InsightArise Cars美国车主投诉指数
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2023 款 Tesla Model X 问题、投诉与召回

一般 降温

NHTSA 收到 2023 款 Tesla Model X 的车主投诉共 192 条,折合每车龄年 52.3 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.24;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 68 名。与 Tesla 其他车型相比,它的投诉率低 21%;与其他电动车相比则低 7%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2023-01-06 与 2026-08-13 之间。 事故发生到提交投诉的中位延迟:3 天。

192投诉
52.3每车龄年投诉数
1.24投诉指数 对比全部跟踪车型
17召回
9.9%涉及碰撞或起火的比例
25近 12 个月

分析

前一年款(2022)每年 26.7 条,比这一年款少。后一年款(2024)每年 9.7 条,比这一年款少。2023 款上路前两年累计 146 条投诉,比同年款车的平均高 76%。

最常见的问题类别是内饰与配置(占投诉 35.9%),其次是转向(22.9%)与电气(12.5%)。内饰与配置类投诉在这里的比例是全部跟踪车型的 4.0 倍。在内饰与配置类投诉里,车主最常提到 “horn”、“button”、“center”、“steering wheel”与“small”。有 19 条投诉(9.9%)提到碰撞或起火;车主报告 10 人受伤、0 人死亡。

一半的事故发生在年款起算 16 个月内;最集中的时期是第二年(占 54%)。近 12 个月新增 25 条投诉,前 12 个月是 44 条,投诉速度在降温。

NHTSA 列出该年款 17 项安全召回。 有 53% 的投诉落在召回已处理的部件范围。有 10 项 NHTSA 缺陷调查涵盖该年款,最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”(2026-03-18 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.24
  • 对比 Tesla 其他车型0.79
  • 对比其他 2023 年款1.24
  • 对比其他电动车0.93
  • 上路前两年的投诉数 · 对比同年款平均 (146)1.76
  • 第 68 名/共 92 · 2023排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Tesla Model X 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 内饰与配置69 · 35.9% · 4.0×
  • 转向44 · 22.9% · 3.53×
  • 电气24 · 12.5% · 0.79×
  • 车身与结构16 · 8.3% · 0.9×
  • 驾驶辅助系统10 · 5.2% · 0.91×
  • 刹车9 · 4.7% · 0.77×
  • 安全气囊与安全带8 · 4.2% · 1.1×
  • 轮胎、轮毂与悬挂6 · 3.1% · 1.24×

对比全部车型: 1.00 = 全部车型平均

内饰与配置 · 投诉中常见的词

  • horn55
  • button48
  • center40
  • steering wheel41
  • small23
  • side steering10

转向 · 投诉中常见的词

  • horn33
  • button33
  • steering wheel37
  • center steering15
  • honk9
  • emergency16

电气 · 投诉中常见的词

  • horn4
  • air bags5
  • wheel8
  • result5
  • button5
  • hospital3

问题分类: 内饰与配置 · 电气 · 转向 · 轮胎、轮毂与悬挂 · 驾驶辅助系统 · 车身与结构

投诉提交的年份

2023: 31 31 2023 2024: 115 115 2024 2025: 31 31 2025 2026: 15 15 2026
  • 报告碰撞: 17
  • 报告起火: 2
  • 受伤: 10
  • 死亡: 0

事故发生时的车龄

  • 1 年内25.5%
  • 1–2 年54.2%
  • 2–3 年13.0%
  • 3–5 年7.3%
  • 5 年以上0.0%

事故车龄中位数: 16 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2023 · 电动车

车型投诉每车龄年投诉数投诉指数
2023 Chevrolet Bolt EV5916.10.38
2023 Tesla Model S11230.50.72
2023 Ford Mustang Mach-E11932.40.77
2023 Kia EV613637.00.88
2023 Tesla Model X19252.31.24
2023 Ford F-150 Lightning19954.21.29
2023 Hyundai Ioniq 5385104.82.49
2023 Tesla Model 3417113.52.7
2023 Volkswagen ID.4453123.32.93
2023 Tesla Model Y1,144311.47.4

安全召回 (17)

BACK OVER PREVENTION:SOFTWARE 案号 26V283000 · 2026-05-05

摘要: Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.

AIR BAGS 案号 25V172000 · 2025-03-19

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.

