87 of the 2,798 complaints about the Jeep Cherokee (3.1%) concern Steering, making it the model's #6 problem area. That share is 0.5× the Steering share across all tracked vehicles.
By model year, Steering complaints peak with the 2019 model (60, 4% of that year's complaints) and are lowest for the 2021 model (1). 12 Steering complaints were filed in the last 12 months.
Owners most often describe: “steering”, “wheel”, “rack”, “power” and “pinion”. 4 of these reports (4.6%) describe a crash or fire, with 3 injuries and 0 deaths mentioned.
1 recall campaign relates to this area, most recently campaign 19V637000 (2019-08-29, model years 2019 and 2020).
Last 12 months: 12 · Previous 12 months: 7
Heated steering wheel suddenly became too hot with no adjustment option. Minor burning on hands. Turned off the function. Driver heated seat suddenly became too hot, turned down to low but still too hot, caused burns requiring medical attention.
The contact's mother owns a 2020 Jeep Cherokee. The contact stated that while his mother was driving at unknown speeds, the steering wheel stiffened and was difficult to maneuver. The failure would occur intermittently.
Pulling into gas station and power steering went out when pulling in, almost hit pump. Not only did it now need a new power steering rack but the clock spring had to be replaced to program it
I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Module)programming/configuration — Loads the correct software…
4wd and power steering is off due to some recall issue that affects my make/model/year but for some reason my vin# wasn’t able to be repaired. Alignment is off and I constantly buy used tires
The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 35 MPH, the power steering suddenly failed, and the vehicle began to decelerate. The Service 4-Wheel Drive warning was illuminated.
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jeep Cherokee problems, complaints & recalls by model year ›
87 of the 2,798 complaints about the Jeep Cherokee (3.1%) concern Steering, making it the model's #6 problem area. That share is 0.5× the Steering share across all tracked vehicles.
By model year, Steering complaints peak with the 2019 model (60, 4% of that year's complaints) and are lowest for the 2021 model (1).
1 recall campaign relates to this area, most recently campaign 19V637000 (2019-08-29, model years 2019 and 2020).