InsightArise Cars美国车主投诉指数
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2018 款 Toyota Sienna 问题、投诉与召回

少很多 近期投诉太少,无法判断

NHTSA 收到 2018 款 Toyota Sienna 的车主投诉共 69 条,折合每车龄年 8.0 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.19;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 10 名。与 Toyota 其他车型相比,它的投诉率低 77%;与其他MPV相比则低 85%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-01-10 与 2026-07-14 之间。 事故发生到提交投诉的中位延迟:7 天。

69投诉
8.0每车龄年投诉数
0.19投诉指数 对比全部跟踪车型
7召回
7.2%涉及碰撞或起火的比例
6近 12 个月

分析

后一年款(2019)每年 5.9 条,比这一年款少。2018 款上路前两年累计 17 条投诉,比同年款车的平均低 81%。

最常见的问题类别是变速箱/动力系统(占投诉 24.6%),其次是燃油系统(17.4%)与内饰与配置(15.9%)。变速箱/动力系统类投诉在这里的比例是全部跟踪车型的 2.1 倍。在变速箱/动力系统类投诉里,车主最常提到 “whining”、“transmission”、“program”、“throttle”与“mode”。有 5 条投诉(7.2%)提到碰撞或起火;车主报告 6 人受伤、0 人死亡。

一半的事故发生在年款起算 30 个月内;最集中的时期是五年以后(占 29%)。近 12 个月新增 6 条投诉。

NHTSA 列出该年款 7 项安全召回。 有 39% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型0.19
  • 对比 Toyota 其他车型0.23
  • 对比其他 2018 年款0.16
  • 对比其他MPV0.15
  • 上路前两年的投诉数 · 对比同年款平均 (17)0.19
  • 第 10 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Toyota Sienna 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 变速箱/动力系统17 · 24.6% · 2.11×
  • 燃油系统12 · 17.4% · 4.04×
  • 内饰与配置11 · 15.9% · 1.77×
  • 车身与结构6 · 8.7% · 0.95×
  • 发动机5 · 7.2% · 0.32×
  • 电气5 · 7.2% · 0.46×
  • 安全气囊与安全带4 · 5.8% · 1.52×
  • 其他4 · 5.8% · 3.21×

对比全部车型: 1.00 = 全部车型平均

变速箱/动力系统 · 投诉中常见的词

  • whining6
  • transmission12
  • program3
  • throttle3
  • mode4
  • accelerating3

燃油系统 · 投诉中常见的词

  • fuel11
  • gasoline7
  • confirms available5
  • received7
  • tool confirms4
  • unavailable4

内饰与配置 · 投诉中常见的词

  • van4
  • fee3
  • due3
  • side3
  • recall4
  • safety3

问题分类: 车身与结构 · 内饰与配置 · 刹车

投诉提交的年份

2018: 9 9 2018 2019: 8 8 2019 2020: 18 18 2020 2021: 9 9 2021 2022: 3 3 2022 2023: 4 4 2023 2024: 7 7 2024 2025: 5 5 2025 2026: 6 6 2026
  • 报告碰撞: 5
  • 报告起火: 0
  • 受伤: 6
  • 死亡: 0

事故发生时的车龄

  • 1 年内17.4%
  • 1–2 年15.9%
  • 2–3 年23.2%
  • 3–5 年14.5%
  • 5 年以上29.0%

事故车龄中位数: 30 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · MPV

车型投诉每车龄年投诉数投诉指数
2018 Toyota Sienna698.00.19
2018 Honda Odyssey973112.22.67
2018 Chrysler Pacifica1,081124.62.96

安全召回 (7)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS 案号 19V553000 · 2019-07-25

摘要: Vantage Mobility International, LLC (Vantage) is recalling certain 2012-2018 AMS Genesis wheelchair vans, built on a Toyota Sienna vehicles. The rubber brake hoses that attach to the rear wheel assembly may be too short, causing them to rub against the rear axle trailing arm.

风险: The contact may cause failure of the rear brake hoses, resulting in a loss of vehicle control and reduced braking ability, increasing the risk of a crash.

处置: Vantage will notify owners, and dealers will install a set of rear brake hoses that will provide the proper clearance, free of charge. The recall began December 16, 2019. Owners may contact Vantage customer service at 1-800-488-9082.

STEERING 案号 19V532000 · 2019-07-16

摘要: Braun Corporation (Braun) is recalling certain modified 2017-2020 Toyota Sienna vehicles. The steering shaft extensions may have been improperly manufactured, possibly causing the extensions to fracture.

风险: If the steering shaft extension completely fractures, it can cause a loss of steering, increasing the risk of a crash.

处置: Braun has notified owners, and dealers will replace the steering shaft extensions, free of charge. The recall began July 25, 2019. Owners may contact Braun customer service at 1-800-488-0359.

EQUIPMENT:OTHER:LABELS 案号 19V503000 · 2019-06-28

摘要: Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash.

处置: SET will notify owners and provide a corrected label for placement over the inaccurate label, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. SET's number for this recall is SET19A.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS 案号 19V410000 · 2019-06-04

摘要: Braun Corporation (Braun) is recalling certain 2014-2019 Toyota Sienna mobility van conversions. The brake lines may have incorrect tube nut fittings installed, which may cause a pressure drop within the braking system.

风险: The reduction in the braking system pressure may cause a loss of braking power in the rear braking system, increasing the risk of crash.

处置: Braun has notified owners, and dealers will install an adaptor to correct the issue, free of charge. The recall began June 25, 2019. Owners may contact Braun customer service at 1-800-488-0359.

WHEELS 案号 18V130000 · 2018-02-22

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Sienna vehicles built with a specific lot of 10-spoke alloy wheels from one production facility. These wheels may not have been properly cooled during manufacturing. As a result, the wheels may crack in the spokes from an impact while driving.

风险: If the wheels crack at the spokes, the wheel may separate from the hub assembly causing a loss of vehicle control and increasing the risk of a crash.

处置: Toyota began notifying owners initially by phone on February 26, 2018 and will mail letters to any unnotified owner starting on April 20, 2018. Dealers will inspect the wheels and replace them if necessary depending on their production location, free of charge. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0J.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2018 款 Toyota Sienna 有多少投诉?

NHTSA 收到 2018 款 Toyota Sienna 共 69 条投诉,约每车龄年 8.0 条。

2018 款 Toyota Sienna 最常见的问题是什么?

最常见的类别是变速箱/动力系统,占投诉的 24.6%。

2018 款 Toyota Sienna 有召回吗?

NHTSA 列出该年款 7 项安全召回。

2018 款 Toyota Sienna 现在还有人在投诉吗?

近 12 个月新增 6 条投诉。

2018 款 Toyota Sienna 跟同类车比起来如何?

NHTSA 收到 2018 款 Toyota Sienna 的车主投诉共 69 条,折合每车龄年 8.0 条,以同车龄的车来说投诉比一般车少很多(投诉指数 0.19;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 10 名。与 Toyota 其他车型相比,它的投诉率低 77%;与其他MPV相比则低 85%。