Chrysler Pacifica 2020: problemas, reclamações e recalls
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A NHTSA recebeu 224 reclamações de proprietários sobre o Chrysler Pacifica 2020, ou seja, 33,6 por ano em circulação: um número habitual de reclamações para um veículo dessa idade (índice de reclamações 0,80; 1,00 é a média de todos os veículos acompanhados). Entre os 82 veículos do ano-modelo 2020 que acompanhamos, fica em 53º lugar por menos reclamações ao ano. Em relação a outros modelos Chrysler, sua taxa é 38 % menor; em relação a outros Minivans, é 35 % menor.
Os números são normalizados pelo tempo em circulação, não pelas vendas: um modelo popular gera mais relatos do que um raro, e as queixas não são verificadas uma a uma. Como contamos
Queixas registradas entre 2020-01-06 e 2026-09-01. Mediana entre o incidente e o registro: 8 dias.
224Reclamações
33.6Reclamações por ano em circulação
0.8Índice de reclamações vs. todos os veículos
6Recalls · ⚠ 1
5.8%Parcela com colisão ou incêndio
45Últimos 12 meses
Análise
O ano-modelo anterior (2019) registrou 45,6 reclamações por ano, mais do que este. O ano-modelo seguinte (2021) registrou 68,7 por ano, mais do que este. Nos dois primeiros anos em circulação, o modelo 2020 acumulou 22 reclamações, 61 % menor que o veículo médio do mesmo ano-modelo.
A área de problemas mais comum é Motor (33,5 % das reclamações), seguido de Sistema elétrico (19,2 %) e Transmissão (16,1 %). Reclamações de Motor são aqui 1,5 vezes mais frequentes do que no conjunto dos veículos acompanhados. Nas reclamações de Motor, os donos mencionam sobretudo “engine”, “shut”, “light”, “van” e “check”. 13 reclamações (5,8 %) descrevem colisão ou incêndio; os donos mencionam 11 feridos e 0 mortes.
Metade dos incidentes relatados ocorreu em até 48 meses após o início do ano-modelo; o período mais intenso foi do terceiro ao quinto ano (45 % dos incidentes). Nos últimos 12 meses foram registradas 45 novas reclamações, contra 45 nos 12 meses anteriores: um ritmo constante.
A NHTSA lista 6 recalls de segurança para este ano-modelo, 1 com aviso de não dirigir ou estacionar ao ar livre. 26 % das reclamações estão em áreas de componentes cobertas por um recall. 3 investigações da NHTSA cobrem este ano-modelo; a mais recente é “Loss of motive power due to an internal wiring connector short.” (aberta em 2024-02-27, ainda aberta).
Índice de reclamações
vs. todos os veículos0.8
vs. outros modelos Chrysler0.62
vs. outros modelos 20200.89
vs. outros Minivans0.65
Reclamações nos primeiros 2 anos · vs. média do mesmo ano-modelo (22)0.39
Driver side airbags failed to deploy during total loss head on collision.
Airbags e cintos · 2026-04-22 · ODI 11733109 · Colisão
Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021.
Outros · 2026-04-22 · ODI 11733112 · Colisão
We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years.
Sistema elétrico · 2026-09-01 · ODI 11761392
Vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known Chrysler issue that removes the ability to control rear entertainment center from…
Sistema elétrico · 2026-08-26 · ODI 11759715
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated.
Direção · 2026-07-23 · ODI 11752426
Trechos de reclamações registradas na NHTSA (em inglês), encurtados. O número ODI é o identificador do registro na NHTSA.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Número 26V362000 · 2026-06-04
⚠ Aviso: estacionar ao ar livre / não dirigir
Resumo: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risco: A vehicle fire increases the risk of injury.
Solução: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Número 25V876000 · 2025-12-17
Resumo: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risco: An unsecured wheelchair can move during transit, increasing the risk of injury.
Solução: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
AIR BAGS:SIDE/WINDOW:CURTAIN Número 24V793000 · 2024-10-24
Resumo: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risco: An air bag that does not deploy during a crash increases the risk of injury.
Solução: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES Número 23V010000 · 2023-01-17
Resumo: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risco: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Solução: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Número 20V191000 · 2020-09-10 · Correção remota
Resumo: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risco: The lingering rearview image can distract the driver, increasing the risk of a crash.
Solução: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH Número 20V334000 · 2020-06-09
Resumo: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risco: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Solução: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46.
Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-202…
Pedestrian alert soundsEncerrada
DP22005 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · Aberta em 2023-01-27 · Encerrada 2023-08-07 · Número 22V063000 · Anos-modelo: 2018, 2019, 2020, 2021, 2022
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
Transmission fault leading to loss of motive powerEncerrada
PE22008 · POWER TRAIN · Aberta em 2022-07-22 · Encerrada 2024-03-27 · Número 23V010 · Anos-modelo: 2018, 2019, 2020, 2021, 2022, 2023, 2024
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysl…
Perguntas frequentes
Quantas reclamações tem o Chrysler Pacifica 2020?
Foram registradas 224 reclamações na NHTSA para o Chrysler Pacifica 2020, cerca de 33,6 por ano em circulação.
Qual é o problema mais comum do Chrysler Pacifica 2020?
A categoria mais comum é Motor, com 33,5 % das reclamações.
O Chrysler Pacifica 2020 tem recalls?
A NHTSA lista 6 recall(s) de segurança para este ano-modelo. 3 investigações da NHTSA cobrem este ano-modelo; a mais recente é “Loss of motive power due to an internal wiring connector short.” (aberta em 2024-02-27, ainda aberta).
O Chrysler Pacifica 2020 ainda gera reclamações?
Nos últimos 12 meses foram registradas 45 novas reclamações, contra 45 nos 12 meses anteriores: um ritmo constante.
Como o Chrysler Pacifica 2020 se compara a veículos semelhantes?
A NHTSA recebeu 224 reclamações de proprietários sobre o Chrysler Pacifica 2020, ou seja, 33,6 por ano em circulação: um número habitual de reclamações para um veículo dessa idade (índice de reclamações 0,80; 1,00 é a média de todos os veículos acompanhados). Entre os 82 veículos do ano-modelo 2020 que acompanhamos, fica em 53º lugar por menos reclamações ao ano. Em relação a outros modelos Chrysler, sua taxa é 38 % menor; em relação a outros Minivans, é 35 % menor.