Tesla Model Y 各年款问题、投诉与召回
在 8 个跟踪年款（2019–2026）中，NHTSA 累计收到 Tesla Model Y 的车主投诉 3,850 条与 43 项安全召回，平均每车龄年 112.3 条，投诉比一般车多很多（对全部跟踪车型的指数 2.78）。在电动车级别的 10 款车中，它的每年投诉数由少到多排第 10 名；级别平均是 50.8。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
分析
趋势持平。以上路前两年的投诉数、并与同年款其他车相比来衡量，2023与2024 款与 2020与2021 款的差距在 19% 以内（每个年款早期投诉 531 条，早年是 339 条）。
2023 款的投诉率最高（每年 311.1 条），2020 款最低（41.5 条）。2021、2022与2023 款的每车龄年投诉数，比这款车各跟踪年款的平均（112.3 条）高出五成以上。2020 款的每车龄年投诉数，比这款车各跟踪年款的平均（112.3 条）低四成以上。
综合所有跟踪年款，最常见的问题类别是驾驶辅助系统（占投诉 34.0%），其次是电气（15.1%）与刹车（12.6%）。驾驶辅助系统类投诉在这里的比例是全部跟踪车型的 5.9 倍。有 497 条投诉（12.9%）提到碰撞或起火；所有年款合计报告 363 人受伤、109 人死亡。
近 12 个月车主提出 689 条投诉，前 12 个月是 551 条，增加 25%。近期投诉最多的是 2023 款（248 条）。综合各年款，一半的事故发生在年款起算 15 个月内。
召回：跟踪年款合计 43 项召回案，以 2022 年收件最多（10 项），19 项可用 OTA 修复。有 18 项 NHTSA 调查涵盖这款车，其中 7 项仍在进行，最近一项是“Lower Lateral Link detachment”（初步评估，2026-07-29 开启，仍在进行中）。
在跟踪的电动车中，其他每一款的每年投诉都比它少，包括 Chevrolet Bolt EV、Tesla Model S、Tesla Model X与Ford Mustang Mach-E。
各年款一览
| 年款 | 投诉 | 每车龄年投诉数 | 投诉指数 | 近 12 个月 | 召回 | 最常见问题 | |
|---|---|---|---|---|---|---|---|
| 2019 | 0 | 0.0 | 0.0 | 0 | 3 | — | 查看 › |
| 2020 投诉最少 | 282 | 41.5 | 1.03 | 23 | 24 | 驾驶辅助系统 | 查看 › |
| 2021 ▲50%+ | 1,089 | 188.2 | 4.66 | 131 | 23 | 驾驶辅助系统 | 查看 › |
| 2022 ▲50%+ | 868 | 181.3 | 4.49 | 119 | 20 | 驾驶辅助系统 | 查看 › |
| 2023 ▲50%+ | 1,179 | 311.1 | 7.71 | 248 | 17 | 驾驶辅助系统 | 查看 › |
| 2024 | 326 | 116.9 | 2.9 | 110 | 5 | 电气 | 查看 › |
| 2025 太新，暂不排名 | 105 | 58.7 | 1.45 | 57 | 3 | 电气 | 查看 › |
| 2026 太新，暂不排名 | 1 | 1.0 | 0.02 | 1 | 8 | 其他 | 查看 › |
▲50%+ = 高于该车型平均每车龄年投诉数 50% 以上. “太新，暂不排名”：上路未满两年，还不能称为投诉最少的年款。 1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。 上路前两年的投诉数: 对比同年款平均. 计算方式
趋势 · 对比同年款平均
上路前两年的投诉数 ÷ 全部车型平均 (1.00)
投诉提交的年份
近 12 个月: 689 · 前 12 个月: 551 年增减 30% 以内
问题分类
驾驶辅助系统 ›
1,309 · 34.0% · 5.94 对比全部车型 · 年增减 30% 以内
电气 ›
582 · 15.1% · 0.96 对比全部车型 · 年增减 30% 以内
刹车 ›
484 · 12.6% · 2.09 对比全部车型 · 年增减 30% 以内
转向 ›
356 · 9.2% · 1.44 对比全部车型 · 升温
未指明或其他 ›
262 · 6.8% · 0.76 对比全部车型 · 升温
轮胎、轮毂与悬挂 ›
236 · 6.1% · 2.45 对比全部车型 · 升温
车身与结构 ›
192 · 5.0% · 0.55 对比全部车型 · 年增减 30% 以内
安全气囊与安全带 ›
164 · 4.3% · 1.12 对比全部车型 · 降温
其他
82 · 2.1% · 1.15 对比全部车型 · 升温
变速箱／动力系统 ›
79 · 2.1% · 0.18 对比全部车型 · 升温
发动机 ›
55 · 1.4% · 0.06 对比全部车型 · 近期投诉太少，无法判断
灯光
39 · 1.0% · 0.65 对比全部车型 · 近期投诉太少，无法判断
燃油系统
10 · 0.3% · 0.06 对比全部车型 · 近期投诉太少，无法判断
投诉达 40 条以上的问题分类才有专页。
事故发生时的车龄
事故车龄中位数: 15 个月
车主怎么说
On October 13, 2026, at approximately 1:30 PM, my 2023 Tesla Model Y was operating with Full Self-Driving (Supervised) engaged on I-595 in Davie, Florida.
