InsightArise Cars美国车主投诉指数
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2021 款 Chrysler Pacifica 问题、投诉与召回

较多 平稳

NHTSA 收到 2021 款 Chrysler Pacifica 的车主投诉共 390 条,折合每车龄年 68.7 条,以同车龄的车来说投诉比一般车多(投诉指数 1.63;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 70 名。与 Chrysler 其他车型相比,它的投诉率高 26%;与其他MPV相比则高 32%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2021-04-20 与 2026-08-28 之间。 事故发生到提交投诉的中位延迟:6 天。

390投诉
68.7每车龄年投诉数
1.63投诉指数 对比全部跟踪车型
7召回 · ⚠ 1
3.1%涉及碰撞或起火的比例
61近 12 个月

分析

前一年款(2020)每年 33.6 条,比这一年款少。后一年款(2022)每年 68.3 条,与这一年款差不多。2021 款上路前两年累计 118 条投诉,比同年款车的平均高 93%。

最常见的问题类别是发动机(占投诉 37.2%),其次是电气(21.3%)与变速箱/动力系统(17.7%)。发动机类投诉在这里的比例是全部跟踪车型的 1.7 倍。在发动机类投诉里,车主最常提到 “charging system”、“hybrid”、“engine”、“shoulder”与“van”。有 12 条投诉(3.1%)提到碰撞或起火;车主报告 11 人受伤、0 人死亡。

一半的事故发生在年款起算 31 个月内;最集中的时期是第三到第五年(占 34%)。近 12 个月新增 61 条投诉,前 12 个月是 74 条,速度大致平稳。

NHTSA 列出该年款 7 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 32% 的投诉落在召回已处理的部件范围。有 3 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Loss of motive power due to an internal wiring connector short.”(2024-02-27 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.63
  • 对比 Chrysler 其他车型1.26
  • 对比其他 2021 年款1.8
  • 对比其他MPV1.32
  • 上路前两年的投诉数 · 对比同年款平均 (118)1.93
  • 第 70 名/共 85 · 2021排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018124.6 每年2.96
  • 201945.6 每年1.08
  • 202033.6 每年0.8
  • 202168.7 每年1.63
  • 202268.3 每年1.62
  • 202352.0 每年1.24
  • 202425.0 每年0.59
  • 202516.7 每年0.4

Chrysler Pacifica 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机145 · 37.2% · 1.68×
  • 电气83 · 21.3% · 1.35×
  • 变速箱/动力系统69 · 17.7% · 1.52×
  • 内饰与配置27 · 6.9% · 0.77×
  • 燃油系统18 · 4.6% · 1.07×
  • 转向11 · 2.8% · 0.43×
  • 其他11 · 2.8% · 1.55×
  • 车身与结构9 · 2.3% · 0.25×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • charging system38
  • hybrid46
  • engine87
  • shoulder34
  • van27
  • shut42

电气 · 投诉中常见的词

  • hybrid36
  • notification prevention18
  • prevention recall16
  • tool22
  • confirms available21
  • amount recall25

变速箱/动力系统 · 投诉中常见的词

  • charging system18
  • power40
  • hybrid21
  • error20
  • transmission27
  • message21

问题分类: 发动机 · 电气 · 变速箱/动力系统 · 转向 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 车身与结构 · 燃油系统

投诉提交的年份

2021: 26 26 2021 2022: 92 92 2022 2023: 89 89 2023 2024: 72 72 2024 2025: 63 63 2025 2026: 48 48 2026
  • 报告碰撞: 11
  • 报告起火: 1
  • 受伤: 11
  • 死亡: 0

事故发生时的车龄

  • 1 年内10.0%
  • 1–2 年23.3%
  • 2–3 年22.8%
  • 3–5 年34.4%
  • 5 年以上9.5%

事故车龄中位数: 31 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · MPV

车型投诉每车龄年投诉数投诉指数
2021 Toyota Sienna407.10.17
2021 Honda Odyssey13824.30.58
2021 Chrysler Pacifica39068.71.63

安全召回 (7)

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 26V362000 · 2026-06-04

⚠ 停在户外/勿驾驶警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

风险: A vehicle fire increases the risk of injury.

处置: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V876000 · 2025-12-17

摘要: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V877000 · 2025-12-17

摘要: Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

AIR BAGS:SIDE/WINDOW:CURTAIN 案号 24V793000 · 2024-10-24

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V436000 · 2024-06-13 · OTA 修复

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

处置: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES 案号 23V010000 · 2023-01-17

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

风险: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

处置: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

SEATS:MID/REAR ASSEMBLY 案号 22V181000 · 2022-03-24

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

风险: An unsecured seat increases the risk of injury in a crash.

处置: Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2021 款 Chrysler Pacifica 有多少投诉?

NHTSA 收到 2021 款 Chrysler Pacifica 共 390 条投诉,约每车龄年 68.7 条。

2021 款 Chrysler Pacifica 最常见的问题是什么?

最常见的类别是发动机,占投诉的 37.2%。

2021 款 Chrysler Pacifica 有召回吗?

NHTSA 列出该年款 7 项安全召回。 有 3 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Loss of motive power due to an internal wiring connector short.”(2024-02-27 开启,仍在进行中)。

2021 款 Chrysler Pacifica 现在还有人在投诉吗?

近 12 个月新增 61 条投诉,前 12 个月是 74 条,速度大致平稳。

2021 款 Chrysler Pacifica 跟同类车比起来如何?

NHTSA 收到 2021 款 Chrysler Pacifica 的车主投诉共 390 条,折合每车龄年 68.7 条,以同车龄的车来说投诉比一般车多(投诉指数 1.63;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 70 名。与 Chrysler 其他车型相比,它的投诉率高 26%;与其他MPV相比则高 32%。