InsightArise Cars美国车主投诉指数
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2023 款 Volkswagen ID.4 问题、投诉与召回

多很多 降温

NHTSA 收到 2023 款 Volkswagen ID.4 的车主投诉共 453 条,折合每车龄年 123.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.93;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 86 名。与 Volkswagen 其他车型相比,它的投诉率高 322%;与其他电动车相比则高 119%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2022-11-22 与 2026-08-27 之间。 事故发生到提交投诉的中位延迟:16 天。

453投诉
123.3每车龄年投诉数
2.93投诉指数 对比全部跟踪车型
13召回 · ⚠ 3
13.2%涉及碰撞或起火的比例
108近 12 个月

分析

前一年款(2022)每年 28.7 条,比这一年款少。后一年款(2024)每年 17.9 条,比这一年款少。2023 款上路前两年累计 278 条投诉,比同年款车的平均高 235%。

最常见的问题类别是电气(占投诉 46.4%),其次是车身与结构(11.0%)与内饰与配置(10.2%)。电气类投诉在这里的比例是全部跟踪车型的 3.0 倍。在电气类投诉里,车主最常提到 “equipment electrical”、“prevention equipment”、“electrical system”、“speedometer”与“system recall”。有 60 条投诉(13.2%)提到碰撞或起火;车主报告 32 人受伤、0 人死亡。

一半的事故发生在年款起算 19 个月内;最集中的时期是第二年(占 39%)。近 12 个月新增 108 条投诉,前 12 个月是 159 条,投诉速度在降温。

NHTSA 列出该年款 13 项安全召回,其中 3 项带有勿驾驶或停户外警告。 有 69% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Inadvertent Door Opening”(2024-05-16 开启,已于 2024-11-04 结案)。

投诉指数

  • 对比全部跟踪车型2.93
  • 对比 Volkswagen 其他车型4.22
  • 对比其他 2023 年款2.93
  • 对比其他电动车2.19
  • 上路前两年的投诉数 · 对比同年款平均 (278)3.35
  • 第 86 名/共 92 · 2023排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 202158.2 每年1.38
  • 202228.7 每年0.68
  • 2023123.3 每年2.93
  • 202417.9 每年0.43
  • 202515.5 每年0.37

Volkswagen ID.4 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气210 · 46.4% · 2.95×
  • 车身与结构50 · 11.0% · 1.2×
  • 内饰与配置46 · 10.2% · 1.14×
  • 驾驶辅助系统34 · 7.5% · 1.31×
  • 变速箱/动力系统26 · 5.7% · 0.49×
  • 发动机25 · 5.5% · 0.25×
  • 刹车22 · 4.9% · 0.81×
  • 其他11 · 2.4% · 1.33×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • equipment electrical28
  • prevention equipment28
  • electrical system48
  • speedometer28
  • system recall27
  • infotainment32

车身与结构 · 投诉中常见的词

  • door24
  • notification structure8
  • opened14
  • passenger17
  • handle9
  • available21

内饰与配置 · 投诉中常见的词

  • door17
  • open14
  • handle6
  • navigation system4
  • black6
  • gps4

问题分类: 电气 · 内饰与配置 · 车身与结构 · 刹车 · 驾驶辅助系统 · 变速箱/动力系统 · 发动机

投诉提交的年份

2022: 2 2 2022 2023: 94 94 2023 2024: 182 182 2024 2025: 94 94 2025 2026: 81 81 2026
  • 报告碰撞: 53
  • 报告起火: 7
  • 受伤: 32
  • 死亡: 0

事故发生时的车龄

  • 1 年内28.3%
  • 1–2 年39.3%
  • 2–3 年19.6%
  • 3–5 年12.8%
  • 5 年以上0.0%

事故车龄中位数: 19 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2023 · 电动车

车型投诉每车龄年投诉数投诉指数
2023 Chevrolet Bolt EV5916.10.38
2023 Tesla Model S11230.50.72
2023 Ford Mustang Mach-E11932.40.77
2023 Kia EV613637.00.88
2023 Tesla Model X19252.31.24
2023 Ford F-150 Lightning19954.21.29
2023 Hyundai Ioniq 5385104.82.49
2023 Tesla Model 3417113.52.7
2023 Volkswagen ID.4453123.32.93
2023 Tesla Model Y1,144311.47.4

安全召回 (13)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 26V028000 · 2026-01-21

⚠ 停在户外/勿驾驶警告

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The high voltage (HV) battery cell modules may contain misaligned electrodes that can result in a battery fire.

风险: A vehicle fire while parked or driving can increase the risk of injury.

处置: Owners are advised to park outside immediately after charging and not leave their vehicles charging indoors overnight until the recall repair is complete. Also, owners are advised not to use Level 3 DC chargers and to limit the maximum charge of the battery to 80% until the remedy has been completed. Dealers will replace the high voltage battery cell modules as necessary, free of charge. Owner notification letters were mailed March 18, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93EW. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 23, 2026.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 26V030000 · 2026-01-21

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 ID.4 vehicles. The high-voltage battery may overheat.

风险: A high-voltage battery that overheats increases the risk of a fire.

