InsightArise CarsU.S. Owner Complaint Index
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2023 Tesla Model X problems, complaints & recalls

Typical Falling

NHTSA has received 192 owner complaints about the 2023 Tesla Model X, or 52.3 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 1.24, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #68 for fewest complaints per year. Against other Tesla models its rate is 21% lower; against other Electric vehicles it is 7% lower.

Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count

Complaints filed between 2023-01-06 and 2026-08-13. Median delay from incident to filing: 3 days.

192Complaints
52.3Complaints per year on the road
1.24Complaint index vs. all tracked vehicles
17Recalls
9.9%Share involving a crash or fire
25Last 12 months

Analysis

The previous model year (2022) drew 26.7 complaints per year, fewer than this one. The following model year (2024) drew 9.7 per year, fewer than this one. In its first two years on the road the 2023 model collected 146 complaints, 76% higher than the average vehicle of the same model year.

The most common problem area is Interior & equipment (35.9% of complaints), followed by Steering (22.9%) and Electrical (12.5%). Interior & equipment complaints are 4.0 times as common here as across all tracked vehicles. Within Interior & equipment reports, owners most often mention “horn”, “button”, “center”, “steering wheel” and “small”. 19 reports (9.9%) describe a crash or fire; owners mention 10 injuries and 0 deaths.

Half of the reported incidents happened within 16 months of the model year's start; the busiest period was the second year (54% of incidents). In the last 12 months 25 new complaints were filed, versus 44 in the 12 months before — the pace is falling.

NHTSA lists 17 safety recalls for this model year. 53% of the complaints fall in component areas that a recall addresses. 10 NHTSA defect investigations cover this model year; the most recent is “FSD Collisions in Reduced Roadway Visibility Conditions” (opened 2026-03-18, still open).

Complaint index

  • vs. all tracked vehicles1.24
  • vs. other Tesla models0.79
  • vs. other 2023 models1.24
  • vs. other Electric vehicles0.93
  • Complaints in first 2 years on the road · vs. same-year average (146)1.76
  • #68 of 92 · 2023Rankings ›

1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.

Other model years

  • 201816.1 per year0.38
  • 20199.5 per year0.23
  • 202018.7 per year0.44
  • 20217.1 per year0.17
  • 202226.7 per year0.63
  • 202352.3 per year1.24
  • 20249.7 per year0.23
  • 20259.0 per year0.21

Tesla Model X problems, complaints & recalls by model year ›

What owners complain about

  • Interior & equipment69 · 35.9% · 4.0×
  • Steering44 · 22.9% · 3.53×
  • Electrical24 · 12.5% · 0.79×
  • Body & structure16 · 8.3% · 0.9×
  • Driver-assist systems10 · 5.2% · 0.91×
  • Brakes9 · 4.7% · 0.77×
  • Airbags & seat belts8 · 4.2% · 1.1×
  • Wheels, tires & suspension6 · 3.1% · 1.24×

vs. all vehicles: 1.00 = All-vehicle average

Interior & equipment · Common terms in reports

  • horn55
  • button48
  • center40
  • steering wheel41
  • small23
  • side steering10

Steering · Common terms in reports

  • horn33
  • button33
  • steering wheel37
  • center steering15
  • honk9
  • emergency16

Electrical · Common terms in reports

  • horn4
  • air bags5
  • wheel8
  • result5
  • button5
  • hospital3

Problem areas: Interior & equipment · Electrical · Steering · Wheels, tires & suspension · Driver-assist systems · Body & structure

When complaints were filed

2023: 31 31 2023 2024: 115 115 2024 2025: 31 31 2025 2026: 15 15 2026
  • Crashes reported: 17
  • Fires reported: 2
  • Injuries: 10
  • Deaths: 0

Vehicle age at incident

  • <1 yr25.5%
  • 1–2 yrs54.2%
  • 2–3 yrs13.0%
  • 3–5 yrs7.3%
  • 5+ yrs0.0%

Median age at incident: 16 months

What owners report

Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.

Segment peers · 2023 · Electric vehicles

ModelsComplaintsComplaints per year on the roadComplaint index
2023 Chevrolet Bolt EV5916.10.38
2023 Tesla Model S11230.50.72
2023 Ford Mustang Mach-E11932.40.77
2023 Kia EV613637.00.88
2023 Tesla Model X19252.31.24
2023 Ford F-150 Lightning19954.21.29
2023 Hyundai Ioniq 5385104.82.49
2023 Tesla Model 3417113.52.7
2023 Volkswagen ID.4453123.32.93
2023 Tesla Model Y1,144311.47.4

Safety recalls (17)

BACK OVER PREVENTION:SOFTWARE Campaign 26V283000 · 2026-05-05

Summary: Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.

AIR BAGS Campaign 25V172000 · 2025-03-19

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and 2021-2025 Model X vehicles. An air bag with the incorrect horn pad may have been installed, preventing the horn from sounding.

Risk: An inoperative horn may prevent the driver from alerting other drivers, increasing the risk of a crash.

