Mazda CX-5 Electrical problems
94 of the 826 complaints about the Mazda CX-5 (11.4%) concern Electrical, making it the model's second-largest problem area. That share is 0.7× the Electrical share across all tracked vehicles.
Analysis
By model year, Electrical complaints peak with the 2019 model (40, 15% of that year's complaints) and are lowest for the 2018 model (2). 21 Electrical complaints were filed in the last 12 months versus 23 in the 12 months before — a steady pace.
Owners most often describe: “infotainment”, “ghost”, “screen”, “volume” and “navigation”. 8 of these reports (8.5%) describe a crash or fire, with 2 injuries and 0 deaths mentioned.
No recall campaign addresses Electrical for the tracked model years.
By model year
When complaints were filed
Last 12 months: 21 · Previous 12 months: 23
Common terms in reports
- infotainment37
- ghost24
- screen42
- volume20
- navigation23
- touch21
What owners report
What component or system failed or malfunctioned, and is it available for inspection upon request? - Smart Brake Support (SBS) & Forward Obstruction Warning system malfunctioned. Front radar sensor malfunctioned. Parking brake malfunctioned.
My vehicle was damaged by an as yet determined electrical fire seemingly having originated in the passenger door speaker components.
The vehicle's Connectivity Master Unit (CMU) suffers from a severe, persistent electronic hardware malfunction that causes the central information display and dashboard telemetry to blink, cycle, and drop signals erratically.
The infotainment system is experiencing the "ghost touch" problem already identified by Mazda and there has already been a class action lawsuit won regarding this problem.
The infotainment display screen on my 2020 Mazda CX-5 has suffered a severe hardware failure resulting in un-commanded inputs, commonly known as "ghost touching." While driving at highway speeds, the touchscreen constantly registers phantom touches.
Touch Screen and/or infotainment center causing ghost touch. Available for inspection. Ghost touch (known Mazda issue) with touch screen has been changing radio stations, increasing volume to max.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Related recalls
No recall campaign addresses Electrical for the tracked model years.
Problem areas · Mazda CX-5
Related reading
- What electric-vehicle owners complain about, compared with gas carsThe complaint categories that dominate EV reports, how they differ from combustion vehicles, why the numbers are skewed by a few brands, and the live problem mix of the electric segment.
Frequently asked questions
How common are Electrical problems on the Mazda CX-5?
94 of the 826 complaints about the Mazda CX-5 (11.4%) concern Electrical, making it the model's second-largest problem area. That share is 0.7× the Electrical share across all tracked vehicles.
Which Mazda CX-5 model years have the most Electrical complaints?
By model year, Electrical complaints peak with the 2019 model (40, 15% of that year's complaints) and are lowest for the 2018 model (2).
Is there a recall for Mazda CX-5 Electrical problems?
No recall campaign addresses Electrical for the tracked model years.