NHTSA has received 224 owner complaints about the 2024 Hyundai Ioniq 5, or 80.3 per year on the road — more complaints than typical (complaint index 1.99, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #79 of 89 by complaints per year (#1 = fewest). Against other Hyundai models its rate is 49% higher; against other Electric vehicles it is 58% higher.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2023-11-14 and 2026-10-05. Median delay from incident to filing: 10 days.
224Complaints
80.3Complaints per year on the road
1.99Complaint index vs. all tracked vehicles
3Recalls · ⚠ 1
2.2%Share involving a crash or fire
156Last 12 months
Analysis
The previous model year (2023) drew 102.4 complaints per year, more than this one. The following model year (2025) drew 176.2 per year, more than this one. In its first two years on the road the 2024 model collected 82 complaints, 17% higher than the average vehicle of the same model year.
The most common problem area is Electrical (61.2% of complaints), followed by Transmission / powertrain (14.3%) and Engine (9.8%). Electrical complaints are 3.9 times as common here as across all tracked vehicles. 5 reports (2.2%) describe a crash or fire; owners mention 2 injuries and 0 deaths.
Half of the reported incidents happened within 24 months of the model year's start; the busiest period was the third year (54% of incidents). In the last 12 months 156 new complaints were filed, versus 54 in the 12 months before — up 189%.
NHTSA lists 3 safety recalls for this model year, 1 with a do-not-drive or park-outside warning. 1 NHTSA investigation covers this model year; the most recent is “Loss of Motive Power” (preliminary evaluation, opened 2023-06-08, closed 2024-04-17).
Complaint index
vs. all tracked vehicles1.99
vs. other Hyundai models1.49
vs. other 2024 models2.07
vs. other Electric vehicles1.58
Complaints in first 2 years on the road · vs. same-year average (82)1.17
Going thru a parking lot to a drive thru at a fast food place, rounding a small curve at a very low speed then trying go to 1 st lane out of 2 lanes the car suddenly went out of control and accelerated to center pole.
Steering · 2026-08-11 · ODI 11756364 · Crash
“While stopped at a red light my 2024 Hyundai IONIQ 5, the car moved forward slowly the brake pedal became completely unresponsive and would not slow or stop the vehicle. I had to turn off the engine to bring the car to a stop.
Brakes · 2025-11-28 · ODI 11701929 · Crash
My partner drove it towards location about 1 mile away. Partner had driven it about 3 miles each way just a few hours earlier. Also drove it about 5 hours earlier in the morning, then I drove it about 10 miles.
Electrical · 2026-10-05 · ODI 11769155
My wife experienced a sudden loss/reduction of power-steering assist while driving the Ioniq 5 on [XXX], accompanied by warning indicators with "Check Driver Attention Warning (DAW) system". Vehicle required towing.
Steering · 2026-10-01 · ODI 11768247
Vehicle stopped responding at freeway speeds. Pedals didn’t do anything. Slowly pulled over and off freeway powered off car and back on again. Was able to continue driving home. Almost got stuck in the middle of the freeway
Electrical · 2026-08-26 · ODI 11759757
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Hyundai Motor America (Hyundai) is recalling certain 2023-2024 Ioniq 5 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
Risk: A fire increases the risk of injury.
Remedy: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 31, 2026. Owners may contact Hyundai's customer service at 855-371-9460. Hyundai's number for this recall is 305. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 3, 2026.
Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2025 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Remedy: Dealers will inspect and replace the ICCU and its fuse, as necessary. In addition, dealers will update the ICCU software. All repairs will be performed free of charge. Owner notification letters were mailed December 20, 2024. Owners may contact Hyundai customer service at 1-855-371-9460 or Genesis customer service at 1-844-340-9741. Hyundai's numbers for this recall are 272 (Hyundai) and 025G (Genesis). This recall expands and replaces previous recall number 24V-204. Vehicles previously repaired under recall 24V-204 will need to have the new remedy completed.
Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2024 IONIQ 5, 2023-2024 IONIQ 6, Genesis GV60, Genesis GV70 "Electrified," and Genesis G80 "Electrified" vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Remedy: This recall is replaced by NHTSA recall number 24V-868. Vehicles already repaired under this recall will need to have the new remedy completed. Dealers will inspect and replace the ICCU and its fuse, as necessary. In addition, dealers will update the ICCU software. All repairs will be performed free of charge. Owner notification letters were mailed April 22, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 257/021G.
On June 8, 2023, the Office of Defect Investigation (ODI) opened PE23011 to investigate allegations of loss of motor power on model year (MY) 2022 Hyundai Ioniq 5 vehicles. Some consumers reported loss of motor power immediately after a warning lamp illumination or reduction of motive power while the vehicle was in motion. This investigation found that the Integrated Charging Control Unit (ICCU) m…
