2021 款 Toyota Sienna 问题、投诉与召回

少很多升温

NHTSA 收到 2021 款 Toyota Sienna 的车主投诉共 40 条，折合每车龄年 7.1 条，以同车龄的车来说投诉比一般车少很多（投诉指数 0.17；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 15 名。与 Toyota 其他车型相比，它的投诉率低 79%；与其他MPV相比则低 86%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2020-12-03 与 2026-09-02 之间。事故发生到提交投诉的中位延迟：8 天。

40投诉

7.1每车龄年投诉数

0.17投诉指数对比全部跟踪车型

4召回

2.5%涉及碰撞或起火的比例

16近 12 个月

分析

前一年款（2020）每年 5.7 条，比这一年款少。后一年款（2022）每年 3.2 条，比这一年款少。2021 款上路前两年累计 7 条投诉，比同年款车的平均低 89%。

最常见的问题类别是安全气囊与安全带（占投诉 32.5%），其次是车身与结构（20.0%）与刹车（12.5%）。安全气囊与安全带类投诉在这里的比例是全部跟踪车型的 8.5 倍。在安全气囊与安全带类投诉里，车主最常提到 “bags recall”、“notification air”、“air bags”、“hybrid”与“confirms available”。有 1 条投诉（2.5%）提到碰撞或起火；车主报告 1 人受伤、0 人死亡。

一半的事故发生在年款起算 42 个月内；最集中的时期是第三到第五年（占 32%）。近 12 个月新增 16 条投诉，前 12 个月是 8 条，投诉速度在升温。

NHTSA 列出该年款 4 项安全召回。有 50% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型0.17
对比 Toyota 其他车型0.21
对比其他 2021 年款0.19
对比其他MPV0.14
上路前两年的投诉数 · 对比同年款平均 (7)0.11
第 15 名／共 85 · 2021排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

20188.0 每年0.19
20195.9 每年0.14
20205.7 每年0.14
20217.1 每年0.17
20223.2 每年0.08
202318.0 每年0.43
202424.3 每年0.58
2025158.4 每年3.76

Toyota Sienna 各年款问题、投诉与召回 ›

车主在抱怨什么

安全气囊与安全带13 · 32.5% · 8.51×
车身与结构8 · 20.0% · 2.18×
刹车5 · 12.5% · 2.06×
发动机3 · 7.5% · 0.34×
其他3 · 7.5% · 4.15×
变速箱／动力系统2 · 5.0% · 0.43×
电气2 · 5.0% · 0.32×
轮胎、轮毂与悬挂2 · 5.0% · 2.01×

对比全部车型: 1.00 = 全部车型平均

安全气囊与安全带 · 投诉中常见的词

bags recall9
notification air9
air bags10
hybrid10
confirms available9
tool confirms9

车身与结构 · 投诉中常见的词

entertainment3
mirror4
liftgate3
digital3
rear6
hybrid3

问题分类: 车身与结构 · 内饰与配置 · 刹车

投诉提交的年份

报告碰撞: 0
报告起火: 1
受伤: 1
死亡: 0

事故发生时的车龄

1 年内22.5%
1–2 年5.0%
2–3 年7.5%
3–5 年32.5%
5 年以上32.5%

事故车龄中位数: 42 个月

车主怎么说

The contact owned a 2021 Toyota Sienna Hybrid. The vehicle was parked in the driveway when an explosion occurred; the vehicle burned down.

发动机 · 2026-04-03 · ODI 11729036 · 起火
Headliner cut too large, doesn't hold rear passenger climate controls, climate controls fall out and hit rear passengers. This happens at any speed.

车身与结构 · 2021-05-11 · ODI 11416133
The electronic driver's seat motor and track assembly failed completely on my 2021 Toyota Sienna (VIN: [XXX]) at less than 18,000 miles. The seat is permanently seized in a fixed position.

其他 · 2026-09-02 · ODI 11761587
My liftgate has been making loud noises upon closing. The dealership checked it and diagnosed that the trunk door is mis-aligned, leaving a gap so that the door WOULD NOT SECURELY CLOSE. I was referred to the body shop to have the shocks and hinges changed.

车身与结构 · 2026-09-02 · ODI 11761738
Vehicle safety SOS button is not functioning properly. When the SOS button is depressed in case of emergency, the vehicle notifies user at the emergency system is un operational.

内饰与配置 · 2026-07-22 · ODI 11752014

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · MPV

车型	投诉	每车龄年投诉数	投诉指数
2021 Toyota Sienna	40	7.1	0.17
2021 Honda Odyssey	138	24.3	0.58
2021 Chrysler Pacifica	390	68.7	1.63

安全召回 (4)

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V877000 · 2025-12-17

摘要: Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

SEATS:MID/REAR ASSEMBLY:RECLINER 案号 25V086000 · 2025-02-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Sienna Hybrid vehicles. The bolts for the seatbacks on the third-row seat assemblies may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints," 207, "Seating Systems," and 225, "Child Restraint Anchorage Systems."

风险: An improperly tightened seatback may not adequately restrain the occupant during a crash, increasing their risk of injury.

处置: Dealers will tighten the seat assembly bolts, free of charge. Owner notification letters were mailed April 1, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA05.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案号 22V239000 · 2022-04-13

摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

风险: Driving with a deactivated stability control system increases the risk of a crash.

处置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.

怎么查你的车有没有未完成的召回 ›

缺陷调查

Pedestrian alert sounds 已结案

DP22005 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…

常见问题

2021 款 Toyota Sienna 有多少投诉？

NHTSA 收到 2021 款 Toyota Sienna 共 40 条投诉，约每车龄年 7.1 条。

2021 款 Toyota Sienna 最常见的问题是什么？

最常见的类别是安全气囊与安全带，占投诉的 32.5%。

2021 款 Toyota Sienna 有召回吗？

NHTSA 列出该年款 4 项安全召回。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。

2021 款 Toyota Sienna 现在还有人在投诉吗？

近 12 个月新增 16 条投诉，前 12 个月是 8 条，投诉速度在升温。