InsightArise Cars美国车主投诉指数
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2020 款 Chrysler Pacifica 问题、投诉与召回

一般 平稳

NHTSA 收到 2020 款 Chrysler Pacifica 的车主投诉共 224 条,折合每车龄年 33.6 条,以同车龄的车来说投诉数属一般水平(投诉指数 0.80;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 53 名。与 Chrysler 其他车型相比,它的投诉率低 38%;与其他MPV相比则低 35%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-01-06 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:8 天。

224投诉
33.6每车龄年投诉数
0.8投诉指数 对比全部跟踪车型
6召回 · ⚠ 1
5.8%涉及碰撞或起火的比例
45近 12 个月

分析

前一年款(2019)每年 45.6 条,比这一年款多。后一年款(2021)每年 68.7 条,比这一年款多。2020 款上路前两年累计 22 条投诉,比同年款车的平均低 61%。

最常见的问题类别是发动机(占投诉 33.5%),其次是电气(19.2%)与变速箱/动力系统(16.1%)。发动机类投诉在这里的比例是全部跟踪车型的 1.5 倍。在发动机类投诉里,车主最常提到 “engine”、“shut”、“light”、“van”与“check”。有 13 条投诉(5.8%)提到碰撞或起火;车主报告 11 人受伤、0 人死亡。

一半的事故发生在年款起算 48 个月内;最集中的时期是第三到第五年(占 45%)。近 12 个月新增 45 条投诉,前 12 个月是 45 条,速度大致平稳。

NHTSA 列出该年款 6 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 26% 的投诉落在召回已处理的部件范围。有 3 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Loss of motive power due to an internal wiring connector short.”(2024-02-27 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型0.8
  • 对比 Chrysler 其他车型0.62
  • 对比其他 2020 年款0.89
  • 对比其他MPV0.65
  • 上路前两年的投诉数 · 对比同年款平均 (22)0.39
  • 第 53 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018124.6 每年2.96
  • 201945.6 每年1.08
  • 202033.6 每年0.8
  • 202168.7 每年1.63
  • 202268.3 每年1.62
  • 202352.0 每年1.24
  • 202425.0 每年0.59
  • 202516.7 每年0.4

Chrysler Pacifica 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机75 · 33.5% · 1.51×
  • 电气43 · 19.2% · 1.22×
  • 变速箱/动力系统36 · 16.1% · 1.38×
  • 转向24 · 10.7% · 1.65×
  • 内饰与配置11 · 4.9% · 0.55×
  • 其他10 · 4.5% · 2.49×
  • 车身与结构9 · 4.0% · 0.44×
  • 刹车7 · 3.1% · 0.51×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • engine41
  • shut21
  • light33
  • van10
  • check21
  • hybrid12

电气 · 投诉中常见的词

  • van12
  • electrical18
  • system hybrid5
  • hybrid propulsion5
  • propulsion system5
  • battery13

变速箱/动力系统 · 投诉中常见的词

  • transmission17
  • hybrid11
  • shut12
  • park12
  • charging system5
  • van6

问题分类: 发动机 · 电气 · 变速箱/动力系统 · 转向 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 车身与结构 · 燃油系统

投诉提交的年份

2020: 8 8 2020 2021: 14 14 2021 2022: 33 33 2022 2023: 45 45 2023 2024: 53 53 2024 2025: 43 43 2025 2026: 28 28 2026
  • 报告碰撞: 10
  • 报告起火: 3
  • 受伤: 11
  • 死亡: 0

事故发生时的车龄

  • 1 年内4.9%
  • 1–2 年8.0%
  • 2–3 年15.6%
  • 3–5 年44.6%
  • 5 年以上26.8%

事故车龄中位数: 48 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · MPV

车型投诉每车龄年投诉数投诉指数
2020 Toyota Sienna385.70.14
2020 Chrysler Pacifica22433.60.8
2020 Honda Odyssey45768.51.63

安全召回 (6)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 26V362000 · 2026-06-04

⚠ 停在户外/勿驾驶警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

风险: A vehicle fire increases the risk of injury.

处置: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V876000 · 2025-12-17

摘要: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

AIR BAGS:SIDE/WINDOW:CURTAIN 案号 24V793000 · 2024-10-24

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES 案号 23V010000 · 2023-01-17

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

风险: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

处置: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V191000 · 2020-09-10 · OTA 修复

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH 案号 20V334000 · 2020-06-09

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

风险: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

处置: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Chrysler Pacifica 有多少投诉?

NHTSA 收到 2020 款 Chrysler Pacifica 共 224 条投诉,约每车龄年 33.6 条。

2020 款 Chrysler Pacifica 最常见的问题是什么?

最常见的类别是发动机,占投诉的 33.5%。

2020 款 Chrysler Pacifica 有召回吗?

NHTSA 列出该年款 6 项安全召回。 有 3 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Loss of motive power due to an internal wiring connector short.”(2024-02-27 开启,仍在进行中)。

2020 款 Chrysler Pacifica 现在还有人在投诉吗?

近 12 个月新增 45 条投诉,前 12 个月是 45 条,速度大致平稳。

2020 款 Chrysler Pacifica 跟同类车比起来如何?

NHTSA 收到 2020 款 Chrysler Pacifica 的车主投诉共 224 条,折合每车龄年 33.6 条,以同车龄的车来说投诉数属一般水平(投诉指数 0.80;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 53 名。与 Chrysler 其他车型相比,它的投诉率低 38%;与其他MPV相比则低 35%。