InsightArise Cars美国车主投诉指数
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2025 款 Toyota Sienna 问题、投诉与召回

多很多 升温

NHTSA 收到 2025 款 Toyota Sienna 的车主投诉共 265 条,折合每车龄年 158.4 条,以同车龄的车来说投诉比一般车多很多(投诉指数 3.76;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2025 款车中,它的每年投诉数由少到多排第 79 名。与 Toyota 其他车型相比,它的投诉率高 364%;与其他MPV相比则高 204%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2024-11-14 与 2026-08-31 之间。 事故发生到提交投诉的中位延迟:69 天。

265投诉
158.4每车龄年投诉数
3.76投诉指数 对比全部跟踪车型
5召回
0.8%涉及碰撞或起火的比例
247近 12 个月

分析

前一年款(2024)每年 24.3 条,比这一年款少。

最常见的问题类别是其他(占投诉 72.1%),其次是车身与结构(13.2%)与内饰与配置(8.3%)。其他类投诉在这里的比例是全部跟踪车型的 39.9 倍。在其他类投诉里,车主最常提到 “seats”、“row”、“recall”、“remedy”与“available”。有 2 条投诉(0.8%)提到碰撞或起火;车主报告 7 人受伤、1 人死亡。

一半的事故发生在年款起算 9 个月内;最集中的时期是第一年(占 74%)。近 12 个月新增 247 条投诉,前 12 个月是 18 条,投诉速度在升温。

NHTSA 列出该年款 5 项安全召回。 有 83% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型3.76
  • 对比 Toyota 其他车型4.64
  • 对比其他 2025 年款3.3
  • 对比其他MPV3.04
  • 第 79 名/共 85 · 2025排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Toyota Sienna 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 其他191 · 72.1% · 39.85×
  • 车身与结构35 · 13.2% · 1.44×
  • 内饰与配置22 · 8.3% · 0.93×
  • 电气6 · 2.3% · 0.15×
  • 安全气囊与安全带6 · 2.3% · 0.6×
  • 刹车2 · 0.8% · 0.13×
  • 驾驶辅助系统2 · 0.8% · 0.14×
  • 转向1 · 0.4% · 0.06×

对比全部车型: 1.00 = 全部车型平均

其他 · 投诉中常见的词

  • seats160
  • row69
  • recall172
  • remedy75
  • available109
  • received95

车身与结构 · 投诉中常见的词

  • mirror15
  • second-row seat5
  • seats8
  • seat rails4
  • remedy9
  • distorted5

内饰与配置 · 投诉中常见的词

  • remedy10
  • second-row5
  • cannot safely5
  • sit child3
  • safely intended3
  • child restraint3

问题分类: 车身与结构 · 内饰与配置 · 刹车

投诉提交的年份

2024: 2 2 2024 2025: 77 77 2025 2026: 186 186 2026
  • 报告碰撞: 2
  • 报告起火: 0
  • 受伤: 7
  • 死亡: 1

事故发生时的车龄

  • 1 年内74.0%
  • 1–2 年26.0%
  • 2–3 年0.0%
  • 3–5 年0.0%
  • 5 年以上0.0%

事故车龄中位数: 9 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2025 · MPV

车型投诉每车龄年投诉数投诉指数
2025 Chrysler Pacifica2816.70.4
2025 Kia Carnival180107.62.56
2025 Toyota Sienna265158.43.76
2025 Honda Odyssey334199.74.75

安全召回 (5)

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V876000 · 2025-12-17

摘要: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: 案号 25V877000 · 2025-12-17

摘要: Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.

风险: An unsecured wheelchair can move during transit, increasing the risk of injury.

处置: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 25V744000 · 2025-10-30

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

SEATS:MID/REAR ASSEMBLY 案号 25V668000 · 2025-10-07

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Sienna Hybrid vehicles. The second-row seat rails may be welded improperly.

风险: Improperly welded seat rails can prevent the seat from adequately restraining an occupant during a crash, increasing the risk of injury.

处置: Dealers will replace the second-row seat rails, free of charge. Owner letters were mailed May 15, 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB12 and 25TA12.

SEATS:MID/REAR ASSEMBLY:RECLINER 案号 25V086000 · 2025-02-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Sienna Hybrid vehicles. The bolts for the seatbacks on the third-row seat assemblies may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints," 207, "Seating Systems," and 225, "Child Restraint Anchorage Systems."

风险: An improperly tightened seatback may not adequately restrain the occupant during a crash, increasing their risk of injury.

处置: Dealers will tighten the seat assembly bolts, free of charge. Owner notification letters were mailed April 1, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA05.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2025 款 Toyota Sienna 有多少投诉?

NHTSA 收到 2025 款 Toyota Sienna 共 265 条投诉,约每车龄年 158.4 条。

2025 款 Toyota Sienna 最常见的问题是什么?

最常见的类别是其他,占投诉的 72.1%。

2025 款 Toyota Sienna 有召回吗?

NHTSA 列出该年款 5 项安全召回。

2025 款 Toyota Sienna 现在还有人在投诉吗?

近 12 个月新增 247 条投诉,前 12 个月是 18 条,投诉速度在升温。

2025 款 Toyota Sienna 跟同类车比起来如何?

NHTSA 收到 2025 款 Toyota Sienna 的车主投诉共 265 条,折合每车龄年 158.4 条,以同车龄的车来说投诉比一般车多很多(投诉指数 3.76;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2025 款车中,它的每年投诉数由少到多排第 79 名。与 Toyota 其他车型相比,它的投诉率高 364%;与其他MPV相比则高 204%。