NHTSA has received 66 owner complaints about the 2023 Toyota Sienna, or 17.4 per year on the road — far fewer complaints than typical (complaint index 0.43, where 1.00 is the average of all tracked vehicles). Among the 92 model-year 2023 vehicles we track, it ranks #42 of 92 by complaints per year (#1 = fewest). Against other Toyota models its rate is 49% lower; against other Minivans it is 67% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2022-12-21 and 2026-08-27. Median delay from incident to filing: 3 days.
66Complaints
17.4Complaints per year on the road
0.43Complaint index vs. all tracked vehicles
2Recalls
12.1%Share involving a crash or fire
16Last 12 months
Analysis
The previous model year (2022) drew 3.3 complaints per year, fewer than this one. The following model year (2024) drew 23.7 per year, more than this one. In its first two years on the road the 2023 model collected 39 complaints, 53% lower than the average vehicle of the same model year.
The most common problem area is Brakes (36.4% of complaints), followed by Unspecified or other (22.7%) and Body & structure (13.6%). Brakes complaints are 6.0 times as common here as across all tracked vehicles. 8 reports (12.1%) describe a crash or fire; owners mention 5 injuries and 0 deaths.
Half of the reported incidents happened within 16 months of the model year's start; the busiest period was the first year (36% of incidents). In the last 12 months 16 new complaints were filed, versus 12 in the 12 months before — up 33%.
NHTSA lists 2 safety recalls for this model year.
Complaint index
vs. all tracked vehicles0.43
vs. other Toyota models0.51
vs. other 2023 models0.41
vs. other Minivans0.33
Complaints in first 2 years on the road · vs. same-year average (39)0.47
The complaint was filed on behalf of the contact's employer. The contact drives a 2023 Toyota Sienna Hybrid. The contact stated that while driving at 5 MPH, the vehicle independently accelerated.
Other · 2026-04-24 · ODI 11733515 · Crash
The contact owns a 2023 Toyota Sienna Hybrid. The contact stated that her husband pressed the automatic liftgate button to close, unaware that their child was near the trunk.
Body & structure · 2026-03-04 · ODI 11721987
On Toyota Sienna XSE 2023 in-cabin rear view mirror gets completely obstructed by the entertainment system LCD screen when opened.
Unspecified or other · 2026-08-27 · ODI 11760177
When I driving slow and begin to brake the car does not slow down or stop. It feels like I'm hydroplaning.
Brakes · 2026-08-25 · ODI 11759391
While drive I'm approaching my driveway at about 20 MPH i proceed to turn into my drive and the car does stop or slow down it's like I'm on ice (very scary) Toyota says this is common on hybrids it seems to scary to drive
Brakes · 2026-08-25 · ODI 11759396
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Sienna Hybrid vehicles. The bolts for the seatbacks on the third-row seat assemblies may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints," 207, "Seating Systems," and 225, "Child Restraint Anchorage Systems."
Risk: An improperly tightened seatback may not adequately restrain the occupant during a crash, increasing their risk of injury.
Remedy: Dealers will tighten the seat assembly bolts, free of charge. Owner notification letters were mailed April 1, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA05.
