Chrysler Pacifica 各年款问题、投诉与召回
在 8 个跟踪年款（2018–2025）中，NHTSA 累计收到 Chrysler Pacifica 的车主投诉 2,650 条与 35 项安全召回，平均每车龄年 54.3 条，投诉比一般车多（对全部跟踪车型的指数 1.29）。在MPV级别的 4 款车中，它的每年投诉数由少到多排第 3 名；级别平均是 52.1。
数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。 计算方式
分析
趋势在改善。以上路前两年的投诉数、并与同年款其他车相比来衡量，2023与2024 款比 2018与2019 款低 67%（每个年款早期投诉 52 条，早年是 177 条）。
2018 款的投诉率最高（每年 124.6 条），2025 款最低（16.7 条）。2018 款的投诉率比这款车自己的平均高出五成以上，是最需要仔细查的年款。2024 款明显低于这款车的平均。
综合所有跟踪年款，最常见的问题类别是发动机（占投诉 36.5%），其次是电气（17.7%）与变速箱／动力系统（14.4%）。发动机类投诉在这里的比例是全部跟踪车型的 1.6 倍。车主投诉中反复出现的词：“van”、“hybrid”、“shut soon”、“safely shut”与“power”。有 109 条投诉（4.1%）提到碰撞或起火；所有年款合计报告 61 人受伤、1 人死亡。
近 12 个月车主提出 565 条投诉，前 12 个月是 458 条，速度大致平稳。近期投诉最多的是 2018 款（192 条）。综合各年款，一半的事故发生在年款起算 39 个月内。
召回：跟踪年款合计 35 项召回案，以 2024 年收件最多（6 项），其中 2 项带有勿驾驶或停户外警告，2 项可用 OTA 修复。有 6 项 NHTSA 缺陷调查涵盖这款车，其中 3 项仍在进行，最近一项是“Intermittent Loss of Electric Power Steering”（2025-09-05 开启，仍在进行中）。
同级别中每年投诉比它少的有 Toyota Sienna与Kia Carnival；比它多的有 Honda Odyssey。
各年款一览
| 年款 | 投诉 | 每车龄年投诉数 | 投诉指数 | 上路前两年的投诉数 | 对比同年款平均 | 近 12 个月 | 召回 | 最常见问题 | |
|---|---|---|---|---|---|---|---|---|---|
| 2018 要特别留意的年款 | 1,081 | 124.6 | 2.96 | 292 | 3.28 | 192 | 12 | 发动机 | 查看 › |
| 2019 | 350 | 45.6 | 1.08 | 63 | 0.78 | 61 | 7 | 发动机 | 查看 › |
| 2020 | 224 | 33.6 | 0.8 | 22 | 0.39 | 45 | 6 ⚠ | 发动机 | 查看 › |
| 2021 | 390 | 68.7 | 1.63 | 118 | 1.93 | 61 | 7 ⚠ | 发动机 | 查看 › |
| 2022 | 319 | 68.3 | 1.62 | 118 | 1.6 | 65 | 10 ⚠ | 发动机 | 查看 › |
| 2023 | 191 | 52.0 | 1.24 | 56 | 0.67 | 91 | 14 ⚠ | 发动机 | 查看 › |
| 2024 | 67 | 25.0 | 0.59 | 48 | 0.68 | 29 | 11 | 发动机 | 查看 › |
| 2025 投诉最少 | 28 | 16.7 | 0.4 | — | — | 21 | 9 | 安全气囊与安全带 | 查看 › |
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。 上路前两年的投诉数: 对比同年款平均. 计算方式
趋势 · 对比同年款平均
上路前两年的投诉数 ÷ 全部车型平均 (1.00)
投诉提交的年份
近 12 个月: 565 · 前 12 个月: 458 平稳
问题分类
其他
128 · 4.8% · 2.67 对比全部车型 · 降温
- notification hybrid56
- hybrid propulsion58
- propulsion system58
- system recall55
轮胎、轮毂与悬挂
29 · 1.1% · 0.44 对比全部车型 · 近期投诉太少，无法判断
- lower control9
- control arm8
- suspension9
- creaking noise5
驾驶辅助系统
24 · 0.9% · 0.16 对比全部车型 · 近期投诉太少，无法判断
- cruise control13
- adaptive cruise10
- collision13
- system16
灯光
4 · 0.2% · 0.1 对比全部车型 · 近期投诉太少，无法判断
投诉达 40 条以上的问题分类才有专页。
投诉中常见的词
- van434
- hybrid465
- shut soon181
- safely shut137
- power638
- engine light377
- propulsion system119
- charging system129
事故发生时的车龄
事故车龄中位数: 39 个月
车主怎么说
The contact owns a 2023 Chrysler Pacifica. The contact stated that after parking the vehicle on a slight incline and exiting the vehicle, the vehicle started rolling backwards while the driver’s side door was still open.