风险: An inoperative horn may prevent the driver from alerting other drivers, increasing the risk of a crash.

处置: Tesla service will inspect and install an air bag with the correct horn pad as necessary, free of charge. Owner notification letters were mailed May 20, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-20-001.

BACK OVER PREVENTION:SOFTWARE 案号 25V002000 · 2025-01-07

摘要: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

AIR BAGS:FRONTAL:DRIVER SIDE:CUSHION 案号 24V967000 · 2024-12-24

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."

风险: A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury.

处置: Tesla service will replace the air bag assembly, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-20-001.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH 案号 24V554000 · 2024-07-24 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

风险: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES 案号 24V376000 · 2024-05-28 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

处置: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 24V051000 · 2024-01-30 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

风险: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

处置: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V035000 · 2024-01-22 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.

风险: A rearview image that does not display while in reverse decreases the driver's visibility and increases the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-002.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH 案号 23V862000 · 2023-12-19 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

风险: An unlocked door may unlatch and open during a crash, increasing the risk of injury.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE 案号 23V838000 · 2023-12-12 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

风险: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

STEERING: STEERING WHEEL/HANDLE BAR 案号 23V743000 · 2023-11-03

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.

风险: An air bag that is not designed to function with the replacement steering yoke or wheel may deploy incorrectly, increasing the risk of injury during a crash.

处置: Tesla Service will inspect and replace the driver air bag as necessary, free of charge. Owner notification letters were mailed January 2, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-005.

ELECTRICAL SYSTEM 案号 23V679000 · 2023-10-11 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The vehicle controller may fail to detect low brake fluid and will not display a warning light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

风险: Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed December 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-005.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA 案号 23V489000 · 2023-07-14

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.

风险: Safety features that are unavailable without any warning to the driver may increase the risk of a crash.

处置: Tesla Service will inspect and adjust the pitch angle, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-17-006.

SEAT BELTS:FRONT 案号 23V488000 · 2023-07-14

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and Model X vehicles. The front-row seat belts may not be connected properly to the pretensioner anchors, which can cause the seat belts to detach.

风险: A detached seat belt may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Tesla Service will inspect the front-row seat belts and connect the seat belts to pretensioner anchors, or replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-004.

BACK OVER PREVENTION 案号 23V244000 · 2023-04-05 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2023 Model X vehicles equipped with a full self-driving computer 4.0 and running software release version 2023.2.200. Weak camera signal strength may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview image that does not display while in reverse decreases the driver's visibility, increasing the risk of injury or crash.

处置: Tesla has released an over-the-air (OTA) software update, free of charge. All affected vehicles have been remedied. Owners may contact Tesla customer service at 1-877-798-3752.

STEERING:AUTOMATED/ADAPTIVE STEERING 案号 23V085000 · 2023-02-15 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

风险: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

处置: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案号 22V843000 · 2022-11-15 · OTA 修复

摘要: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The restraint control module (RCM) calibration may cause the front passenger air bag to deploy incorrectly during certain low speed crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A passenger air bag that does not deploy as intended increases the risk of injury during a crash.

处置: Tesla has released an over-the-air (OTA) software update to recalibrate the RCM, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-015.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2023 款 Tesla Model X 有多少投诉?

NHTSA 收到 2023 款 Tesla Model X 共 192 条投诉,约每车龄年 52.3 条。

2023 款 Tesla Model X 最常见的问题是什么?

最常见的类别是内饰与配置,占投诉的 35.9%。

2023 款 Tesla Model X 有召回吗?

NHTSA 列出该年款 17 项安全召回。 有 10 项 NHTSA 缺陷调查涵盖该年款,最近一项是“FSD Collisions in Reduced Roadway Visibility Conditions”(2026-03-18 开启,仍在进行中)。

2023 款 Tesla Model X 现在还有人在投诉吗?

近 12 个月新增 25 条投诉,前 12 个月是 44 条,投诉速度在降温。

2023 款 Tesla Model X 跟同类车比起来如何?

NHTSA 收到 2023 款 Tesla Model X 的车主投诉共 192 条,折合每车龄年 52.3 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.24;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 68 名。与 Tesla 其他车型相比,它的投诉率低 21%;与其他电动车相比则低 7%。