NHTSA has received 46 owner complaints about the 2024 Kia Sorento, or 17.2 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.41, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #37 for fewest complaints per year. Against other Kia models its rate is 52% lower; against other Midsize SUVs it is 68% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2024-02-05 and 2026-08-31. Median delay from incident to filing: 7 days.
46Complaints
17.2Complaints per year on the road
0.41Complaint index vs. all tracked vehicles
2Recalls
10.9%Share involving a crash or fire
21Last 12 months
Analysis
The previous model year (2023) drew 42.5 complaints per year, more than this one. The following model year (2025) drew 73.5 per year, more than this one. In its first two years on the road the 2024 model collected 32 complaints, 54% lower than the average vehicle of the same model year.
The most common problem area is Electrical (23.9% of complaints), followed by Engine (19.6%) and Body & structure (17.4%). Electrical complaints are 1.5 times as common here as across all tracked vehicles. Within Electrical reports, owners most often mention “appointment”, “collision”, “lights”, “safety” and “warning”. 5 reports (10.9%) describe a crash or fire; owners mention 4 injuries and 0 deaths.
Half of the reported incidents happened within 19 months of the model year's start; the busiest period was the second year (48% of incidents). In the last 12 months 21 new complaints were filed, versus 18 in the 12 months before — a steady pace.
NHTSA lists 2 safety recalls for this model year. 24% of the complaints fall in component areas that a recall addresses.
Complaint index
vs. all tracked vehicles0.41
vs. other Kia models0.48
vs. other 2024 models0.45
vs. other Midsize SUVs0.32
Complaints in first 2 years on the road · vs. same-year average (32)0.46
The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked.
Interior & equipment · 2026-03-28 · ODI 11727717
Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving.
Electrical · 2026-01-20 · ODI 11712048 · Crash
While braking in a left hand turn lane waiting for the vehicles in front to turn left through an intersection, the vehicle stalled, shut off, and forced a manual restart in the turn lane.
Transmission / powertrain · 2026-08-31 · ODI 11761179
The front bumper grill to this Sorento model, among others, has a major design flaw that causes the radiator to be highly vulnerable to debris.
Body & structure · 2026-08-24 · ODI 11759285
First AWD Coupler failed at approximately 25,000 miles. It was replaced and the replacement AWD Coupler is failing at approximately 55,000 miles.
Transmission / powertrain · 2026-07-31 · ODI 11753955
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE Campaign 25V006000 · 2025-01-13
Summary: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Summary: Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Risk: A loss of power steering assist increases the risk of a crash.
Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2024 Kia Sorento?
46 complaints were filed with NHTSA for the 2024 Kia Sorento, or about 17.2 per year on the road.
What is the most common problem reported for the 2024 Kia Sorento?
The most common category is Electrical, accounting for 23.9% of complaints.
Does the 2024 Kia Sorento have any recalls?
NHTSA lists 2 safety recall(s) for this model year.
Is the 2024 Kia Sorento still generating complaints?
In the last 12 months 21 new complaints were filed, versus 18 in the 12 months before — a steady pace.
How does the 2024 Kia Sorento compare with similar vehicles?
NHTSA has received 46 owner complaints about the 2024 Kia Sorento, or 17.2 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.41, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #37 for fewest complaints per year. Against other Kia models its rate is 52% lower; against other Midsize SUVs it is 68% lower.