处置: Dealers will update the high-voltage battery software, and replace the high-voltage battery, as necessary, free of charge. Owner notification letters were mailed March 18, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93EA. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 23, 2026.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 25V836000 · 2025-12-03

⚠ 停在户外/勿驾驶警告

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The high voltage (HV) battery cell modules may contain misaligned electrodes that can result in a battery fire.

风险: A vehicle fire while parked or driving can increase the risk of injury.

处置: Owners are advised to park outside immediately after charging and not leave their vehicles charging indoors overnight until the recall repair is complete. Also, owners are advised not to use Level 3 DC chargers and to limit the maximum charge of the battery to 80% until the remedy has been completed. Dealers will replace the high voltage battery cell modules as necessary, free of charge. Owner notification letters were mailed February 11, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93EV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 5, 2025.

SERVICE BRAKES 案号 25V434000 · 2025-06-30

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

风险: A loss of vehicle control increases the risk of a crash.

处置: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) 案号 25V120000 · 2025-02-27

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

风险: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

处置: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V875000 · 2024-11-20

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID.4 vehicles. The rearview camera image may not display when the vehicle is placed in reverse or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will replace the peripheral camera control module, free of charge. Owner notification letters were mailed December 26, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91B3.

STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR 案号 24V651000 · 2024-09-04

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 ID.4 vehicles. The door handles may allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly.

风险: A vehicle door that opens unexpectedly while driving increases the risk of injury.

处置: Volkswagen dealers will inspect and replace the door handles as necessary, and update the vehicle software, free of charge. Owner notification letters were mailed on December 27, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 57J9. This recall expands previous recall numbers 23V-312 and 23V-213. Vehicles previously repaired under 23V-312 and 23V-213 will need to have the new remedy completed.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE 案号 24V643000 · 2024-08-28

摘要: Volkswagen Group of America, Inc. (VW) is recalling certain 2023-2024 ID4 vehicles. The fasteners securing the passenger frontal air bag inflator may be loose.

风险: An improperly secured air bag inflator may not deploy as intended, increasing the risk of injury during a crash.

处置: Dealers will inspect and replace the air bag as necessary, free of charge. Owner notification letters were mailed October 10, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 69E8.

BACK OVER PREVENTION:SOFTWARE 案号 24V344000 · 2024-05-15

摘要: Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

风险: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

处置: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

STRUCTURE 案号 23V750000 · 2023-12-07

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2024 ID.4 vehicles. The interior sunshade for the panoramic glass roof may be insufficiently fire retardant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 302, "Flammability of Interior Materials."

风险: In a fire, fabric that is not fire retardant may further fuel a fire, increasing the risk of injury.

处置: Dealers will apply flame retardant to the sunshade fabric, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 60G3.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES 案号 22V956000 · 2022-12-29

⚠ 停在户外/勿驾驶警告

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 rear-wheel drive vehicles. The 12-Volt battery charging cable may contact the steering column shaft and cause the cable insulation to wear, possibly resulting in a short circuit.

风险: A short circuit may cause a loss of drive power, increasing the risk of a crash. A short circuit also increases the risk of a vehicle fire.

处置: Owners are advised to park outside and away from structures until the remedy has been completed. Dealers will inspect the 12-Volt battery charging cable and repair or replace it, as necessary, free of charge. Owner notification letters are expected to be mailed February 27, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97HA.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR 案号 22V830000 · 2022-11-09

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID4 vehicles. The electric motor sealing ring was improperly assembled, which may allow coolant to leak into the high-voltage system and interfere with the CAN communication and power supply.

风险: Coolant that leaks into the high-voltage system may impact safety-critical systems and warning lights, causing a loss of vehicle control or unintended air bag deployment, and increasing the risk of a crash or injury.

处置: Dealers will inspect and replace the electric motor, if necessary, free of charge. Owner notification letters are expected to be mailed January 6, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 19Q9.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 22V823000 · 2022-11-02

摘要: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8, Audi S3, RS3 Sedan, Q4 E-Tron SUV, A3 Sedan, and 2022-2023 Volkswagen Golf GTI, and ID4 vehicles. The rearview camera image may be blank or unresponsive when the vehicle is placed in reverse gear or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed to Audi owners February 14, 2023. Volkswagen owners will receive an owner notification letter once remedy parts become available. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91EK and (Audi) 91EL.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2023 款 Volkswagen ID.4 有多少投诉?

NHTSA 收到 2023 款 Volkswagen ID.4 共 453 条投诉,约每车龄年 123.3 条。

2023 款 Volkswagen ID.4 最常见的问题是什么?

最常见的类别是电气,占投诉的 46.4%。

2023 款 Volkswagen ID.4 有召回吗?

NHTSA 列出该年款 13 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Inadvertent Door Opening”(2024-05-16 开启,已于 2024-11-04 结案)。

2023 款 Volkswagen ID.4 现在还有人在投诉吗?

近 12 个月新增 108 条投诉,前 12 个月是 159 条,投诉速度在降温。

2023 款 Volkswagen ID.4 跟同类车比起来如何?

NHTSA 收到 2023 款 Volkswagen ID.4 的车主投诉共 453 条,折合每车龄年 123.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.93;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 86 名。与 Volkswagen 其他车型相比,它的投诉率高 322%;与其他电动车相比则高 119%。