Tesla: quejas y retiros por modelo
En 4 modelos Tesla y 35 años-modelo, la NHTSA ha registrado 9.652 quejas de propietarios y 69 campañas de retiro. La marca promedia 59,5 quejas por año en circulación: más quejas de lo habitual (índice 1,47).
Análisis
Entre los modelos Tesla seguidos, el Model S tiene menos quejas al año y el Model Y más. Por año-modelo, la tasa media de la marca es más alta en 2023 (126,4 al año) y más baja en 2019 (30,9).
Los dueños de Tesla se quejan de Asistencia al conductor más que el promedio: 29,3 % de las quejas, 5,1× la proporción en el conjunto de vehículos seguidos. En los últimos 12 meses los dueños presentaron 1.376 quejas frente a 1.285 en los 12 meses anteriores: un aumento del 7 %.
Retiros: 69 campañas de retiro en los años-modelo seguidos, la mayoría recibidas en 2022 (20). 25 investigaciones de la NHTSA afectan a modelos Tesla, 8 de ellas aún abiertas.
Modelos
| Modelos | Segmentos | Quejas | Quejas por año en circulación | Índice de quejas | Tendencia | Actividad reciente | Retiros | Investigaciones | Problema más común |
|---|---|---|---|---|---|---|---|---|---|
| Tesla Model Y | Vehículos eléctricos | 3.850 | 112.3 | 2.78 | Estable | Variación interanual menor al 30 % | 43 | 18 | Asistencia al conductor |
| Tesla Model 3 | Vehículos eléctricos | 4.327 | 91.6 | 2.27 | Empeorando | Variación interanual menor al 30 % | 36 | 18 | Asistencia al conductor |
| Tesla Model X | Vehículos eléctricos | 752 | 17.1 | 0.42 | Empeorando | Variación interanual menor al 30 % | 33 | 18 | Desconocido u otro |
| Tesla Model S | Vehículos eléctricos | 723 | 16.1 | 0.4 | Empeorando | En descenso | 31 | 19 | Desconocido u otro |
1,00 equivale al grupo de comparación. 2,00 significa el doble de quejas por año.
Por año-modelo · Quejas por año en circulación
Promedio de todos los vehículos: 40.4
De qué se quejan los dueños
vs. todos los vehículos: 1.00 = Promedio de todos los vehículos
Retiros por año de recepción
No conducir / estacionar afuera: 0
Investigaciones
- Lower Lateral Link detachment Abierta
The Office of Defects Investigation (ODI) has received 156 complaints alleging a suspension failure in model year (MY) 2018-2020 Model 3 and MY 2021-2023 Model Y vehicles. The suspension failure involves the detachment of the front lower lateral link, which potentially causes a loss of vehicle directional control. In most cases, there was no advance warning or indication that the suspension failur…
- FSD Collisions in Reduced Roadway Visibility Conditions Abierta
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time …
- Emergency egress controls are not readily accessible and clearly identifiable. Cerrada
The Office of Defects Investigation (ODI) has completed its review of a defect petition received on November 24, 2025, requesting an investigation into the emergency mechanical door release in 2022 Model Year (MY) Tesla Model 3. The petition alleges that the controls for the emergency mechanical door release are not accessible and clearly identifiable and thus fail to comply with Federal Motor Ve…
- Traffic safety violations while Full Self Driving ("FSD") is engaged Abierta
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation sy…
- Electronic door handles become inoperative Abierta
The Office of Defects Investigation (ODI) has received nine Vehicle Owners Questionnaires (VOQs) reporting an inability to open doors on Model Year (MY) 2021 Tesla Model Y vehicles. The most commonly reported scenarios involved parents exiting the vehicle after a drive cycle in order to remove a child from the back seat or placing a child in the back seat before starting a drive cycle. In those ev…
- Compliance with Standing General Order 2021-01 Reporting Requirements Abierta
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to b…
- Actually Smart Summon sessions resulting in low-speed impacts. Cerrada
On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private prope…
- FSD Collisions in Reduced Roadway Visibility Conditions Cerrada
On October 17, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility condit…