Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2020-01-06 and 2026-09-01. Median delay from incident to filing: 8 days.
Analysis
The previous model year (2019) drew 45.6 complaints per year, more than this one. The following model year (2021) drew 68.7 per year, more than this one. In its first two years on the road the 2020 model collected 22 complaints, 61% lower than the average vehicle of the same model year.
The most common problem area is Engine (33.5% of complaints), followed by Electrical (19.2%) and Transmission / powertrain (16.1%). Engine complaints are 1.5 times as common here as across all tracked vehicles. Within Engine reports, owners most often mention “engine”, “shut”, “light”, “van” and “check”. 13 reports (5.8%) describe a crash or fire; owners mention 11 injuries and 0 deaths.
Half of the reported incidents happened within 48 months of the model year's start; the busiest period was years three to five (45% of incidents). In the last 12 months 45 new complaints were filed, versus 45 in the 12 months before — a steady pace.
NHTSA lists 6 safety recalls for this model year, 1 with a do-not-drive or park-outside warning. 26% of the complaints fall in component areas that a recall addresses. 3 NHTSA defect investigations cover this model year; the most recent is “Loss of motive power due to an internal wiring connector short.” (opened 2024-02-27, still open).
Safety recalls (6)
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Campaign 26V362000 · 2026-06-04
⚠ Park-outside / do-not-drive warning
Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Campaign 25V876000 · 2025-12-17
Summary: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
AIR BAGS:SIDE/WINDOW:CURTAIN Campaign 24V793000 · 2024-10-24
Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES Campaign 23V010000 · 2023-01-17
Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 20V191000 · 2020-09-10 · Over-the-air fix
Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH Campaign 20V334000 · 2020-06-09
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46.
Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
How to check whether your car has an open recall ›
Frequently asked questions
How many complaints were filed for the 2020 Chrysler Pacifica?
224 complaints were filed with NHTSA for the 2020 Chrysler Pacifica, or about 33.6 per year on the road.
What is the most common problem reported for the 2020 Chrysler Pacifica?
The most common category is Engine, accounting for 33.5% of complaints.
Does the 2020 Chrysler Pacifica have any recalls?
NHTSA lists 6 safety recall(s) for this model year. 3 NHTSA defect investigations cover this model year; the most recent is “Loss of motive power due to an internal wiring connector short.” (opened 2024-02-27, still open).
Is the 2020 Chrysler Pacifica still generating complaints?
In the last 12 months 45 new complaints were filed, versus 45 in the 12 months before — a steady pace.
How does the 2020 Chrysler Pacifica compare with similar vehicles?
NHTSA has received 224 owner complaints about the 2020 Chrysler Pacifica, or 33.6 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 0.80, where 1.00 is the average of all tracked vehicles). Among the 82 model-year 2020 vehicles we track, it ranks #53 for fewest complaints per year. Against other Chrysler models its rate is 38% lower; against other Minivans it is 35% lower.