InsightArise Cars美国车主投诉指数
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2018 款 Tesla Model 3 问题、投诉与召回

多很多 平稳

NHTSA 收到 2018 款 Tesla Model 3 的车主投诉共 1,008 条,折合每车龄年 116.2 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.76;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 67 名。与 Tesla 其他车型相比,它的投诉率高 75%;与其他电动车相比则高 106%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-05-04 与 2026-08-31 之间。 事故发生到提交投诉的中位延迟:9 天。

1,008投诉
116.2每车龄年投诉数
2.76投诉指数 对比全部跟踪车型
19召回
10.4%涉及碰撞或起火的比例
100近 12 个月

分析

后一年款(2019)每年 79.2 条,比这一年款少。2018 款上路前两年累计 93 条投诉,比同年款车的平均差不多。

最常见的问题类别是安全气囊与安全带(占投诉 16.5%),其次是电气(15.5%)与驾驶辅助系统(14.9%)。安全气囊与安全带类投诉在这里的比例是全部跟踪车型的 4.3 倍。在安全气囊与安全带类投诉里,车主最常提到 “restraint”、“system fault”、“passenger safety”、“front passenger”与“airbag”。有 105 条投诉(10.4%)提到碰撞或起火;车主报告 43 人受伤、0 人死亡。

一半的事故发生在年款起算 60 个月内;最集中的时期是五年以后(占 51%)。近 12 个月新增 100 条投诉,前 12 个月是 96 条,速度大致平稳。

NHTSA 列出该年款 19 项安全召回。 有 77% 的投诉落在召回已处理的部件范围。有 15 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Lower Lateral Link detachment”(2026-07-29 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型2.76
  • 对比 Tesla 其他车型1.75
  • 对比其他 2018 年款2.37
  • 对比其他电动车2.06
  • 上路前两年的投诉数 · 对比同年款平均 (93)1.04
  • 第 67 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018116.2 每年2.76
  • 201979.2 每年1.88
  • 202067.0 每年1.59
  • 2021115.8 每年2.75
  • 2022163.3 每年3.88
  • 2023113.5 每年2.7
  • 202480.4 每年1.91
  • 202567.6 每年1.61

Tesla Model 3 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 安全气囊与安全带166 · 16.5% · 4.32×
  • 电气156 · 15.5% · 0.98×
  • 驾驶辅助系统150 · 14.9% · 2.6×
  • 轮胎、轮毂与悬挂141 · 14.0% · 5.62×
  • 内饰与配置88 · 8.7% · 0.97×
  • 车身与结构79 · 7.8% · 0.85×
  • 刹车77 · 7.6% · 1.25×
  • 转向71 · 7.0% · 1.08×

对比全部车型: 1.00 = 全部车型平均

安全气囊与安全带 · 投诉中常见的词

  • restraint116
  • system fault78
  • passenger safety50
  • front passenger68
  • airbag68
  • seat88

电气 · 投诉中常见的词

  • power conversion16
  • conversion system15
  • safety restraint21
  • system fault20
  • restraint system20
  • visibility prevention12

驾驶辅助系统 · 投诉中常见的词

  • autopilot56
  • phantom38
  • braking50
  • full self18
  • lane45
  • fsd20

问题分类: 驾驶辅助系统 · 电气 · 刹车 · 安全气囊与安全带 · 内饰与配置 · 转向 · 轮胎、轮毂与悬挂 · 车身与结构 · 变速箱/动力系统 · 灯光 · 发动机

投诉提交的年份

2018: 30 30 2018 2019: 63 63 2019 2020: 64 64 2020 2021: 71 71 2021 2022: 223 223 2022 2023: 219 219 2023 2024: 185 185 2024 2025: 85 85 2025 2026: 68 68 2026
  • 报告碰撞: 101
  • 报告起火: 4
  • 受伤: 43
  • 死亡: 0

事故发生时的车龄

  • 1 年内4.0%
  • 1–2 年8.4%
  • 2–3 年6.2%
  • 3–5 年30.4%
  • 5 年以上51.0%

事故车龄中位数: 60 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 电动车

车型投诉每车龄年投诉数投诉指数
2018 Tesla Model S12814.80.35
2018 Tesla Model X14016.10.38
2018 Tesla Model 31,008116.22.76

安全召回 (19)

EXTERIOR LIGHTING:HEADLIGHTS 案号 26V507000 · 2026-08-05

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.

