Typique Variation annuelle inférieure à 30 %La NHTSA a reçu 228 plaintes de propriétaires concernant la Chrysler Pacifica 2020, soit 33,6 par année de circulation — un nombre de plaintes habituel (indice de plaintes 0,83, 1,00 étant la moyenne de tous les véhicules suivis). Parmi les 83 véhicules du millésime 2020 que nous suivons, elle se classe 52e sur 83 selon les plaintes par an (1re = le moins de plaintes). Par rapport aux autres modèles Chrysler, son taux est inférieur de 33 % ; par rapport aux autres Monospaces, il est inférieur de 35 %.
Les chiffres sont normalisés par le temps passé sur la route, pas par les ventes : un modèle populaire génère plus de signalements qu'un modèle rare, et les plaintes ne sont pas vérifiées une par une. Notre méthode
Plaintes déposées entre le 2020-01-06 et le 2026-09-14. Délai médian entre l'incident et le dépôt : 8 jours.
Analyse
Le millésime précédent (2019) a généré 46,1 plaintes par an, davantage que celui-ci. Le millésime suivant (2021) a généré 69,3 par an, davantage que celui-ci. Durant ses deux premières années de circulation, le millésime 2020 a cumulé 22 plaintes, un niveau inférieur de 61 % à celui du véhicule moyen du même millésime.
Le domaine de problèmes le plus fréquent est Moteur (33,3 % des plaintes), suivi de Électrique (19,3 %) et Boîte / transmission (15,8 %). 13 plaintes (5,7 %) décrivent un accident ou un incendie ; les propriétaires signalent 11 blessés et 0 décès.
La moitié des incidents signalés sont survenus dans les 50 mois suivant le début du millésime ; la période la plus chargée est la troisième à la cinquième année (44 % des incidents). Au cours des 12 derniers mois, 39 nouvelles plaintes ont été déposées, contre 47 lors des 12 mois précédents — une baisse de 17 %.
La NHTSA recense 6 rappels de sécurité pour ce millésime, dont 1 avec un avertissement « ne pas conduire » ou « stationner dehors ». 3 enquêtes NHTSA couvrent ce millésime ; la plus récente est « Loss of motive power due to an internal wiring connector short. » (requête de rappel, ouverte le 2024-02-27, toujours en cours).
Rappels de sécurité (6)
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY Numéro 26V362000 · 2026-06-04
⚠ Avertissement : stationner dehors / ne pas conduire
Résumé: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risque: A vehicle fire increases the risk of injury.
Remède: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: Numéro 25V876000 · 2025-12-17
Résumé: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risque: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remède: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
AIR BAGS:SIDE/WINDOW:CURTAIN Numéro 24V793000 · 2024-10-24
Résumé: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risque: An air bag that does not deploy during a crash increases the risk of injury.
Remède: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES Numéro 23V010000 · 2023-01-17
Résumé: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risque: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remède: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Numéro 20V191000 · 2020-09-10 · Correctif à distance
Résumé: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risque: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remède: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH Numéro 20V334000 · 2020-06-09
Résumé: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risque: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remède: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46.
Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
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