InsightArise Cars美國車主申訴指數
繁體中文

2020 年款 Chrysler Pacifica 問題、申訴與召回

一般 平穩

NHTSA 收到 2020 年款 Chrysler Pacifica 的車主申訴共 224 筆,換算每車齡年 33.6 筆,以同車齡的車來說申訴數屬一般水準(申訴指數 0.80;1.00 為全部追蹤車款的平均)。在我們追蹤的 82 款 2020 年款車中,它的每年申訴數由少到多排第 53 名。與 Chrysler 其他車款相比,它的申訴率低 38%;與其他多人座休旅相比則低 35%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2020-01-06 與 2026-09-01 之間。 事故發生到提出申訴的中位延遲:8 天。

224申訴
33.6每車齡年申訴數
0.8申訴指數 對比全部追蹤車款
6召回 · ⚠ 1
5.8%涉及碰撞或起火的比例
45近 12 個月

分析

前一年款(2019)每年 45.6 筆,比這一年款多。後一年款(2021)每年 68.7 筆,比這一年款多。2020 年款上路前兩年累積 22 筆申訴,比同年款車的平均低 61%。

最常見的問題類別是引擎(佔申訴 33.5%),其次是電系(19.2%)與變速箱/動力系統(16.1%)。引擎類申訴在這裡的比例是全部追蹤車款的 1.5 倍。在引擎類申訴裡,車主最常提到 “engine”、“shut”、“light”、“van”與“check”。有 13 筆申訴(5.8%)提到碰撞或起火;車主通報 11 人受傷、0 人死亡。

一半的事故發生在年款起算 48 個月內;最集中的時期是第三到第五年(佔 45%)。近 12 個月新增 45 筆申訴,前 12 個月是 45 筆,速度大致平穩。

NHTSA 列出這個年款 6 件安全召回,其中 1 件帶有勿駕駛或停戶外警告。 有 26% 的申訴落在召回已處理的零件範圍。有 3 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Loss of motive power due to an internal wiring connector short.」(2024-02-27 開啟,仍在進行中)。

申訴指數

  • 對比全部追蹤車款0.8
  • 對比 Chrysler 其他車款0.62
  • 對比其他 2020 年款0.89
  • 對比其他多人座休旅0.65
  • 上路前兩年的申訴數 · 對比同年款平均 (22)0.39
  • 第 53 名/共 82 · 2020排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

  • 2018124.6 每年2.96
  • 201945.6 每年1.08
  • 202033.6 每年0.8
  • 202168.7 每年1.63
  • 202268.3 每年1.62
  • 202352.0 每年1.24
  • 202425.0 每年0.59
  • 202516.7 每年0.4

Chrysler Pacifica 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 引擎75 · 33.5% · 1.51×
  • 電系43 · 19.2% · 1.22×
  • 變速箱/動力系統36 · 16.1% · 1.38×
  • 轉向24 · 10.7% · 1.65×
  • 內裝與配備11 · 4.9% · 0.55×
  • 其他10 · 4.5% · 2.49×
  • 車身與結構9 · 4.0% · 0.44×
  • 煞車7 · 3.1% · 0.51×

對比全部車款: 1.00 = 全部車款平均

引擎 · 申訴中常見的詞

  • engine41
  • shut21
  • light33
  • van10
  • check21
  • hybrid12

電系 · 申訴中常見的詞

  • van12
  • electrical18
  • system hybrid5
  • hybrid propulsion5
  • propulsion system5
  • battery13

變速箱/動力系統 · 申訴中常見的詞

  • transmission17
  • hybrid11
  • shut12
  • park12
  • charging system5
  • van6

問題分類: 引擎 · 電系 · 變速箱/動力系統 · 轉向 · 內裝與配備 · 煞車 · 安全氣囊與安全帶 · 車身與結構 · 燃油系統

申訴提出的年份

2020: 8 8 2020 2021: 14 14 2021 2022: 33 33 2022 2023: 45 45 2023 2024: 53 53 2024 2025: 43 43 2025 2026: 28 28 2026
  • 通報碰撞: 10
  • 通報起火: 3
  • 受傷: 11
  • 死亡: 0

事故發生時的車齡

  • 1 年內4.9%
  • 1–2 年8.0%
  • 2–3 年15.6%
  • 3–5 年44.6%
  • 5 年以上26.8%

事故車齡中位數: 48 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2020 · 多人座休旅

車款申訴每車齡年申訴數申訴指數
2020 Toyota Sienna385.70.14
2020 Chrysler Pacifica22433.60.8
2020 Honda Odyssey45768.51.63

安全召回 (6)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案號 26V362000 · 2026-06-04

⚠ 停在戶外/勿駕駛警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

風險: A vehicle fire increases the risk of injury.

處置: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案號 25V876000 · 2025-12-17

摘要: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

風險: An unsecured wheelchair can move during transit, increasing the risk of injury.

處置: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

AIR BAGS:SIDE/WINDOW:CURTAIN 案號 24V793000 · 2024-10-24

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

風險: An air bag that does not deploy during a crash increases the risk of injury.

處置: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES 案號 23V010000 · 2023-01-17

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

風險: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

處置: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案號 20V191000 · 2020-09-10 · OTA 修復

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

風險: The lingering rearview image can distract the driver, increasing the risk of a crash.

處置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH 案號 20V334000 · 2020-06-09

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

風險: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

處置: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

常見問題

2020 年款 Chrysler Pacifica 有多少申訴?

NHTSA 收到 2020 年款 Chrysler Pacifica 共 224 筆申訴,約每車齡年 33.6 筆。

2020 年款 Chrysler Pacifica 最常見的問題是什麼?

最常見的類別是引擎,佔申訴的 33.5%。

2020 年款 Chrysler Pacifica 有召回嗎?

NHTSA 列出這個年款 6 件安全召回。 有 3 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Loss of motive power due to an internal wiring connector short.」(2024-02-27 開啟,仍在進行中)。

2020 年款 Chrysler Pacifica 現在還有人在申訴嗎?

近 12 個月新增 45 筆申訴,前 12 個月是 45 筆,速度大致平穩。

2020 年款 Chrysler Pacifica 跟同類車比起來如何?

NHTSA 收到 2020 年款 Chrysler Pacifica 的車主申訴共 224 筆,換算每車齡年 33.6 筆,以同車齡的車來說申訴數屬一般水準(申訴指數 0.80;1.00 為全部追蹤車款的平均)。在我們追蹤的 82 款 2020 年款車中,它的每年申訴數由少到多排第 53 名。與 Chrysler 其他車款相比,它的申訴率低 38%;與其他多人座休旅相比則低 35%。