NHTSA has received 50 owner complaints about the 2024 Kia Sorento, or 17.9 per year on the road — far fewer complaints than typical (complaint index 0.44, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #38 of 89 by complaints per year (#1 = fewest). Against other Kia models its rate is 49% lower; against other Midsize SUVs it is 66% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2024-02-05 and 2026-10-05. Median delay from incident to filing: 7 days.
50Complaints
17.9Complaints per year on the road
0.44Complaint index vs. all tracked vehicles
2Recalls
10.0%Share involving a crash or fire
25Last 12 months
Analysis
The previous model year (2023) drew 42.8 complaints per year, more than this one. The following model year (2025) drew 75.0 per year, more than this one. In its first two years on the road the 2024 model collected 32 complaints, 54% lower than the average vehicle of the same model year.
The most common problem area is Electrical (22.0% of complaints), followed by Engine (20.0%) and Body & structure (18.0%). 5 reports (10.0%) describe a crash or fire; owners mention 4 injuries and 0 deaths.
Half of the reported incidents happened within 19 months of the model year's start; the busiest period was the second year (44% of incidents). In the last 12 months 25 new complaints were filed, versus 17 in the 12 months before — up 47%.
NHTSA lists 2 safety recalls for this model year.
Complaint index
vs. all tracked vehicles0.44
vs. other Kia models0.51
vs. other 2024 models0.46
vs. other Midsize SUVs0.34
Complaints in first 2 years on the road · vs. same-year average (32)0.46
The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked.
Unspecified or other · 2026-03-28 · ODI 11727717
Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving.
Electrical · 2026-01-20 · ODI 11712048 · Crash
Delayed Shifting: Noticeable delay when shifting from park to drive or reverse. Slipping Gears: Slipping out of gear unexpectedly.
Transmission / powertrain · 2026-10-05 · ODI 11768997
The cars battery drained precipitously. Was able to sit and recharge. Took it to dealership. There were several code issues P033500 and P040500 among others. In discussion it seems that it might have been the EGR valve among other things.
Engine · 2026-09-18 · ODI 11765210
The contact owns a 2024 Kia Sorento. The contact stated that while driving at approximately 55-60 MPH, a loud boom suddenly occurred. The contact pulled to the side of the road and exited the vehicle with three passengers, including a nephew in a car seat.
Body & structure · 2026-09-15 · ODI 11764322
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE Campaign 25V006000 · 2025-01-13
Summary: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Summary: Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Risk: A loss of power steering assist increases the risk of a crash.
Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
