InsightArise CarsU.S. Owner Complaint Index
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Compact cars: complaints, recalls and trends by model

Within ±30% year on year

The Compact cars segment covers 9 tracked models with 9,033 owner complaints and 131 recall campaigns on record. It averages 21.9 complaints per year on the road — fewer complaints than typical relative to all tracked vehicles (index 0.54).

9Models
9,033Complaints
21.9Complaints per year on the road
0.54Complaint index vs. all tracked vehicles
131Campaigns
7.8%Share involving a crash or fire

Analysis

Mazda Mazda3 has the fewest complaints per year in the segment and Honda Civic the most. The segment's largest problem area is Steering (20.2% of complaints, 3.2× the fleet share).

By model year, the segment's average rate is highest for 2022 (33.5) and lowest for 2021 (16.5). In the last 12 months owners filed 1,373 complaints versus 1,479 in the previous 12 months — down 7%. Models on an improving trend: Mazda Mazda3, Subaru Impreza, Kia Forte and Volkswagen Jetta. Models on a worsening trend: Hyundai Elantra and Honda Civic.

Models

#ModelsComplaintsComplaints per year on the roadComplaint indexTrendRecent activityRecallsMost common issue
1Mazda Mazda3 3256.00.15 ImprovingWithin ±30% year on year15 Electrical
2Toyota Prius 2627.20.18 StableRising11 Electrical
3Subaru Impreza 4998.50.21 ImprovingWithin ±30% year on year13 Body & structure
4Kia Forte 54912.90.32 ImprovingWithin ±30% year on year10 Engine
5Volkswagen Jetta 87017.00.42 ImprovingWithin ±30% year on year22 Engine
6Nissan Sentra 93519.30.48 ImprovingWithin ±30% year on year15 Electrical
7Toyota Corolla 1,14726.70.66 StableWithin ±30% year on year15 Engine
8Hyundai Elantra 1,43428.70.71 WorseningWithin ±30% year on year19 Engine
9Honda Civic 3,01268.21.69 WorseningFalling14 Steering

1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.

By model year · Complaints per year on the road

40.4 2018: 22.1 22.1 2018 2019: 30.5 30.5 2019 2020: 21.1 21.1 2020 2021: 16.5 16.5 2021 2022: 33.5 33.5 2022 2023: 22.2 22.2 2023 2024: 18.8 18.8 2024 2025: 18.6 18.6 2025 2026: 9.8 9.8 2026

All-vehicle average: 40.4

What owners complain about

  • Steering1,829 · 20.2% · 3.16×
  • Engine1,465 · 16.2% · 0.73×
  • Electrical1,074 · 11.9% · 0.76×
  • Unspecified or other825 · 9.1% · 1.02×
  • Transmission / powertrain723 · 8.0% · 0.68×
  • Body & structure564 · 6.2% · 0.69×
  • Brakes512 · 5.7% · 0.94×
  • Airbags & seat belts487 · 5.4% · 1.42×

vs. all vehicles: 1.00 = All-vehicle average

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