Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2018-10-24 and 2026-09-02. Median delay from incident to filing: 9 days.
Analysis
The previous model year (2018) drew 124.6 complaints per year, more than this one. The following model year (2020) drew 33.6 per year, fewer than this one. In its first two years on the road the 2019 model collected 63 complaints, 22% lower than the average vehicle of the same model year.
The most common problem area is Engine (27.1% of complaints), followed by Electrical (19.4%) and Transmission / powertrain (14.6%). Within Engine reports, owners most often mention “van”, “engine”, “head gasket”, “shut” and “light”. 12 reports (3.4%) describe a crash or fire; owners mention 3 injuries and 0 deaths.
Half of the reported incidents happened within 52 months of the model year's start; the busiest period was after five years (41% of incidents). In the last 12 months 61 new complaints were filed, versus 61 in the 12 months before — a steady pace.
NHTSA lists 7 safety recalls for this model year. 27% of the complaints fall in component areas that a recall addresses. 3 NHTSA defect investigations cover this model year; the most recent is “Loss of motive power due to an internal wiring connector short.” (opened 2024-02-27, still open).
Safety recalls (7)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 26V327000 · 2026-05-21
Summary: Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Campaign 25V876000 · 2025-12-17
Summary: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES Campaign 23V010000 · 2023-01-17
Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 20V191000 · 2020-09-10 · Over-the-air fix
Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 19V886000 · 2019-12-12
Summary: Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
ELECTRICAL SYSTEM:12V/24V/48V BATTERY Campaign 19V348000 · 2019-05-09
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Risk: A loss of power steering assist or a stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD Campaign 18V524000 · 2018-08-09
Summary: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risk: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
How to check whether your car has an open recall ›
Frequently asked questions
How many complaints were filed for the 2019 Chrysler Pacifica?
350 complaints were filed with NHTSA for the 2019 Chrysler Pacifica, or about 45.6 per year on the road.
What is the most common problem reported for the 2019 Chrysler Pacifica?
The most common category is Engine, accounting for 27.1% of complaints.
Does the 2019 Chrysler Pacifica have any recalls?
NHTSA lists 7 safety recall(s) for this model year. 3 NHTSA defect investigations cover this model year; the most recent is “Loss of motive power due to an internal wiring connector short.” (opened 2024-02-27, still open).
Is the 2019 Chrysler Pacifica still generating complaints?
In the last 12 months 61 new complaints were filed, versus 61 in the 12 months before — a steady pace.
How does the 2019 Chrysler Pacifica compare with similar vehicles?
NHTSA has received 350 owner complaints about the 2019 Chrysler Pacifica, or 45.6 per year on the road — a typical number of complaints for a vehicle of its age (complaint index 1.08, where 1.00 is the average of all tracked vehicles). Among the 76 model-year 2019 vehicles we track, it ranks #50 for fewest complaints per year. Against other Chrysler models its rate is 16% lower; against other Minivans it is 12% lower.