is engaged 进行中
The Office of Defects Investigation (âODIâ) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traï¬c safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automat…
- Electronic door handles become inoperative 进行中
The Office of Defects Investigation (ODI) has received nine Vehicle Owners Questionnaires (VOQs) reporting an inability to open doors on Model Year (MY) 2021 Tesla Model Y vehicles. The most commonly reported scenarios involved parents exiting the vehicle after a drive cycle in order to remove a child from the back seat or placing a child in the back seat before starting a drive cycle. In those e…
- Compliance with Standing General Order 2021-01 Reporting Requirements 进行中
The Office of Defects Investigation (âODIâ) has identified numerous incident reports submitted by Tesla, Inc. (âTeslaâ) in response to Standing General Order 2021-01 (the âSGOâ), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a…
- Actually Smart Summon sessions resulting in low-speed impacts. 已结案
On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private prope…
- FSD Collisions in Reduced Roadway Visibility Conditions 已结案
On October 17, 2024, NHTSAâs Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Teslaâs Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility co…
常见问题
Tesla 哪款车投诉最少?
跟踪的 Tesla 车型中,Model S 的每年投诉最少,Model Y 最多。
Tesla 车主最常抱怨什么?
Tesla 车主抱怨驾驶辅助系统的比例高于整体:占投诉 29.6%,是全部跟踪车型的 5.2 倍。近 12 个月车主提出 1,300 条投诉,前 12 个月是 1,277 条,速度大致平稳。
Tesla 有多少召回与调查?
召回:跟踪年款合计 64 项召回案,以 2022 年收件最多(20 项)。有 25 项 NHTSA 缺陷调查涉及 Tesla 车型,其中 8 项仍在进行。