Mazda CX-5 Interior & equipment problems
77 of the 826 complaints about the Mazda CX-5 (9.3%) concern Interior & equipment, making it the model's third-largest problem area. That share is 1.0× the Interior & equipment share across all tracked vehicles.
Analysis
By model year, Interior & equipment complaints peak with the 2019 model (28, 10% of that year's complaints) and are lowest for the 2025 model (2). 17 Interior & equipment complaints were filed in the last 12 months versus 23 in the 12 months before — a steady pace.
Owners most often describe: “ghost”, “infotainment”, “touch”, “settings” and “screen”. 2 of these reports (2.6%) describe a crash or fire, with 1 injury and 0 deaths mentioned.
No recall campaign addresses Interior & equipment for the tracked model years.
By model year
When complaints were filed
Last 12 months: 17 · Previous 12 months: 23
Common terms in reports
- ghost19
- infotainment18
- touch15
- settings14
- screen22
- navigation12
What owners report
Defect front doors the opening handle has a( trim metal plastic) section separates and the metal part is very sharp and my wife got hurt with the metal portion like I said it's very sharp. I need to cover the handle to prevent that.
New 2023 Mazda CX5. We have experienced 2 Unintended Sudden Acceleration episodes. The most recent one was while backing down our driveway, the car suddenly accelerated when the brake was applied causing considerable damage to the car and house.
My CX-5 has 25,000 miles and recently the a/c failed culminating in a distinct chemical smell in the cabin. The issue was identified as a leaking/failed evaporator which apparently is located behind the dashboard and in turn “dump” the leaking refrigerant…
In early 2025, my 2019 Mazda CX5 automatic would not shift always shift when it should - - it would take several seconds. This was especially concerning when I merged onto freeways and when I drove up hills or steep roads, and needed to pass a slower vehicle.
I purchased a brand new Mazda CX5 in 2020 that now has 46,000 miles on it. It is experiencing the known “ghost touch” issue in which the entertainment system and screen displayed in the center of the dashboard turns itself off and on, changes settings, shuts…
The contact owns a 2019 Mazda CX-5. The contact stated that on several occasions while driving at approximately 10 MPH, the infotainment system changed settings, made phone calls, and changed the distance for automatic braking, which caused the vehicle's…
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Related recalls
No recall campaign addresses Interior & equipment for the tracked model years.
Problem areas · Mazda CX-5
Frequently asked questions
How common are Interior & equipment problems on the Mazda CX-5?
77 of the 826 complaints about the Mazda CX-5 (9.3%) concern Interior & equipment, making it the model's third-largest problem area. That share is 1.0× the Interior & equipment share across all tracked vehicles.
Which Mazda CX-5 model years have the most Interior & equipment complaints?
By model year, Interior & equipment complaints peak with the 2019 model (28, 10% of that year's complaints) and are lowest for the 2025 model (2).
Is there a recall for Mazda CX-5 Interior & equipment problems?
No recall campaign addresses Interior & equipment for the tracked model years.