The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down.
The steering sticks normally when slightly turned especially going highway speeds around bends. You have to “yank” the wheel from it being stuck and risk over steering off the road or into other lane. Huge safety risk.
While driving my 2018 Chrysler Pacifica FWD with approximately 86,000 miles, I have noticed abnormal steering behavior when going around gradual curves.
We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years.
节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。
同级别对手 · MPV
| # | 车型 | 投诉 | 每车龄年投诉数 | 投诉指数 | 趋势 | 近期动态 | 召回 | 最常见问题 |
|---|---|---|---|---|---|---|---|---|
| 1 | Toyota Sienna | 603 | 28.8 | 0.68 | 恶化中 | 升温 | 17 | 其他 |
| 2 | Kia Carnival | 433 | 44.0 | 1.05 | 改善中 | 平稳 | 6 | 电气 |
| 3 | Chrysler Pacifica | 2,650 | 54.3 | 1.29 | 改善中 | 平稳 | 35 | 发动机 |
| 4 | Honda Odyssey | 3,165 | 77.1 | 1.83 | 改善中 | 升温 | 27 | 电气 |
召回（按收件年份）
- 召回案: 35
- 勿驾驶／停户外: 2
- OTA 修复: 2
安全召回: 2018 (12) · 2019 (7) · 2020 (6) · 2021 (7) · 2022 (10) · 2023 (14) · 2024 (11) · 2025 (9)
缺陷调查
- Intermittent Loss of Electric Power Steering 进行中
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017â2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a stick…
- Electrical arcing and thermal events, potentially leading to fires, while utilizing Enel X Way USA, LLC's JuiceBox residential charger. 已结案
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox ownersâ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on …
- Loss of motive power due to an internal wiring connector short. 进行中
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-202…
- Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077) 进行中
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition âOFFâ fires that originate at the high voltage (HV) battery pack assembly. An ignition âOFFâ vehicle fire can result in an increased risk o…
- Pedestrian alert sounds 已结案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
- Transmission fault leading to loss of motive power 已结案
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysl…
常见问题
Chrysler Pacifica 哪个年款投诉最多？
2018 款的投诉率最高（每年 124.6 条），2025 款最低（16.7 条）。
Chrysler Pacifica 是越做越好还是越差？
趋势在改善。以上路前两年的投诉数、并与同年款其他车相比来衡量，2023与2024 款比 2018与2019 款低 67%（每个年款早期投诉 52 条，早年是 177 条）。近 12 个月车主提出 565 条投诉，前 12 个月是 458 条，速度大致平稳。
Chrysler Pacifica 最常见的问题是什么？
综合所有跟踪年款，最常见的问题类别是发动机（占投诉 36.5%），其次是电气（17.7%）与变速箱／动力系统（14.4%）。车主投诉中反复出现的词：“van”、“hybrid”、“shut soon”、“safely shut”与“power”。
Chrysler Pacifica 跟其他MPV比起来如何？
在MPV级别的 4 款车中，它的每年投诉数由少到多排第 3 名；级别平均是 52.1。同级别中每年投诉比它少的有 Toyota Sienna与Kia Carnival；比它多的有 Honda Odyssey。
Chrysler Pacifica 有召回或进行中的调查吗？
召回：跟踪年款合计 35 项召回案，以 2024 年收件最多（6 项），其中 2 项带有勿驾驶或停户外警告，2 项可用 OTA 修复。有 6 项 NHTSA 缺陷调查涵盖这款车，其中 3 项仍在进行，最近一项是“Intermittent Loss of Electric Power Steering”（2025-09-05 开启，仍在进行中）。