Chrysler Pacifica 2020: problemas, quejas y retiros
TípicoConstante
La NHTSA ha recibido 224 quejas de propietarios sobre el Chrysler Pacifica 2020, es decir 33,6 por año en circulación: un número de quejas habitual para un vehículo de su edad (índice de quejas 0,80; 1,00 es el promedio de todos los vehículos seguidos). Entre los 82 vehículos del año-modelo 2020 que seguimos, ocupa el puesto 53 por menos quejas al año. Frente a otros modelos Chrysler, su tasa es un 38 % menor; frente a otros Minivans, es un 35 % menor.
Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2020-01-06 y el 2026-09-01. Mediana entre el incidente y la presentación: 8 días.
224Quejas
33.6Quejas por año en circulación
0.8Índice de quejas vs. todos los vehículos
6Retiros · ⚠ 1
5.8%Porcentaje con choque o incendio
45Últimos 12 meses
Análisis
El año-modelo anterior (2019) registró 45,6 quejas al año, más que este. El año-modelo siguiente (2021) registró 68,7 al año, más que este. En sus dos primeros años en circulación, el modelo 2020 acumuló 22 quejas, un 61 % menor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Motor (33,5 % de las quejas), seguido de Sistema eléctrico (19,2 %) y Transmisión (16,1 %). Las quejas de Motor son aquí 1,5 veces más frecuentes que en el conjunto de vehículos seguidos. En las quejas de Motor, los dueños mencionan sobre todo “engine”, “shut”, “light”, “van” y “check”. 13 quejas (5,8 %) describen un choque o incendio; los dueños mencionan 11 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 48 meses siguientes al inicio del año-modelo; el periodo más intenso fue del tercer al quinto año (45 % de los incidentes). En los últimos 12 meses se presentaron 45 quejas nuevas, frente a 45 en los 12 meses anteriores: un ritmo constante.
La NHTSA registra 6 retiros de seguridad para este año-modelo, 1 con aviso de no conducir o estacionar afuera. El 26 % de las quejas corresponde a componentes cubiertos por un retiro. 3 investigaciones de la NHTSA cubren este año-modelo; la más reciente es «Loss of motive power due to an internal wiring connector short.» (abierta el 2024-02-27, aún abierta).
Índice de quejas
vs. todos los vehículos0.8
vs. otros modelos Chrysler0.62
vs. otros modelos 20200.89
vs. otros Minivans0.65
Quejas en los primeros 2 años · vs. promedio del mismo año-modelo (22)0.39
Driver side airbags failed to deploy during total loss head on collision.
Airbags y cinturones · 2026-04-22 · ODI 11733109 · Choque
Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021.
Otros · 2026-04-22 · ODI 11733112 · Choque
We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years.
Sistema eléctrico · 2026-09-01 · ODI 11761392
Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from…
Sistema eléctrico · 2026-08-26 · ODI 11759715
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated.
Dirección · 2026-07-23 · ODI 11752426
Extractos de quejas presentadas ante la NHTSA (en inglés), recortados. El número ODI es el identificador del registro en la NHTSA.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Número 26V362000 · 2026-06-04
⚠ Aviso: estacionar afuera / no conducir
Resumen: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Riesgo: A vehicle fire increases the risk of injury.
Solución: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Número 25V876000 · 2025-12-17
Resumen: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Riesgo: An unsecured wheelchair can move during transit, increasing the risk of injury.
Solución: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
AIR BAGS:SIDE/WINDOW:CURTAIN Número 24V793000 · 2024-10-24
Resumen: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Riesgo: An air bag that does not deploy during a crash increases the risk of injury.
Solución: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES Número 23V010000 · 2023-01-17
Resumen: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Riesgo: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Solución: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Número 20V191000 · 2020-09-10 · Corrección remota
Resumen: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Riesgo: The lingering rearview image can distract the driver, increasing the risk of a crash.
Solución: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH Número 20V334000 · 2020-06-09
Resumen: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Riesgo: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Solución: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46.
Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-202…
Pedestrian alert soundsCerrada
DP22005 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · Abierta el 2023-01-27 · Cerrada 2023-08-07 · Número 22V063000 · Años-modelo: 2018, 2019, 2020, 2021, 2022
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Transmission fault leading to loss of motive powerCerrada
PE22008 · POWER TRAIN · Abierta el 2022-07-22 · Cerrada 2024-03-27 · Número 23V010 · Años-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysl…
Preguntas frecuentes
¿Cuántas quejas tiene el Chrysler Pacifica 2020?
Se presentaron 224 quejas ante la NHTSA por el Chrysler Pacifica 2020, unas 33,6 por año en circulación.
¿Cuál es el problema más común del Chrysler Pacifica 2020?
La categoría más común es Motor, con el 33,5 % de las quejas.
¿Tiene retiros el Chrysler Pacifica 2020?
La NHTSA registra 6 retiro(s) de seguridad para este año-modelo. 3 investigaciones de la NHTSA cubren este año-modelo; la más reciente es «Loss of motive power due to an internal wiring connector short.» (abierta el 2024-02-27, aún abierta).
¿El Chrysler Pacifica 2020 sigue generando quejas?
En los últimos 12 meses se presentaron 45 quejas nuevas, frente a 45 en los 12 meses anteriores: un ritmo constante.
¿Cómo se compara el Chrysler Pacifica 2020 con vehículos similares?
La NHTSA ha recibido 224 quejas de propietarios sobre el Chrysler Pacifica 2020, es decir 33,6 por año en circulación: un número de quejas habitual para un vehículo de su edad (índice de quejas 0,80; 1,00 es el promedio de todos los vehículos seguidos). Entre los 82 vehículos del año-modelo 2020 que seguimos, ocupa el puesto 53 por menos quejas al año. Frente a otros modelos Chrysler, su tasa es un 38 % menor; frente a otros Minivans, es un 35 % menor.