InsightArise Cars美国车主投诉指数
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2018 款 Tesla Model X 问题、投诉与召回

少很多 近期投诉太少，无法判断

NHTSA 收到 2018 款 Tesla Model X 的车主投诉共 140 条，折合每车龄年 16.1 条，以同车龄的车来说投诉比一般车少很多（投诉指数 0.38；1.00 为全部跟踪车型的平均）。在我们跟踪的 73 款 2018 款车中，它的每年投诉数由少到多排第 25 名。与 Tesla 其他车型相比，它的投诉率低 76%；与其他电动车相比则低 71%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-05-08 与 2025-06-30 之间。 事故发生到提交投诉的中位延迟：16 天。

140投诉
16.1每车龄年投诉数
0.38投诉指数 对比全部跟踪车型
9召回
18.6%涉及碰撞或起火的比例
0近 12 个月

分析

后一年款（2019）每年 9.5 条，比这一年款少。2018 款上路前两年累计 29 条投诉，比同年款车的平均低 67%。

最常见的问题类别是轮胎、轮毂与悬挂（占投诉 22.9%），其次是电气（17.1%）与内饰与配置（10.0%）。轮胎、轮毂与悬挂类投诉在这里的比例是全部跟踪车型的 9.2 倍。在轮胎、轮毂与悬挂类投诉里，车主最常提到 “suspension”、“com”、“https”、“junkyard”与“lot photos”。有 26 条投诉（18.6%）提到碰撞或起火；车主报告 12 人受伤、0 人死亡。

一半的事故发生在年款起算 43 个月内；最集中的时期是五年以后（占 32%）。近 12 个月新增 0 条投诉。

NHTSA 列出该年款 9 项安全召回。 有 36% 的投诉落在召回已处理的部件范围。有 16 项 NHTSA 缺陷调查涵盖该年款，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（2026-03-18 开启，仍在进行中）。

投诉指数

  • 对比全部跟踪车型0.38
  • 对比 Tesla 其他车型0.24
  • 对比其他 2018 年款0.33
  • 对比其他电动车0.29
  • 上路前两年的投诉数 · 对比同年款平均 (29)0.33
  • 第 25 名／共 73 · 2018排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Tesla Model X 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 轮胎、轮毂与悬挂32 · 22.9% · 9.19×
  • 电气24 · 17.1% · 1.09×
  • 内饰与配置14 · 10.0% · 1.12×
  • 驾驶辅助系统13 · 9.3% · 1.62×
  • 车身与结构13 · 9.3% · 1.01×
  • 其他12 · 8.6% · 4.75×
  • 安全气囊与安全带9 · 6.4% · 1.68×
  • 刹车7 · 5.0% · 0.82×

对比全部车型: 1.00 = 全部车型平均

轮胎、轮毂与悬挂 · 投诉中常见的词

  • suspension17
  • com14
  • https14
  • junkyard10
  • lot photos7
  • www11

电气 · 投诉中常见的词

  • mcu4
  • media control3
  • reboots3
  • instrument cluster4
  • blank4
  • failures5

内饰与配置 · 投诉中常见的词

  • accelerated6
  • send3
  • suddenly5
  • front6
  • thank3
  • hit4

问题分类: 内饰与配置 · 电气 · 转向 · 轮胎、轮毂与悬挂 · 驾驶辅助系统 · 车身与结构

投诉提交的年份

2018: 10 10 2018 2019: 19 19 2019 2020: 24 24 2020 2021: 20 20 2021 2022: 20 20 2022 2023: 23 23 2023 2024: 14 14 2024 2025: 10 10 2025
  • 报告碰撞: 24
  • 报告起火: 2
  • 受伤: 12
  • 死亡: 0

事故发生时的车龄

  • 1 年内12.1%
  • 1–2 年15.7%
  • 2–3 年12.9%
  • 3–5 年27.1%
  • 5 年以上32.1%

事故车龄中位数: 43 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 电动车

车型投诉每车龄年投诉数投诉指数
2018 Tesla Model S12814.80.35
2018 Tesla Model X14016.10.38
2018 Tesla Model 31,008116.22.76

安全召回 (9)

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES 案号 24V376000 · 2024-05-28 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

处置: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V051000 · 2024-01-30 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

风险: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

处置: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 案号 23V838000 · 2023-12-12 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

风险: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

STEERING:AUTOMATED/ADAPTIVE STEERING 案号 23V085000 · 2023-02-15 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

风险: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

STEERING:ELECTRIC POWER ASSIST SYSTEM 案号 22V818000 · 2022-11-01 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.

风险: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 22V169000 · 2022-03-18 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 案号 22V037000 · 2022-01-27 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

风险: Failing to stop at a stop sign can increase the risk of a crash.

处置: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA 案号 21V846000 · 2021-10-29 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

风险: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

处置: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

BACK OVER PREVENTION:SOFTWARE 案号 21V035000 · 2021-01-29

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.

风险: The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.

处置: Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Tesla Model X 有多少投诉？

NHTSA 收到 2018 款 Tesla Model X 共 140 条投诉，约每车龄年 16.1 条。

2018 款 Tesla Model X 最常见的问题是什么？

最常见的类别是轮胎、轮毂与悬挂，占投诉的 22.9%。

2018 款 Tesla Model X 有召回吗？

NHTSA 列出该年款 9 项安全召回。 有 16 项 NHTSA 缺陷调查涵盖该年款，最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”（2026-03-18 开启，仍在进行中）。

2018 款 Tesla Model X 现在还有人在投诉吗？

近 12 个月新增 0 条投诉。

2018 款 Tesla Model X 跟同类车比起来如何？

NHTSA 收到 2018 款 Tesla Model X 的车主投诉共 140 条，折合每车龄年 16.1 条，以同车龄的车来说投诉比一般车少很多（投诉指数 0.38；1.00 为全部跟踪车型的平均）。在我们跟踪的 73 款 2018 款车中，它的每年投诉数由少到多排第 25 名。与 Tesla 其他车型相比，它的投诉率低 76%；与其他电动车相比则低 71%。