InsightArise Cars美国车主投诉指数
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2019 款 Chrysler Pacifica 问题、投诉与召回

一般 平稳

NHTSA 收到 2019 款 Chrysler Pacifica 的车主投诉共 350 条,折合每车龄年 45.6 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.08;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 50 名。与 Chrysler 其他车型相比,它的投诉率低 16%;与其他MPV相比则低 12%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-10-24 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:9 天。

350投诉
45.6每车龄年投诉数
1.08投诉指数 对比全部跟踪车型
7召回
3.4%涉及碰撞或起火的比例
61近 12 个月

分析

前一年款(2018)每年 124.6 条,比这一年款多。后一年款(2020)每年 33.6 条,比这一年款少。2019 款上路前两年累计 63 条投诉,比同年款车的平均低 22%。

最常见的问题类别是发动机(占投诉 27.1%),其次是电气(19.4%)与变速箱/动力系统(14.6%)。在发动机类投诉里,车主最常提到 “van”、“engine”、“head gasket”、“shut”与“light”。有 12 条投诉(3.4%)提到碰撞或起火;车主报告 3 人受伤、0 人死亡。

一半的事故发生在年款起算 52 个月内;最集中的时期是五年以后(占 41%)。近 12 个月新增 61 条投诉,前 12 个月是 61 条,速度大致平稳。

NHTSA 列出该年款 7 项安全召回。 有 27% 的投诉落在召回已处理的部件范围。有 3 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Loss of motive power due to an internal wiring connector short.”(2024-02-27 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.08
  • 对比 Chrysler 其他车型0.84
  • 对比其他 2019 年款1.0
  • 对比其他MPV0.88
  • 上路前两年的投诉数 · 对比同年款平均 (63)0.78
  • 第 50 名/共 76 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2018124.6 每年2.96
  • 201945.6 每年1.08
  • 202033.6 每年0.8
  • 202168.7 每年1.63
  • 202268.3 每年1.62
  • 202352.0 每年1.24
  • 202425.0 每年0.59
  • 202516.7 每年0.4

Chrysler Pacifica 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机95 · 27.1% · 1.22×
  • 电气68 · 19.4% · 1.23×
  • 变速箱/动力系统51 · 14.6% · 1.26×
  • 刹车48 · 13.7% · 2.26×
  • 内饰与配置28 · 8.0% · 0.89×
  • 转向27 · 7.7% · 1.19×
  • 车身与结构12 · 3.4% · 0.37×
  • 其他8 · 2.3% · 1.27×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • van17
  • engine52
  • head gasket14
  • shut24
  • light36
  • power27

电气 · 投诉中常见的词

  • van12
  • backup12
  • electrical17
  • uconnect8
  • system29
  • camera15

变速箱/动力系统 · 投诉中常见的词

  • transmission23
  • van11
  • gear13
  • safely shut5
  • shut soon5
  • shifter assembly3

问题分类: 发动机 · 电气 · 变速箱/动力系统 · 转向 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 车身与结构 · 燃油系统

投诉提交的年份

2018: 1 1 2018 2019: 40 40 2019 2020: 22 22 2020 2021: 30 30 2021 2022: 46 46 2022 2023: 52 52 2023 2024: 60 60 2024 2025: 60 60 2025 2026: 39 39 2026
  • 报告碰撞: 11
  • 报告起火: 3
  • 受伤: 3
  • 死亡: 0

事故发生时的车龄

  • 1 年内13.4%
  • 1–2 年6.9%
  • 2–3 年10.0%
  • 3–5 年28.6%
  • 5 年以上41.1%

事故车龄中位数: 52 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · MPV

车型投诉每车龄年投诉数投诉指数
2019 Toyota Sienna455.90.14
2019 Chrysler Pacifica35045.61.08
2019 Honda Odyssey942122.72.92

安全召回 (7)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 26V327000 · 2026-05-21

摘要: Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V876000 · 2025-12-17

摘要: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES 案号 23V010000 · 2023-01-17

摘要: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

风险: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

处置: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V191000 · 2020-09-10 · OTA 修复

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 19V886000 · 2019-12-12

摘要: Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

ELECTRICAL SYSTEM:12V/24V/48V BATTERY 案号 19V348000 · 2019-05-09

摘要: Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

风险: A loss of power steering assist or a stall can increase the risk of crash.

处置: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD 案号 18V524000 · 2018-08-09

摘要: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

风险: A vehicle stall can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2019 款 Chrysler Pacifica 有多少投诉?

NHTSA 收到 2019 款 Chrysler Pacifica 共 350 条投诉,约每车龄年 45.6 条。

2019 款 Chrysler Pacifica 最常见的问题是什么?

最常见的类别是发动机,占投诉的 27.1%。

2019 款 Chrysler Pacifica 有召回吗?

NHTSA 列出该年款 7 项安全召回。 有 3 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Loss of motive power due to an internal wiring connector short.”(2024-02-27 开启,仍在进行中)。

2019 款 Chrysler Pacifica 现在还有人在投诉吗?

近 12 个月新增 61 条投诉,前 12 个月是 61 条,速度大致平稳。

2019 款 Chrysler Pacifica 跟同类车比起来如何?

NHTSA 收到 2019 款 Chrysler Pacifica 的车主投诉共 350 条,折合每车龄年 45.6 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.08;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2019 款车中,它的每年投诉数由少到多排第 50 名。与 Chrysler 其他车型相比,它的投诉率低 16%;与其他MPV相比则低 12%。