Tesla : plaintes et rappels par modèle
Sur 4 modèles Tesla et 35 millésimes, la NHTSA a enregistré 9 652 plaintes de propriétaires et 69 campagnes de rappel. La marque affiche en moyenne 59,5 plaintes par année de circulation — plus de plaintes que la normale (indice 1,47).
Analyse
Parmi les modèles Tesla suivis, la Model S compte le moins de plaintes par an et la Model Y le plus. Par millésime, le taux moyen de la marque est le plus élevé pour 2023 (126,4 par an) et le plus bas pour 2019 (30,9).
Les propriétaires Tesla se plaignent de Aides à la conduite plus que la moyenne : 29,3 % des plaintes, soit 5,1× la part sur l'ensemble des véhicules suivis. Au cours des 12 derniers mois, les propriétaires ont déposé 1 376 plaintes contre 1 285 lors des 12 mois précédents — une hausse de 7 %.
Rappels : 69 campagnes de rappel sur les millésimes suivis, la plupart reçues en 2022 (20). 25 enquêtes NHTSA concernent des modèles Tesla, dont 8 toujours en cours.
Modèles
| Modèles | Segments | Plaintes | Plaintes par année de circulation | Indice de plaintes | Tendance | Activité récente | Rappels | Enquêtes | Problème le plus fréquent |
|---|---|---|---|---|---|---|---|---|---|
| Tesla Model Y | Véhicules électriques | 3 850 | 112.3 | 2.78 | Stable | Variation annuelle inférieure à 30 % | 43 | 18 | Aides à la conduite |
| Tesla Model 3 | Véhicules électriques | 4 327 | 91.6 | 2.27 | En dégradation | Variation annuelle inférieure à 30 % | 36 | 18 | Aides à la conduite |
| Tesla Model X | Véhicules électriques | 752 | 17.1 | 0.42 | En dégradation | Variation annuelle inférieure à 30 % | 33 | 18 | Inconnu ou autre |
| Tesla Model S | Véhicules électriques | 723 | 16.1 | 0.4 | En dégradation | En baisse | 31 | 19 | Inconnu ou autre |
1,00 correspond au groupe de comparaison. 2,00 signifie deux fois plus de plaintes par an.
Par millésime · Plaintes par année de circulation
Moyenne tous véhicules: 40.4
De quoi se plaignent les propriétaires
vs tous les véhicules: 1.00 = Moyenne tous véhicules
Rappels par année de réception
Ne pas conduire / stationner dehors: 0
Enquêtes
- Lower Lateral Link detachment En cours
The Office of Defects Investigation (ODI) has received 156 complaints alleging a suspension failure in model year (MY) 2018-2020 Model 3 and MY 2021-2023 Model Y vehicles. The suspension failure involves the detachment of the front lower lateral link, which potentially causes a loss of vehicle directional control. In most cases, there was no advance warning or indication that the suspension failur…
- FSD Collisions in Reduced Roadway Visibility Conditions En cours
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time …
- Emergency egress controls are not readily accessible and clearly identifiable. Clôturée
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on November 24, 2025, requesting an investigation into the emergency mechanical door release in 2022 Model Year (MY) Tesla Model 3. The petition alleges that the controls for the emergency mechanical door release are not accessible and clearly identifiable and thus fail to comply with Federal Motor Ve…
- Traffic safety violations while Full Self Driving ("FSD") is engaged En cours
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation sy…
- Electronic door handles become inoperative En cours
The Office of Defects Investigation (ODI) has received nine Vehicle Owners Questionnaires (VOQs) reporting an inability to open doors on Model Year (MY) 2021 Tesla Model Y vehicles. The most commonly reported scenarios involved parents exiting the vehicle after a drive cycle in order to remove a child from the back seat or placing a child in the back seat before starting a drive cycle. In those ev…
- Compliance with Standing General Order 2021-01 Reporting Requirements En cours
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to b…
- Actually Smart Summon sessions resulting in low-speed impacts. Clôturée
On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private prope…
- FSD Collisions in Reduced Roadway Visibility Conditions Clôturée
On October 17, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility condit…