Remedy: Tesla service will inspect and install an air bag with the correct horn pad as necessary, free of charge. Owner notification letters were mailed May 20, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-20-001.

BACK OVER PREVENTION:SOFTWARE Campaign 25V002000 · 2025-01-07

Summary: Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

Remedy: Tesla released an over-the-air (OTA) software update, free of charge. Tesla will also identify any vehicles that experienced a circuit board failure, or stress that may lead to a circuit board failure, and replace the affected computers, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-25-00-001.

AIR BAGS:FRONTAL:DRIVER SIDE:CUSHION Campaign 24V967000 · 2024-12-24

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2025 Model S and Model X vehicles. The driver's air bag could tear during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 212, "Windshield Mounting."

Risk: A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury.

Remedy: Tesla service will replace the air bag assembly, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-20-001.

LATCHES/LOCKS/LINKAGES:HOOD:LATCH Campaign 24V554000 · 2024-07-24 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

Risk: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES Campaign 24V376000 · 2024-05-28 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Campaign 24V051000 · 2024-01-30 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

Risk: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 24V035000 · 2024-01-22 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.

Risk: A rearview image that does not display while in reverse decreases the driver's visibility and increases the risk of a crash.

Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed March 22, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-002.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH Campaign 23V862000 · 2023-12-19 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

Risk: An unlocked door may unlatch and open during a crash, increasing the risk of injury.

Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE Campaign 23V838000 · 2023-12-12 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

Risk: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

STEERING: STEERING WHEEL/HANDLE BAR Campaign 23V743000 · 2023-11-03

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model S and Model X vehicles. An incorrect air bag may have been installed when the steering yoke or round steering wheel was replaced with a different style of yoke or steering wheel.

Risk: An air bag that is not designed to function with the replacement steering yoke or wheel may deploy incorrectly, increasing the risk of injury during a crash.

Remedy: Tesla Service will inspect and replace the driver air bag as necessary, free of charge. Owner notification letters were mailed January 2, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-005.

ELECTRICAL SYSTEM Campaign 23V679000 · 2023-10-11 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The vehicle controller may fail to detect low brake fluid and will not display a warning light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

Risk: Without a warning light, the vehicle may be driven with low brake fluid, which can reduce braking performance and increase the risk of a crash.

Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed December 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-005.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA Campaign 23V489000 · 2023-07-14

Summary: Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.

Risk: Safety features that are unavailable without any warning to the driver may increase the risk of a crash.

Remedy: Tesla Service will inspect and adjust the pitch angle, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-17-006.

SEAT BELTS:FRONT Campaign 23V488000 · 2023-07-14

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and Model X vehicles. The front-row seat belts may not be connected properly to the pretensioner anchors, which can cause the seat belts to detach.

Risk: A detached seat belt may not properly restrain an occupant during a crash, increasing the risk of injury.

Remedy: Tesla Service will inspect the front-row seat belts and connect the seat belts to pretensioner anchors, or replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed September 12, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-20-004.

BACK OVER PREVENTION Campaign 23V244000 · 2023-04-05 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2023 Model X vehicles equipped with a full self-driving computer 4.0 and running software release version 2023.2.200. Weak camera signal strength may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview image that does not display while in reverse decreases the driver's visibility, increasing the risk of injury or crash.

Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. All affected vehicles have been remedied. Owners may contact Tesla customer service at 1-877-798-3752.

STEERING:AUTOMATED/ADAPTIVE STEERING Campaign 23V085000 · 2023-02-15 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

Risk: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

Remedy: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE Campaign 22V843000 · 2022-11-15 · Over-the-air fix

Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model X vehicles. The restraint control module (RCM) calibration may cause the front passenger air bag to deploy incorrectly during certain low speed crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: A passenger air bag that does not deploy as intended increases the risk of injury during a crash.

Remedy: Tesla has released an over-the-air (OTA) software update to recalibrate the RCM, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-015.

How to check whether your car has an open recall ›

Investigations

Frequently asked questions

How many complaints were filed for the 2023 Tesla Model X?

192 complaints were filed with NHTSA for the 2023 Tesla Model X, or about 52.3 per year on the road.

What is the most common problem reported for the 2023 Tesla Model X?

The most common category is Interior & equipment, accounting for 35.9% of complaints.

Does the 2023 Tesla Model X have any recalls?

NHTSA lists 17 safety recall(s) for this model year. 10 NHTSA defect investigations cover this model year; the most recent is “FSD Collisions in Reduced Roadway Visibility Conditions” (opened 2026-03-18, still open).

Is the 2023 Tesla Model X still generating complaints?

In the last 12 months 25 new complaints were filed, versus 44 in the 12 months before — the pace is falling.

How does the 2023 Tesla Model X compare with similar vehicles?

NHTSA has received 192 owner complaints about the 2023 Tesla Model X, or 52.3 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 1.24, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #68 for fewest complaints per year. Against other Tesla models its rate is 21% lower; against other Electric vehicles it is 7% lower.