InsightArise CarsU.S. Owner Complaint Index
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Dodge complaints & recalls by model

Far fewer Within ±30% year on year

Across 2 Dodge models and 18 model years, NHTSA has logged 1,230 owner complaints and 33 recall campaigns. The brand averages 12.6 complaints per year on the road — far fewer complaints than typical (index 0.31).

1,230Complaints
12.6Complaints per year on the road
0.31Complaint index vs. all tracked vehicles
33Campaigns
291Last 12 months
1 open of 2Investigations

Analysis

Among the tracked Dodge models, the Charger has the fewest complaints per year and the Durango the most. By model year, the brand's average rate is highest for 2021 (20.6 per year) and lowest for 2024 (6.8).

Dodge owners complain about Electrical more than owners in general: 23.3% of complaints, 1.5× the share across all tracked vehicles. In the last 12 months owners filed 291 complaints versus 259 in the previous 12 months — up 12%.

Recalls: 33 recall campaigns across the tracked model years, most of them received in 2022 (7). 2 NHTSA investigations touch Dodge models, 1 of them still open.

Models

ModelsSegmentsComplaintsComplaints per year on the roadComplaint indexTrendRecent activityRecallsInvestigationsMost common issue
Dodge Durango Midsize SUVs 78615.20.38 ImprovingWithin ±30% year on year182 Lighting
Dodge Charger Sports & muscle cars 4449.90.25 ImprovingWithin ±30% year on year191 Airbags & seat belts

1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.

By model year · Complaints per year on the road

40.4 2018: 20.2 20.2 2018 2019: 16.9 16.9 2019 2020: 9.7 9.7 2020 2021: 20.6 20.6 2021 2022: 7.7 7.7 2022 2023: 8.4 8.4 2023 2024: 6.8 6.8 2024 2025: 13.2 13.2 2025 2026: 9.5 9.5 2026

All-vehicle average: 40.4

What owners complain about

  • Electrical287 · 23.3% · 1.48×
  • Lighting198 · 16.1% · 10.37×
  • Engine159 · 12.9% · 0.58×
  • Airbags & seat belts140 · 11.4% · 3.0×
  • Unspecified or other95 · 7.7% · 0.86×
  • Transmission / powertrain78 · 6.3% · 0.54×
  • Brakes74 · 6.0% · 1.0×
  • Body & structure69 · 5.6% · 0.62×

vs. all vehicles: 1.00 = All-vehicle average

Recalls by year received

2018: 4 4 2018 2019: 3 3 2019 2020: 3 3 2020 2021: 3 3 2021 2022: 7 7 2022 2023: 2 2 2023 2024: 6 6 2024 2025: 2 2 2025 2026: 3 3 2026

Do-not-drive / park-outside: 0

Investigations

  • Desiccated Air Bag Inflator Rupture Open
    EA21002 · engineering analysis · AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE · Opened 2021-09-17 · Charger, Durango · Model years: 2018, 2019

    From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupt…

  • Active Head Rest Inadvertent Deployment Closed
    PE19014 · preliminary evaluation · SEATS:FRONT ASSEMBLY:HEAD RESTRAINT · Opened 2019-09-09 · Closed 2026-02-25 · Durango · Model years: 2018, 2019, 2020

    The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small …