Tesla Model S 各年款问题、投诉与召回
在 9 个跟踪年款（2018–2026）中，NHTSA 累计收到 Tesla Model S 的车主投诉 723 条与 31 项安全召回，平均每车龄年 16.1 条，投诉比一般车少很多（对全部跟踪车型的指数 0.40）。在电动车级别的 10 款车中，它的每年投诉数由少到多排第 2 名；级别平均是 50.8。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
分析
趋势在恶化。以上路前两年的投诉数、并与同年款其他车相比来衡量，2023与2024 款比 2018与2019 款高 314%（每个年款早期投诉 60 条，早年是 15 条）。
2021 款的投诉率最高（每年 30.9 条），2019 款最低（4.1 条）。2021、2022与2023 款的每车龄年投诉数，比这款车各跟踪年款的平均（16.1 条）高出五成以上。2019 款的每车龄年投诉数，比这款车各跟踪年款的平均（16.1 条）低四成以上。
综合所有跟踪年款，最常见的问题类别是未指明或其他（占投诉 18.4%），其次是驾驶辅助系统（16.9%）与电气（14.8%）。未指明或其他类投诉在这里的比例是全部跟踪车型的 2.0 倍。有 78 条投诉（10.8%）提到碰撞或起火；所有年款合计报告 31 人受伤、1 人死亡。
近 12 个月车主提出 64 条投诉，前 12 个月是 100 条，减少 36%。近期投诉最多的是 2022 款（18 条）。综合各年款，一半的事故发生在年款起算 21 个月内。
召回：跟踪年款合计 31 项召回案，以 2022 年收件最多（12 项），18 项可用 OTA 修复。有 19 项 NHTSA 调查涵盖这款车，其中 6 项仍在进行，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（工程分析，2026-03-18 开启，仍在进行中）。
同级别中每年投诉比它少的有 Chevrolet Bolt EV；比它多的有 Tesla Model X、Ford Mustang Mach-E、Ford F-150 Lightning与Kia EV6。
各年款一览
| 年款 | 投诉 | 每车龄年投诉数 | 投诉指数 | 近 12 个月 | 召回 | 最常见问题 | |
|---|---|---|---|---|---|---|---|
| 2018 | 128 | 14.6 | 0.36 | 0 | 11 | 电气 | 查看 › |
| 2019 投诉最少 | 32 | 4.1 | 0.1 | 0 | 10 | 轮胎、轮毂与悬挂 | 查看 › |
| 2020 | 80 | 11.8 | 0.29 | 4 | 11 | 驾驶辅助系统 | 查看 › |
| 2021 ▲50%+ | 179 | 30.9 | 0.77 | 13 | 24 | 驾驶辅助系统 | 查看 › |
| 2022 ▲50%+ | 139 | 29.0 | 0.72 | 18 | 20 | 未指明或其他 | 查看 › |
| 2023 ▲50%+ | 114 | 30.1 | 0.75 | 17 | 13 | 未指明或其他 | 查看 › |
| 2024 | 38 | 13.6 | 0.34 | 2 | 6 | 驾驶辅助系统 | 查看 › |
| 2025 太新，暂不排名 | 6 | 3.4 | 0.08 | 4 | 2 | 变速箱／动力系统 | 查看 › |
| 2026 太新，暂不排名 | 7 | 7.0 | 0.17 | 6 | 0 | 未指明或其他 | 查看 › |
▲50%+ = 高于该车型平均每车龄年投诉数 50% 以上. “太新，暂不排名”：上路未满两年，还不能称为投诉最少的年款。 1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。 上路前两年的投诉数: 对比同年款平均. 计算方式
趋势 · 对比同年款平均
上路前两年的投诉数 ÷ 全部车型平均 (1.00)
投诉提交的年份
近 12 个月: 64 · 前 12 个月: 100 降温
问题分类
未指明或其他 ›
133 · 18.4% · 2.05 对比全部车型 · 降温
驾驶辅助系统 ›
122 · 16.9% · 2.95 对比全部车型 · 降温
电气 ›
107 · 14.8% · 0.94 对比全部车型 · 降温
轮胎、轮毂与悬挂 ›
94 · 13.0% · 5.19 对比全部车型 · 年增减 30% 以内
转向 ›
84 · 11.6% · 1.81 对比全部车型 · 近期投诉太少，无法判断
车身与结构 ›
50 · 6.9% · 0.76 对比全部车型 · 近期投诉太少，无法判断
刹车 ›
49 · 6.8% · 1.12 对比全部车型 · 近期投诉太少，无法判断
变速箱／动力系统
23 · 3.2% · 0.27 对比全部车型 · 近期投诉太少，无法判断
其他
21 · 2.9% · 1.57 对比全部车型 · 近期投诉太少，无法判断
安全气囊与安全带
19 · 2.6% · 0.69 对比全部车型 · 近期投诉太少，无法判断
灯光
14 · 1.9% · 1.25 对比全部车型 · 近期投诉太少，无法判断
发动机
4 · 0.6% · 0.02 对比全部车型 · 近期投诉太少，无法判断
燃油系统
3 · 0.4% · 0.1 对比全部车型 · 近期投诉太少，无法判断
投诉达 40 条以上的问题分类才有专页。
事故发生时的车龄
事故车龄中位数: 21 个月
车主怎么说
I purchase my Tesla Model S in February 2026. Shortly after the purchase, My Tesla car drove through red light twice with its Full Self Drive (FSD) engaged.
