InsightArise CarsU.S. Owner Complaint Index
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2023 Chrysler Pacifica problems, complaints & recalls

Typical Rising

NHTSA has received 191 owner complaints about the 2023 Chrysler Pacifica, or 52.0 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 1.24, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #67 for fewest complaints per year. Against other Chrysler models its rate is about the same; against other Minivans it is about the same.

Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count

Complaints filed between 2023-01-24 and 2026-08-25. Median delay from incident to filing: 6 days.

191Complaints
52.0Complaints per year on the road
1.24Complaint index vs. all tracked vehicles
14Recalls · ⚠ 1
2.1%Share involving a crash or fire
91Last 12 months

Analysis

The previous model year (2022) drew 68.3 complaints per year, more than this one. The following model year (2024) drew 25.0 per year, fewer than this one. In its first two years on the road the 2023 model collected 56 complaints, 33% lower than the average vehicle of the same model year.

The most common problem area is Engine (34.0% of complaints), followed by Airbags & seat belts (16.2%) and Transmission / powertrain (15.7%). Engine complaints are 1.5 times as common here as across all tracked vehicles. Within Engine reports, owners most often mention “shut soon”, “safely shut”, “engine”, “turtle” and “hybrid”. 4 reports (2.1%) describe a crash or fire; owners mention 2 injuries and 0 deaths.

Half of the reported incidents happened within 29 months of the model year's start; the busiest period was the third year (41% of incidents). In the last 12 months 91 new complaints were filed, versus 52 in the 12 months before — the pace is rising.

NHTSA lists 14 safety recalls for this model year, 1 with a do-not-drive or park-outside warning. 39% of the complaints fall in component areas that a recall addresses. 2 NHTSA defect investigations cover this model year; the most recent is “Loss of motive power due to an internal wiring connector short.” (opened 2024-02-27, still open).

Complaint index

  • vs. all tracked vehicles1.24
  • vs. other Chrysler models0.96
  • vs. other 2023 models1.24
  • vs. other Minivans1.0
  • Complaints in first 2 years on the road · vs. same-year average (56)0.67
  • #67 of 92 · 2023Rankings ›

1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road.

Other model years

  • 2018124.6 per year2.96
  • 201945.6 per year1.08
  • 202033.6 per year0.8
  • 202168.7 per year1.63
  • 202268.3 per year1.62
  • 202352.0 per year1.24
  • 202425.0 per year0.59
  • 202516.7 per year0.4

Chrysler Pacifica problems, complaints & recalls by model year ›

What owners complain about

  • Engine65 · 34.0% · 1.53×
  • Airbags & seat belts31 · 16.2% · 4.24×
  • Transmission / powertrain30 · 15.7% · 1.35×
  • Electrical30 · 15.7% · 1.0×
  • Interior & equipment13 · 6.8% · 0.76×
  • Steering8 · 4.2% · 0.65×
  • Other6 · 3.1% · 1.71×
  • Brakes4 · 2.1% · 0.35×

vs. all vehicles: 1.00 = All-vehicle average

Engine · Common terms in reports

  • shut soon23
  • safely shut16
  • engine47
  • turtle12
  • hybrid20
  • power34

Airbags & seat belts · Common terms in reports

  • notification air16
  • air bags19
  • recall29
  • received18
  • amount15
  • exceeded reasonable13

Transmission / powertrain · Common terms in reports

  • safely shut9
  • shut soon9
  • shoulder10
  • hybrid9
  • pull10
  • traffic11

Problem areas: Engine · Electrical · Transmission / powertrain · Steering · Interior & equipment · Brakes · Airbags & seat belts · Body & structure · Fuel system

When complaints were filed

2023: 16 16 2023 2024: 40 40 2024 2025: 76 76 2025 2026: 59 59 2026
  • Crashes reported: 4
  • Fires reported: 0
  • Injuries: 2
  • Deaths: 0

Vehicle age at incident

  • <1 yr11.5%
  • 1–2 yrs20.9%
  • 2–3 yrs41.4%
  • 3–5 yrs26.2%
  • 5+ yrs0.0%

Median age at incident: 29 months

What owners report

Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.

Segment peers · 2023 · Minivans

ModelsComplaintsComplaints per year on the roadComplaint index
2023 Kia Carnival5013.60.32
2023 Toyota Sienna6618.00.43
2023 Honda Odyssey9626.10.62
2023 Chrysler Pacifica19152.01.24

Safety recalls (14)

AIR BAGS:FRONTAL Campaign 26V358000 · 2026-06-02

Summary: Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica and Voyager vehicles. The spring inside the front seat harness connector may contact electrical terminals.