On February 17, 2026, I was driving my 2025 Tesla Model Y with Full Self-Driving (Supervised) engaged. While merging onto Highway 280 in Los Altos, California, the vehicle veered and crashed into the guardrail.
I am filing this complaint regarding a serious front suspension failure involving my 2021 Tesla Model Y. Vehicle Information: •Manufacturer: Tesla, Inc.
I own a 2021 Tesla Model Y. During a [XXX] safety inspection in XXX, the vehicle was found to have deteriorated front suspension components.
While driving my Tesla on FSD mode, my Tesla had critical error and warn me to take over. My navigation and GPS froze. I did several reboot and power cycle and nothing worked.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · 电动车
| # | 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 | 趋势 | 近期动态 | 召回 | 最常见问题 |
|---|---|---|---|---|---|---|---|---|
| 1 | Chevrolet Bolt EV | 544 | 14.8 | 0.37 | 恶化中 | 年增减 30% 以内 | 13 | 电气 |
| 2 | Tesla Model S | 723 | 16.1 | 0.4 | 恶化中 | 降温 | 31 | 未指明或其他 |
| 3 | Tesla Model X | 752 | 17.1 | 0.42 | 恶化中 | 年增减 30% 以内 | 33 | 未指明或其他 |
| 4 | Ford Mustang Mach-E | 678 | 24.8 | 0.61 | 改善中 | 年增减 30% 以内 | 0 | 电气 |
| 5 | Ford F-150 Lightning | 551 | 33.4 | 0.83 | 改善中 | 降温 | 2 | 电气 |
| 6 | Kia EV6 | 544 | 37.8 | 0.94 | 改善中 | 升温 | 5 | 电气 |
| 7 | Volkswagen ID.4 | 1,011 | 48.3 | 1.2 | 恶化中 | 年增减 30% 以内 | 25 | 电气 |
| 8 | Tesla Model 3 | 4,327 | 91.6 | 2.27 | 恶化中 | 年增减 30% 以内 | 36 | 驾驶辅助系统 |
| 9 | Hyundai Ioniq 5 | 1,359 | 93.8 | 2.32 | 改善中 | 升温 | 15 | 电气 |
| 10 | Tesla Model Y | 3,850 | 112.3 | 2.78 | 持平 | 年增减 30% 以内 | 43 | 驾驶辅助系统 |
召回（按收件年份）
- 召回案: 43
- 勿驾驶／停户外: 0
- OTA 修复: 19
安全召回: 2019 (3) · 2020 (24) · 2021 (23) · 2022 (20) · 2023 (17) · 2024 (5) · 2025 (3) · 2026 (8)
调查
- Lower Lateral Link detachment 进行中
The Office of Defects Investigation (ODI) has received 156 complaints alleging a suspension failure in model year (MY) 2018-2020 Model 3 and MY 2021-2023 Model Y vehicles. The suspension failure involves the detachment of the front lower lateral link, which potentially causes a loss of vehicle directional control. In most cases, there was no advance warning or indication that the suspension failur…
- FSD Collisions in Reduced Roadway Visibility Conditions 进行中
The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time …
- Traffic safety violations while Full Self Driving ("FSD") is engaged 进行中
The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation sy…
- Electronic door handles become inoperative 进行中
The Office of Defects Investigation (ODI) has received nine Vehicle Owners Questionnaires (VOQs) reporting an inability to open doors on Model Year (MY) 2021 Tesla Model Y vehicles. The most commonly reported scenarios involved parents exiting the vehicle after a drive cycle in order to remove a child from the back seat or placing a child in the back seat before starting a drive cycle. In those ev…
- Compliance with Standing General Order 2021-01 Reporting Requirements 进行中
The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to b…
- Recall 23V838 Remedy Effectiveness 进行中
The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simulta…
- Sudden Unintended Acceleration 进行中
The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petiti…