Luxury SUVs: complaints, recalls and trends by model
The Luxury SUVs segment covers 9 tracked models with 4,611 owner complaints and 158 recall campaigns on record. It averages 15.1 complaints per year on the road — far fewer complaints than typical relative to all tracked vehicles (index 0.36).
Analysis
Audi Q7 has the fewest complaints per year in the segment and Acura MDX the most. The segment's largest problem area is Engine (24.0% of complaints, 1.1× the fleet share).
By model year, the segment's average rate is highest for 2025 (23.3) and lowest for 2023 (9.7). In the last 12 months owners filed 1,402 complaints versus 1,122 in the previous 12 months — a steady pace. Models on an improving trend: Audi Q7 and BMW X3. Models on a worsening trend: Lexus NX, Lexus RX, Mercedes-Benz GLE and Mercedes-Benz GLC.
Models
| # | Models | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Most common issue |
|---|---|---|---|---|---|---|---|---|
| 1 | Audi Q7 | 349 | 7.3 | 0.17 | Improving | Steady | 20 | Engine |
| 2 | Lexus NX | 123 | 8.0 | 0.19 | Worsening | Steady | 7 | Electrical |
| 3 | Lexus RX | 303 | 11.3 | 0.27 | Worsening | Steady | 8 | Airbags & seat belts |
| 4 | Mercedes-Benz GLE | 476 | 12.8 | 0.3 | Worsening | Steady | 2 | Engine |
| 5 | Mercedes-Benz GLC | 510 | 13.9 | 0.33 | Worsening | Steady | 3 | Engine |
| 6 | Audi Q5 | 553 | 14.1 | 0.33 | Stable | Rising | 19 | Electrical |
| 7 | BMW X3 | 606 | 14.6 | 0.35 | Improving | Rising | 41 | Electrical |
| 8 | BMW X5 | 768 | 22.4 | 0.53 | Worsening | Steady | 42 | Electrical |
| 9 | Acura MDX | 923 | 27.9 | 0.66 | Stable | Rising | 16 | Engine |
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.
By model year · Complaints per year on the road
All-vehicle average: 42.1
What owners complain about
vs. all vehicles: 1.00 = All-vehicle average
Frequently asked questions
Which of the Luxury SUVs has the fewest owner complaints?
Audi Q7 has the fewest complaints per year in the segment and Acura MDX the most. The segment's largest problem area is Engine (24.0% of complaints, 1.1× the fleet share).
Which Luxury SUVs are improving or worsening?
By model year, the segment's average rate is highest for 2025 (23.3) and lowest for 2023 (9.7). In the last 12 months owners filed 1,402 complaints versus 1,122 in the previous 12 months — a steady pace. Models on an improving trend: Audi Q7 and BMW X3. Models on a worsening trend: Lexus NX, Lexus RX, Mercedes-Benz GLE and Mercedes-Benz GLC.