Tesla 車種別の苦情とリコール
Tesla の 4 車種・35 年式について、NHTSA にはオーナー苦情 9,652 件と 69 件のリコールが記録されています。ブランド平均は車齢1年あたり 59.5 件で、苦情は一般的な水準より多い水準です（指数 1.47）。
分析
追跡中の Tesla 車種のうち、年あたり苦情が最も少ないのは Model S、最も多いのは Model Y です。年式別では、ブランド平均の苦情率は 2023 年式が最高（年あたり 126.4 件）、2019 年式が最低（30.9 件）です。
Tesla のオーナーは一般より運転支援システムについての苦情が多く、苦情の 29.3% を占め、追跡中の全車種の割合の 5.1 倍です。直近12か月のオーナー苦情は 1,376 件で、その前の12か月は 1,285 件。7% の増加です。
リコール：追跡中の年式で 69 件のリコール、最も多かったのは 2022 年（20 件）。Tesla の車種は 25 件の NHTSA 調査の対象となっており、うち 8 件は調査中です。
車種
| 車種 | セグメント | 苦情 | 車齢1年あたりの苦情数 | 苦情指数 | 傾向 | 最近の動き | リコール | 調査 | 最も多い問題 |
|---|---|---|---|---|---|---|---|---|---|
| Tesla Model Y | 電気自動車 | 3,850 | 112.3 | 2.78 | 横ばい | 前年比 ±30% 以内 | 43 | 18 | 運転支援システム |
| Tesla Model 3 | 電気自動車 | 4,327 | 91.6 | 2.27 | 悪化 | 前年比 ±30% 以内 | 36 | 18 | 運転支援システム |
| Tesla Model X | 電気自動車 | 752 | 17.1 | 0.42 | 悪化 | 前年比 ±30% 以内 | 33 | 18 | 不明・その他 |
| Tesla Model S | 電気自動車 | 723 | 16.1 | 0.4 | 悪化 | 減少 | 31 | 19 | 不明・その他 |
1.00 は比較グループと同じ水準。2.00 は車齢1年あたりの苦情が2倍。
年式別 · 車齢1年あたりの苦情数
全車種平均: 40.4
オーナーの苦情の内容
全車種との比較: 1.00 = 全車種平均
リコール（受理年別）
運転禁止／屋外駐車: 0
調査
- Lower Lateral Link detachment 調査中
The Office of Defects Investigation (ODI) has received 156 complaints alleging a suspension failure in model year (MY) 2018-2020 Model 3 and MY 2021-2023 Model Y vehicles. The suspension failure involves the detachment of the front lower lateral link, which potentially causes a loss of vehicle directional control. In most cases, there was no advance warning or indication that the suspension failur…
- FSD Collisions in Reduced Roadway Visibility Conditions 調査中
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time …
- Emergency egress controls are not readily accessible and clearly identifiable. 終了
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on November 24, 2025, requesting an investigation into the emergency mechanical door release in 2022 Model Year (MY) Tesla Model 3. The petition alleges that the controls for the emergency mechanical door release are not accessible and clearly identifiable and thus fail to comply with Federal Motor Ve…
- Traffic safety violations while Full Self Driving ("FSD") is engaged 調査中
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation sy…
- Electronic door handles become inoperative 調査中
The Office of Defects Investigation (ODI) has received nine Vehicle Owners Questionnaires (VOQs) reporting an inability to open doors on Model Year (MY) 2021 Tesla Model Y vehicles. The most commonly reported scenarios involved parents exiting the vehicle after a drive cycle in order to remove a child from the back seat or placing a child in the back seat before starting a drive cycle. In those ev…
- Compliance with Standing General Order 2021-01 Reporting Requirements 調査中
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to b…
- Actually Smart Summon sessions resulting in low-speed impacts. 終了
On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private prope…
- FSD Collisions in Reduced Roadway Visibility Conditions 終了
On October 17, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility condit…