NHTSA has received 388 owner complaints about the 2023 Hyundai Ioniq 5, or 102.4 per year on the road — far more complaints than typical (complaint index 2.54, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #81 of 92 by complaints per year (#1 = fewest). Against other Hyundai models its rate is 90% higher; against other Electric vehicles it is 101% higher.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-03-02 and 2026-10-12. Median delay from incident to filing: 8 days.
388Complaints
102.4Complaints per year on the road
2.54Complaint index vs. all tracked vehicles
4Recalls · ⚠ 1
3.9%Share involving a crash or fire
146Last 12 months
Analysis
The previous model year (2022) drew 85.0 complaints per year, fewer than this one. The following model year (2024) drew 80.3 per year, fewer than this one. In its first two years on the road the 2023 model collected 146 complaints, 76% higher than the average vehicle of the same model year.
The most common problem area is Electrical (52.1% of complaints), followed by Transmission / powertrain (14.9%) and Engine (9.8%). Electrical complaints are 3.3 times as common here as across all tracked vehicles. 15 reports (3.9%) describe a crash or fire; owners mention 6 injuries and 2 deaths.
Half of the reported incidents happened within 26 months of the model year's start; the busiest period was the third year (35% of incidents). In the last 12 months 146 new complaints were filed, versus 108 in the 12 months before — up 35%.
NHTSA lists 4 safety recalls for this model year, 1 with a do-not-drive or park-outside warning. 1 NHTSA investigation covers this model year; the most recent is “Loss of Motive Power” (preliminary evaluation, opened 2023-06-08, closed 2024-04-17).
Complaint index
vs. all tracked vehicles2.54
vs. other Hyundai models1.9
vs. other 2023 models2.43
vs. other Electric vehicles2.01
Complaints in first 2 years on the road · vs. same-year average (146)1.76
Vehicle was involved in a double fatal. After viewing of dashcam video I suspect a malfunction of the vehicle may have occurred.
Electrical · 2026-09-28 · ODI 11767563 · Crash
We are reporting a suspected thermal runaway incident involving our recently purchased used 2023 Hyundai Ioniq 5 and have significant concerns regarding the vehicle's safety.
Fuel system · 2026-08-05 · ODI 11755141 · Fire
I was driving my vehicle and it suddenly lost all power. I had to stop in an unsafe place on the road and wait to get my car towed.
Engine · 2026-10-12 · ODI 11770722
ICCU failure. Car went into limp mode then towed to dealership.
Electrical · 2026-09-04 · ODI 11762120
There is a yellow air bag (SRS) safety restraint critical wire harness underneath the seats and it's loose and hanging down touching the floor with lots of slack, very easy for a water bottle or any object to roll under there and pull it loose, which would…
Airbags & seat belts · 2026-07-20 · ODI 11751523
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Hyundai Motor America (Hyundai) is recalling certain 2023-2024 Ioniq 5 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
Risk: A fire increases the risk of injury.
Remedy: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 31, 2026. Owners may contact Hyundai's customer service at 855-371-9460. Hyundai's number for this recall is 305. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 3, 2026.
Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2025 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Remedy: Dealers will inspect and replace the ICCU and its fuse, as necessary. In addition, dealers will update the ICCU software. All repairs will be performed free of charge. Owner notification letters were mailed December 20, 2024. Owners may contact Hyundai customer service at 1-855-371-9460 or Genesis customer service at 1-844-340-9741. Hyundai's numbers for this recall are 272 (Hyundai) and 025G (Genesis). This recall expands and replaces previous recall number 24V-204. Vehicles previously repaired under recall 24V-204 will need to have the new remedy completed.
Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2024 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Remedy: This recall is replaced by NHTSA recall number 24V-868. Vehicles already repaired under this recall will need to have the new remedy completed. Dealers will inspect and replace the ICCU and its fuse, as necessary. In addition, dealers will update the ICCU software. All repairs will be performed free of charge. Owner notification letters were mailed April 22, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 257/021G.
POWER TRAIN:DRIVELINE:DRIVESHAFT Campaign 24V065000 · 2024-02-01
Summary: Hyundai Motor America (Hyundai) is recalling certain 2023 IONIQ 5, IONIQ 6, and Genesis GV60 vehicles. The rear inner driveshaft may have been improperly heat-treated, allowing it to break under load and resulting in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Remedy: Dealers will replace the rear inner driveshaft, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's numbers for this recall are 253(H), 017G(G).
On June 8, 2023, the Office of Defect Investigation (ODI) opened PE23011 to investigate allegations of loss of motor power on model year (MY) 2022 Hyundai Ioniq 5 vehicles. Some consumers reported loss of motor power immediately after a warning lamp illumination or reduction of motive power while the vehicle was in motion. This investigation found that the Integrated Charging Control Unit (ICCU) m…