处置: The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 24V935000 · 2024-12-17 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

风险: Driving with improperly inflated tires increases the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES 案号 24V376000 · 2024-05-28 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

处置: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT 案号 24V153000 · 2024-02-27 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

风险: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V051000 · 2024-01-30 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

风险: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

处置: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 案号 23V838000 · 2023-12-12 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

风险: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

SUSPENSION:FRONT 案号 23V235000 · 2023-03-31

摘要: Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.

风险: A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.

处置: Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed May 30, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-31-001. This recall is an expansion of previous recall number 21V-835.

STEERING:AUTOMATED/ADAPTIVE STEERING 案号 23V085000 · 2023-02-15 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

风险: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

SEAT BELTS:REAR/OTHER:ANCHORAGE 案号 22V798000 · 2022-10-21

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.

风险: An incorrectly reassembled seat belt anchor can impair the performance of the seat belt during a crash, increasing the risk of injury.

处置: Tesla Service will inspect and reassemble the seat belt anchors as necessary, free of charge. Owner notification letters were mailed December 20, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-20-004.

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS 案号 22V702000 · 2022-09-19 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."

风险: A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.

处置: Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 22V263000 · 2022-04-18 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."

风险: The driver may not know how fast the vehicle is traveling without the mph or km/h unit display, increasing the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed June 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-008.

ELECTRICAL SYSTEM:SOFTWARE 案号 22V235000 · 2022-04-12 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

风险: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 22V169000 · 2022-03-18 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.

ELECTRICAL SYSTEM:SOFTWARE 案号 22V063000 · 2022-02-04 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

风险: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.

ELECTRICAL SYSTEM:SOFTWARE 案号 22V045000 · 2022-02-01 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.

处置: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 案号 22V037000 · 2022-01-27 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

风险: Failing to stop at a stop sign can increase the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.

ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK 案号 21V00D000 · 2021-12-21

摘要: Tesla, Inc. (Tesla) is recalling all 2017-2020 Model 3 vehicles. The rearview camera cable harness may be damaged by the opening and closing of the trunk lid, preventing the rearview camera image from displaying.

风险: A rearview camera that does not function reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla Service will inspect and install a guide protector and new cable harness as necessary, free of charge. Owner notification letters were mailed April 24, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-17-008.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA 案号 21V846000 · 2021-10-29 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

风险: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

处置: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

SEAT BELTS 案号 21V389000 · 2021-05-25

摘要: Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.

风险: An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.

处置: Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Tesla Model 3 有多少投诉?

NHTSA 收到 2018 款 Tesla Model 3 共 1,008 条投诉,约每车龄年 116.2 条。

2018 款 Tesla Model 3 最常见的问题是什么?

最常见的类别是安全气囊与安全带,占投诉的 16.5%。

2018 款 Tesla Model 3 有召回吗?

NHTSA 列出该年款 19 项安全召回。 有 15 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Lower Lateral Link detachment”(2026-07-29 开启,仍在进行中)。

2018 款 Tesla Model 3 现在还有人在投诉吗?

近 12 个月新增 100 条投诉,前 12 个月是 96 条,速度大致平稳。

2018 款 Tesla Model 3 跟同类车比起来如何?

NHTSA 收到 2018 款 Tesla Model 3 的车主投诉共 1,008 条,折合每车龄年 116.2 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.76;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 67 名。与 Tesla 其他车型相比,它的投诉率高 75%;与其他电动车相比则高 106%。