I was driving to work this morning and engaged FSD mode in standard when suddenly the vehicle began to speed towards traffic and did not slow down while approaching a stopped semi truck.
I am getting an error of the Tesla Front Passenger Restraint System Fault. This is a known issue among Tesla owners and Tesla wants to charge for repair/replacement when this is a design flaw.
COMPONENT: The rear window glass has optical distortion in the zone viewed through the interior rearview mirror. Vehicles behind me visibly warp and change apparent size as they move across the affected area of the glass.
Subject: Safety Concern—Model S Plaid Rear Tire Wear I am submitting a formal complaint regarding severe premature wear on the inside edges of both rear tires on my Model S Plaid\. I have owned the vehicle since XXX, and it has only 11,980 miles\.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 电动车
| # | 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 | 趋势 | 近期动态 | 召回 | 最常见问题 |
|---|---|---|---|---|---|---|---|---|
| 1 | Chevrolet Bolt EV | 544 | 14.8 | 0.37 | 恶化中 | 年增减 30% 以内 | 13 | 电气 |
| 2 | Tesla Model S | 723 | 16.1 | 0.4 | 恶化中 | 降温 | 31 | 未指明或其他 |
| 3 | Tesla Model X | 752 | 17.1 | 0.42 | 恶化中 | 年增减 30% 以内 | 33 | 未指明或其他 |
| 4 | Ford Mustang Mach-E | 678 | 24.8 | 0.61 | 改善中 | 年增减 30% 以内 | 0 | 电气 |
| 5 | Ford F-150 Lightning | 551 | 33.4 | 0.83 | 改善中 | 降温 | 2 | 电气 |
| 6 | Kia EV6 | 544 | 37.8 | 0.94 | 改善中 | 升温 | 5 | 电气 |
| 7 | Volkswagen ID.4 | 1,011 | 48.3 | 1.2 | 恶化中 | 年增减 30% 以内 | 25 | 电气 |
| 8 | Tesla Model 3 | 4,327 | 91.6 | 2.27 | 恶化中 | 年增减 30% 以内 | 36 | 驾驶辅助系统 |
| 9 | Hyundai Ioniq 5 | 1,359 | 93.8 | 2.32 | 改善中 | 升温 | 15 | 电气 |
| 10 | Tesla Model Y | 3,850 | 112.3 | 2.78 | 持平 | 年增减 30% 以内 | 43 | 驾驶辅助系统 |
召回（按收件年份）
- 召回案: 31
- 勿驾驶／停户外: 0
- OTA 修复: 18
安全召回: 2018 (11) · 2019 (10) · 2020 (11) · 2021 (24) · 2022 (20) · 2023 (13) · 2024 (6) · 2025 (2) · 2026 (0)
调查
- FSD Collisions in Reduced Roadway Visibility Conditions 进行中
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time …
- Traffic safety violations while Full Self Driving ("FSD") is engaged 进行中
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation sy…
- Compliance with Standing General Order 2021-01 Reporting Requirements 进行中
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to b…
- Recall 23V838 Remedy Effectiveness 进行中
The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simulta…
- Sudden Unintended Acceleration 进行中
The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petiti…
- Desiccated Air Bag Inflator Rupture 进行中
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupt…