Chrysler Pacifica 各年款問題、申訴與召回
在 9 個追蹤年款（2018–2026）中，NHTSA 累計收到 Chrysler Pacifica 的車主申訴 2,728 筆與 36 件安全召回，平均每車齡年 49.8 筆，申訴數屬一般水準（對全部追蹤車款的指數 1.23）。在多人座休旅級距的 4 款車中，它的每年申訴數由少到多排第 3 名；級距平均是 52.0。
數字只按上路時間標準化，沒有除以銷量：熱賣車款的申訴自然比冷門車款多，而且每筆申訴未經逐一查證。 計算方式
分析
趨勢在改善。以上路前兩年的申訴數、並與同年款其他車相比來衡量，2023與2024 年款比 2018與2019 年款低 68%（每個年款早期申訴 52 筆，早年是 177 筆）。
2018 年款的申訴率最高（每年 125.4 筆），2024 年款最低（25.4 筆）。2018 年款的每車齡年申訴數，比這款車各追蹤年款的平均（49.8 筆）高出五成以上。2024 年款的每車齡年申訴數，比這款車各追蹤年款的平均（49.8 筆）低四成以上。
綜合所有追蹤年款，最常見的問題類別是引擎（佔申訴 36.0%），其次是電系（18.0%）與變速箱／動力系統（14.3%）。引擎類申訴在這裡的比例是全部追蹤車款的 1.6 倍。有 112 筆申訴（4.1%）提到碰撞或起火；所有年款合計通報 66 人受傷、1 人死亡。
近 12 個月車主提出 538 筆申訴，前 12 個月是 498 筆，增加 8%。近期申訴最多的是 2018 年款（171 筆）。綜合各年款，一半的事故發生在年款起算 40 個月內。
召回：追蹤年款合計 36 件召回案，以 2026 年收件最多（7 件），其中 2 件帶有勿駕駛或停戶外警告，2 件可用 OTA 修復。有 6 件 NHTSA 調查涵蓋這款車，其中 3 件仍在進行，最近一件是「Intermittent Loss of Electric Power Steering」（初步評估，2025-09-05 開啟，仍在進行中）。
同級距中每年申訴比它少的有 Toyota Sienna與Kia Carnival；比它多的有 Honda Odyssey。
各年款一覽
| 年款 | 申訴 | 每車齡年申訴數 | 申訴指數 | 近 12 個月 | 召回 | 最常見問題 | |
|---|---|---|---|---|---|---|---|
| 2018 ▲50%+ | 1,102 | 125.4 | 3.11 | 171 | 12 | 引擎 | 查看 › |
| 2019 | 359 | 46.1 | 1.14 | 57 | 7 | 引擎 | 查看 › |
| 2020 | 228 | 33.6 | 0.83 | 39 | 6 ⚠ | 引擎 | 查看 › |
| 2021 | 401 | 69.3 | 1.72 | 66 | 7 ⚠ | 引擎 | 查看 › |
| 2022 | 331 | 69.1 | 1.71 | 67 | 10 ⚠ | 引擎 | 查看 › |
| 2023 | 195 | 51.5 | 1.28 | 76 | 14 ⚠ | 引擎 | 查看 › |
| 2024 申訴最少 | 71 | 25.4 | 0.63 | 30 | 11 | 引擎 | 查看 › |
| 2025 太新，暫不排名 | 30 | 16.8 | 0.42 | 22 | 9 | 安全氣囊與安全帶 | 查看 › |
| 2026 太新，暫不排名 | 11 | 11.0 | 0.27 | 10 | 5 | 引擎 | 查看 › |
▲50%+ = 高於本車款平均每車齡年申訴數 50% 以上. 「太新，暫不排名」：上路未滿兩年，還不能稱為申訴最少的年款。 1.00 代表與比較組相同；2.00 代表每車齡年的申訴數是比較組的兩倍。 上路前兩年的申訴數: 對比同年款平均. 計算方式
趨勢 · 對比同年款平均
上路前兩年的申訴數 ÷ 全部車款平均 (1.00)
申訴提出的年份
近 12 個月: 538 · 前 12 個月: 498 年增減 30% 以內
問題分類
引擎 ›
981 · 36.0% · 1.61 對比全部車款 · 降溫
電系 ›
490 · 18.0% · 1.14 對比全部車款 · 年增減 30% 以內
變速箱／動力系統 ›
390 · 14.3% · 1.22 對比全部車款 · 年增減 30% 以內
轉向 ›
213 · 7.8% · 1.22 對比全部車款 · 升溫
未指明或其他 ›
169 · 6.2% · 0.69 對比全部車款 · 年增減 30% 以內
其他
132 · 4.8% · 2.62 對比全部車款 · 降溫
煞車 ›
102 · 3.7% · 0.62 對比全部車款 · 升溫
安全氣囊與安全帶 ›
87 · 3.2% · 0.84 對比全部車款 · 升溫
車身與結構 ›
56 · 2.1% · 0.23 對比全部車款 · 近期申訴太少，無法判斷
燃油系統 ›
48 · 1.8% · 0.41 對比全部車款 · 近期申訴太少，無法判斷
輪胎、輪圈與懸吊
30 · 1.1% · 0.44 對比全部車款 · 近期申訴太少，無法判斷
駕駛輔助系統
26 · 1.0% · 0.17 對比全部車款 · 近期申訴太少，無法判斷
燈光
4 · 0.1% · 0.09 對比全部車款 · 近期申訴太少，無法判斷
申訴達 40 筆以上的問題分類才有專頁。
事故發生時的車齡
事故車齡中位數: 40 個月
車主怎麼說
The contact owned a 2022 Chrysler Pacifica. The contact stated that while driving up to a four-way intersection at approximately 5 MPH, a second vehicle driving approximately 50 MPH crashed into the front driver’s side quarter panel of the vehicle.
On 8/9/2026, two days after purchasing the aforementioned brand-new vehicle (8/7/2026), the vehicle experienced a fire in the undercarriage below the engine while I was driving with my wife and our [XXX] daughter in the vehicle.
I am reporting repeated electrical failures affecting my 2019 Chrysler Pacifica Touring, including recurring auxiliary battery failures, stop/start warnings, dashboard malfunctions and electronic shifter faults.
This vehicle is experiencing a severe, recurring premature failure of the power sliding door lock actuators on both sides. When I took it to the dealer for inspection I didn’t know the clicking sound was a problem.
Received a recall notice the end of XXX for 06D/NHTSA 26V-189. Wife called local dealership on XXX to set up an appointment. Person said someone will call you back in 24 to 48 hours. No one called. I called XXX Talked to same person my wife talked to.
節錄自向 NHTSA 提出的申訴原文（英文），為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。
同級距對手 · 多人座休旅
| # | 車款 | 申訴 | 每車齡年申訴數 | 申訴指數 | 趨勢 | 近期動態 | 召回 | 最常見問題 |
|---|---|---|---|---|---|---|---|---|
| 1 | Toyota Sienna | 615 | 27.6 | 0.68 | 惡化中 | 升溫 | 17 | 其他 |
| 2 | Kia Carnival | 507 | 45.8 | 1.13 | 改善中 | 升溫 | 7 | 電系 |
| 3 | Chrysler Pacifica | 2,728 | 49.8 | 1.23 | 改善中 | 年增減 30% 以內 | 36 | 引擎 |
| 4 | Honda Odyssey | 3,433 | 79.4 | 1.97 | 改善中 | 升溫 | 27 | 電系 |
召回（依收件年份）
- 召回案: 36
- 勿駕駛／停戶外: 2
- OTA 修復: 2
安全召回: 2018 (12) · 2019 (7) · 2020 (6) · 2021 (7) · 2022 (10) · 2023 (14) · 2024 (11) · 2025 (9) · 2026 (5)
調查
- Intermittent Loss of Electric Power Steering 進行中
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017–2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a stickin…
- Loss of motive power due to an internal wiring connector short. 進行中
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023…
- Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077) 進行中
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupa…
- Electrical arcing and thermal events, potentially leading to fires, while utilizing Enel X Way USA, LLC's JuiceBox residential charger. 已結案
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners’ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on it…
- Pedestrian alert sounds 已結案
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
- Transmission fault leading to loss of motive power 已結案
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysl…