Luxury SUVs: complaints, recalls and trends by model
The Luxury SUVs segment covers 9 tracked models with 5,115 owner complaints and 153 recall campaigns on record. It averages 14.2 complaints per year on the road — far fewer complaints than typical relative to all tracked vehicles (index 0.35).
Analysis
Lexus NX has the fewest complaints per year in the segment and Acura MDX the most. The segment's largest problem area is Engine (23.5% of complaints, 1.1× the fleet share).
By model year, the segment's average rate is highest for 2025 (23.8) and lowest for 2023 (10.1). In the last 12 months owners filed 1,573 complaints versus 1,167 in the previous 12 months — up 35%. Models on an improving trend: Audi Q7 and BMW X3. Models on a worsening trend: Lexus NX, Lexus RX, Mercedes-Benz GLE and Mercedes-Benz GLC.
Models
| # | Models | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Most common issue |
|---|---|---|---|---|---|---|---|---|
| 1 | Lexus NX | 237 | 6.7 | 0.17 | Worsening | Within ±30% year on year | 9 | Electrical |
| 2 | Audi Q7 | 364 | 6.8 | 0.17 | Improving | Within ±30% year on year | 20 | Engine |
| 3 | Lexus RX | 441 | 11.7 | 0.29 | Worsening | Within ±30% year on year | 12 | Airbags & seat belts |
| 4 | Mercedes-Benz GLE | 498 | 12.4 | 0.31 | Worsening | Within ±30% year on year | 2 | Engine |
| 5 | Audi Q5 | 575 | 12.8 | 0.32 | Stable | Rising | 19 | Electrical |
| 6 | Mercedes-Benz GLC | 529 | 13.3 | 0.33 | Worsening | Rising | 8 | Engine |
| 7 | BMW X3 | 665 | 15.9 | 0.39 | Improving | Rising | 40 | Electrical |
| 8 | BMW X5 | 825 | 22.8 | 0.56 | Worsening | Within ±30% year on year | 44 | Electrical |
| 9 | Acura MDX | 981 | 26.6 | 0.66 | Stable | Rising | 16 | Engine |
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
By model year · Complaints per year on the road
All-vehicle average: 40.4
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average