InsightArise Cars美国车主投诉指数
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2018 款 Chrysler Pacifica 问题、投诉与召回

多很多 升温

NHTSA 收到 2018 款 Chrysler Pacifica 的车主投诉共 1,081 条,折合每车龄年 124.6 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.96;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 68 名。与 Chrysler 其他车型相比,它的投诉率高 129%;与其他MPV相比则高 139%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2017-11-14 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:10 天。

1,081投诉
124.6每车龄年投诉数
2.96投诉指数 对比全部跟踪车型
12召回
4.9%涉及碰撞或起火的比例
192近 12 个月

分析

后一年款(2019)每年 45.6 条,比这一年款少。2018 款上路前两年累计 292 条投诉,比同年款车的平均高 228%。

最常见的问题类别是发动机(占投诉 40.3%),其次是电气(18.6%)与转向(10.9%)。发动机类投诉在这里的比例是全部跟踪车型的 1.8 倍。在发动机类投诉里,车主最常提到 “head gasket”、“engine”、“van”、“cylinder”与“misfire”。有 53 条投诉(4.9%)提到碰撞或起火;车主报告 19 人受伤、0 人死亡。

一半的事故发生在年款起算 54 个月内;最集中的时期是五年以后(占 45%)。近 12 个月新增 192 条投诉,前 12 个月是 122 条,投诉速度在升温。

NHTSA 列出该年款 12 项安全召回。 有 37% 的投诉落在召回已处理的部件范围。有 6 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Intermittent Loss of Electric Power Steering”(2025-09-05 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型2.96
  • 对比 Chrysler 其他车型2.29
  • 对比其他 2018 年款2.54
  • 对比其他MPV2.39
  • 上路前两年的投诉数 · 对比同年款平均 (292)3.28
  • 第 68 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018124.6 每年2.96
  • 201945.6 每年1.08
  • 202033.6 每年0.8
  • 202168.7 每年1.63
  • 202268.3 每年1.62
  • 202352.0 每年1.24
  • 202425.0 每年0.59
  • 202516.7 每年0.4

Chrysler Pacifica 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机436 · 40.3% · 1.82×
  • 电气201 · 18.6% · 1.18×
  • 转向118 · 10.9% · 1.68×
  • 变速箱/动力系统109 · 10.1% · 0.87×
  • 其他72 · 6.7% · 3.7×
  • 内饰与配置60 · 5.6% · 0.62×
  • 刹车20 · 1.9% · 0.31×
  • 车身与结构18 · 1.7% · 0.19×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • head gasket111
  • engine283
  • van94
  • cylinder90
  • misfire65
  • blown55

电气 · 投诉中常见的词

  • van33
  • hybrid36
  • battery53
  • electrical41
  • propulsion system15
  • sliding17

转向 · 投诉中常见的词

  • steering108
  • wheel69
  • gradual17
  • sticking21
  • o'clock12
  • turns25

问题分类: 发动机 · 电气 · 变速箱/动力系统 · 转向 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 车身与结构 · 燃油系统

投诉提交的年份

2017: 5 5 2017 2018: 118 118 2018 2019: 169 169 2019 2020: 64 64 2020 2021: 68 68 2021 2022: 131 131 2022 2023: 125 125 2023 2024: 140 140 2024 2025: 140 140 2025 2026: 121 121 2026
  • 报告碰撞: 30
  • 报告起火: 26
  • 受伤: 19
  • 死亡: 0

事故发生时的车龄

  • 1 年内14.3%
  • 1–2 年14.5%
  • 2–3 年6.4%
  • 3–5 年19.6%
  • 5 年以上45.1%

事故车龄中位数: 54 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · MPV

车型投诉每车龄年投诉数投诉指数
2018 Toyota Sienna698.00.19
2018 Honda Odyssey973112.22.67
2018 Chrysler Pacifica1,081124.62.96

安全召回 (12)

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V876000 · 2025-12-17

摘要: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES 案号 23V010000 · 2023-01-17

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

风险: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

处置: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 19V886000 · 2019-12-12

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY 案号 19V348000 · 2019-05-09

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

风险: A loss of power steering assist or a stall can increase the risk of crash.

处置: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM 案号 19V143000 · 2019-02-28

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.

风险: A control arm separation could increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect the right front knuckle and lower control arm for damage, replacing the components as necessary. The right front lower control arm knuckle pinch bolt will be replaced with a larger-diameter pinch bolt. These repairs will be performed free of charge. The recall began April 26, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V15.

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD 案号 18V524000 · 2018-08-09

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

风险: A vehicle stall can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 18V492000 · 2018-07-26

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.

风险: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT 案号 18V493000 · 2018-07-26

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.

风险: If the axle shaft disengages from the CV joint, the vehicle will have a loss of drive or allow the vehicle to move while in the "Park" position. Either condition may increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the left or right halfshaft assembly, free of charge. The recall began September 18, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U80.

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE 案号 18V395000 · 2018-06-14

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

风险: If the MPR is engaged unintentionally, the vehicle could roll away striking and injuring a bystander or cause a crash.

处置: Chrysler will notify owners, and dealers will replace the MPR plug, free of charge. The recall began July 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U50.

ELECTRICAL SYSTEM:WIRING 案号 18V332000 · 2018-05-17

摘要: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

风险: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

处置: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

EQUIPMENT 案号 17V824000 · 2017-12-21

摘要: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

风险: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

处置: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

SEAT BELTS:REAR/OTHER 案号 17V542000 · 2017-08-31

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.

风险: Inadvertent unlatching of the left outboard seat belt can increase the risk of injury in the event of a crash.

处置: Chrysler will notify owners, and dealers will install a shorter second-row seat belt buckle, free of charge. The recall began October 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T54.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Chrysler Pacifica 有多少投诉?

NHTSA 收到 2018 款 Chrysler Pacifica 共 1,081 条投诉,约每车龄年 124.6 条。

2018 款 Chrysler Pacifica 最常见的问题是什么?

最常见的类别是发动机,占投诉的 40.3%。

2018 款 Chrysler Pacifica 有召回吗?

NHTSA 列出该年款 12 项安全召回。 有 6 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Intermittent Loss of Electric Power Steering”(2025-09-05 开启,仍在进行中)。

2018 款 Chrysler Pacifica 现在还有人在投诉吗?

近 12 个月新增 192 条投诉,前 12 个月是 122 条,投诉速度在升温。

2018 款 Chrysler Pacifica 跟同类车比起来如何?

NHTSA 收到 2018 款 Chrysler Pacifica 的车主投诉共 1,081 条,折合每车龄年 124.6 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.96;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 68 名。与 Chrysler 其他车型相比,它的投诉率高 129%;与其他MPV相比则高 139%。