NHTSA has received 30 owner complaints about the 2025 Volkswagen Jetta, or 16.8 per year on the road — far fewer complaints than typical (complaint index 0.42, where 1.00 is the average of all tracked vehicles). Among the 86 model-year 2025 vehicles we track, it ranks #32 of 86 by complaints per year (#1 = fewest). Against other Volkswagen models its rate is 42% lower; against other Compact cars it is 23% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2025-02-25 and 2026-10-12. Median delay from incident to filing: 7 days.
30Complaints
16.8Complaints per year on the road
0.42Complaint index vs. all tracked vehicles
2Recalls
13.3%Share involving a crash or fire
23Last 12 months
Analysis
The previous model year (2024) drew 16.1 complaints per year, about the same. The following model year (2026) drew 6.0 per year, fewer than this one.
The most common problem area is Transmission / powertrain (20.0% of complaints), followed by Driver-assist systems (16.7%) and Unspecified or other (16.7%). Transmission / powertrain complaints are 1.7 times as common here as across all tracked vehicles. 4 reports (13.3%) describe a crash or fire; owners mention 2 injuries and 0 deaths.
Half of the reported incidents happened within 14 months of the model year's start; the busiest period was the first year (50% of incidents). In the last 12 months 23 new complaints were filed, versus 7 in the 12 months before — up 229%.
Rental Vehicle Door Malfunction (Claim # [Insert Complaint/Claim Number]) Date: XXX To: Damage Recovery Unit / Customer Relations Enterprise Rent-A-Car Dear Sir/Madam, I am writing to formally report a serious safety defect and personal injury resulting from…
Unspecified or other · 2026-09-25 · ODI 11766995
Car was in an accident on 12/5/25 and has been in the body shop for over 5 months because Volkswagen cannot or will not provide the required rear seat belts.
I am not sure. My brakes are making noise. I made multi complaints to dealer and vw. I saw owner with the same car and he had the same problem. Please look into this. Something is wrong with brakes on VWs
Brakes · 2026-10-12 · ODI 11770572
I am the owner/operator of a 2025 Volkswagen Jetta S and am submitting this complaint regarding recurring optical distortion in the windshield within my normal driving field of view.
Body & structure · 2026-09-03 · ODI 11761784
I am reporting a recurring safety defect involving the Adaptive Cruise Control (ACC) system in my 2025 Volkswagen Jetta. The ACC system fails suddenly and without warning while driving, including during highway operation.
Driver-assist systems · 2026-09-03 · ODI 11761837
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jetta and Taos vehicles. The instrument panel may fail to display warning lights or gauges. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Risk: An instrument panel that does not display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: Dealers will update the instrument panel software and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed May 22, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 90Z5. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 22, 2026.
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026 Jetta vehicles. The transmission ground wire may not have been properly connected during assembly, causing an open electrical circuit.
Risk: An open circuit may draw a higher current and increase the risk of a fire.
Remedy: Dealers will inspect and repair transmission ground wire as necessary, free of charge. Owner notification letters were mailed March 31, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97TC. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 13, 2026.