Risk: The unintended connection may prevent the air bags from deploying, increasing the risk of injury during a crash.

Remedy: Dealers will replace the spring, free of charge. Owner notification letters were mailed July 16, 2026. Owners may contact Braun's customer service at 1-800-488-0359.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 26V327000 · 2026-05-21

Summary: Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:CRITICAL FASTENERS Campaign 26V296000 · 2026-05-11

Summary: Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica vehicles. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Braun will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed June 16, 2026. Owners may contact Braun's customer service at 1-800-488-0359 or Q'Straint's customer service at 1-800-987-9987.

AIR BAGS:SIDE/WINDOW:CURTAIN Campaign 26V189000 · 2026-03-26

Summary: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Risk: Air bags with insufficient pressure retention increase the risk of ejection and injury during a crash.

Remedy: Dealers will replace the side curtain air bags, as necessary, free of charge. Owner notification letters were mailed May 14, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 06D, 10D, and 11D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 2, 2026. This recall expands and replaces previous NHTSA recall numbers 25V302 and 25V573. Vehicles previously repaired under a prior recall will need to have the new remedy completed.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Campaign 25V876000 · 2025-12-17

Summary: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Campaign 25V877000 · 2025-12-17

Summary: Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 25V388000 · 2025-06-12

Summary: Chrysler (FCA US, LLC) is recalling certain 2023 Chrysler Pacifica and Voyager vehicles. Due to a manufacturing error, the rearview camera image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rearview camera, as necessary free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 34C.

AIR BAGS:SIDE/WINDOW:CURTAIN Campaign 25V302000 · 2025-05-08

Summary: Chrysler (FCA US, LLC) is recalling certain 2022-2025 Pacifica and Voyager vehicles. The right and left side curtain air bags may have insufficient pressure retention from improperly sealed seams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Risk: An air bag with insufficient pressure retention increases the risk of ejection and injury during a crash.

Remedy: Dealers will replace the side curtain air bags, as necessary free of charge. Owner notification letters were mailed beginning October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 06C, 54C, 55C. This recall is replaced by NHTSA recall number 26V189. Vehicles already repaired under this recall will need to have the new remedy completed.

AIR BAGS:SIDE/WINDOW:CURTAIN Campaign 24V793000 · 2024-10-24

Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Risk: An air bag that does not deploy during a crash increases the risk of injury.

Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 24V436000 · 2024-06-13 · Over-the-air fix

Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE Campaign 24V199000 · 2024-03-14

Summary: Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: An air bag that does not deploy in a crash can increase the risk of injury.

Remedy: Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY Campaign 23V753000 · 2023-11-09

⚠ Park-outside / do-not-drive warning

Summary: Chrysler (FCA US, LLC) is recalling certain 2023 Chrysler Pacifica plug-in hybrid electric vehicles. An electrical short may occur due to an incorrectly installed 12-volt battery isolator post, resulting in a fire while parked or driving.

Risk: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will correct the isolator to fit the anti-rotation stud, free of charge. Owner notification letters were mailed November 28, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is B0A.

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS Campaign 23V500000 · 2023-07-20

Summary: Chrysler (FCA US, LLC) is recalling certain 2023 Pacifica Plug-In Hybrid Electric vehicles. The fuel line may be deformed, causing a fuel leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will inspect and replace the fuel line as necessary, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77A.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES Campaign 23V010000 · 2023-01-17

Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

How to check whether your car has an open recall ›

Investigations

Frequently asked questions

How many complaints were filed for the 2023 Chrysler Pacifica?

191 complaints were filed with NHTSA for the 2023 Chrysler Pacifica, or about 52.0 per year on the road.

What is the most common problem reported for the 2023 Chrysler Pacifica?

The most common category is Engine, accounting for 34.0% of complaints.

Does the 2023 Chrysler Pacifica have any recalls?

NHTSA lists 14 safety recall(s) for this model year. 2 NHTSA defect investigations cover this model year; the most recent is “Loss of motive power due to an internal wiring connector short.” (opened 2024-02-27, still open).

Is the 2023 Chrysler Pacifica still generating complaints?

In the last 12 months 91 new complaints were filed, versus 52 in the 12 months before — the pace is rising.

How does the 2023 Chrysler Pacifica compare with similar vehicles?

NHTSA has received 191 owner complaints about the 2023 Chrysler Pacifica, or 52.0 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 1.24, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #67 for fewest complaints per year. Against other Chrysler models its rate is about the same; against other Minivans it is about the same.